Someone is hacking into my computer and ordering goods from Amazon


Southcoastie said:
Someone ordered three cards from Amazon using my account and my computer. I won't describe the problems this created with Amazon, but it ended up with our account closed until we agreed to pay for the cards ($295).

So why am I writing? I used to leave my computer on all the time. Now I will turn it off when I finish at the end of the day. Beyond that, are there other actions I can to stop and identify unauthorized access?

I am using Windows11 with the latest update and Malwarebytes.
Click to expand...
There's no way I'd pay for fraudulent shipments from Amazon or anywhere else! I'm stunned you actually agreed to that! All my credit cards, including the Amazon card, have $0 fraud protection, so it escapes me why you agreed to pay anything! 🙄
 

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KevTech said:
I never leave my cards on Amazon.

Some do not know this but you can make a purchase then immediately remove the card from your account after order completes and the charge will still go through.
Click to expand...
My Amazon card has been registered with Amazon for many years, I've never had any issues like this. Since the card has $0 fraud protection, I don't spend a lot of time worrying about it. Yes, my account has a random password that is unique to Amazon.
 

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Southcoastie said:
Perhaps my original question is how does a hacker get into my computer and how can I block that from happening again, beyond "locking" windows?
Click to expand...
You didn't answer my question in post #2 regarding the remote access software that was found on your system in August...
 

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One mitigating solution to Amazon cards being hacked is to use a pay and go type debit card where you have to add money to card to use it.

So you can keep balance low e.g. £50 so you can pay for small purchases but if anybody hacks Amazon account, the most you can lose is the balance on the card. Larger purchases are not possible as they will get declined.

If you need to make a bigger purchase, just add enough money to card before hand.

This does not totally eliminate risk but does limit the financial exposure without cumbersomely adding/removing cards all the time.

xxxxxxxxxxxxxxxxxxxxxx

As an aside, UK is now introducing a new click to pay system where vendor does have card details stored on their site.
In effect an encrypted token is sent to vendor, then vendor system gets paid by user system (I believe it uses a temporary one-use virtual card system).

This system is automatically protected by 2FA.

Regrettably few vendors support this yet but Just Eat does and I have tested it. I have now removed all stored cards from Just Eat.

I would love to see Amazon introduce this but regrettably as Amazon is a USA based system, I cannot see it being globally introduced soon due to the more fragmented nature of the US banking system (each bank needs to sign up - in UK we have relatively few banks and I think all the major ones are now adopting click to pay.
 

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MisterEd said:
How would Amazon know the charges were made from your computer? There is no need "to get into your computer". All they would have to do hack your Amazon account and change the password. Then they could spend all they wanted with you locked out. You would have to call Amazon to reclaim your account. Also, adding 2FA will help prevent your Amazon account from being hacked again.

BTW, was your original password easy to hack or did you use the same password somewhere else?

I have so may online accounts that my email accounts got on the Dark Web years ago. I have changed the passwords several times over the years and have made them "difficult". I also try to not use the same password on more than one account. A password manager can help you keep up with multiple accounts with different user names and passwords. Also, the password manager should be able to generate "difficult" passwords for you.
Click to expand...
 

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Passwords we use are always unique. We will contact our credit card company about fraud protection procedures. Thanks for that recommendation.
 

My Computer My Computer

At a glance

windows 11Processor 13th Gen Intel(R) Core(TM) i7-13700...16 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
CPU
Processor 13th Gen Intel(R) Core(TM) i7-13700, 2100 Mhz
Motherboard
DELL
Memory
16 GB
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