Solved SSD Dissappears after waking up from sleep.


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Vada

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Windows 11
I’m experiencing a strange SSD issue with my PC. While the system is in sleep mode, there are no problems. When I wake it up, the lock screen shows up normally and I can even see the time and other details. But as soon as the screen fully turns on, the computer completely freezes and crashes.

At first, I noticed that the SSD was disappearing from the BIOS, so I tried enabling NVMe RAID mode, but that didn’t solve it. I also tried toggling Fast Boot on and off—no change.

I checked the SSD’s health using CrystalDiskInfo, and everything looked fine. I updated the BIOS, SSD firmware, and all related drivers, but the issue persists. (What’s odd is that I can play games for long hours without any problems.) I also contacted technical support, and they suggested the SSD itself might be faulty. However, when I checked the SSD’s SMART data, there were no errors. I even ran commands like “sfc /scannow” to check system integrity, but that didn’t help either.

The problem only happens when resuming from sleep mode—there are no issues during normal boot.

Has anyone experienced a similar problem or found a possible solution?
 
Windows Build/Version
Windows 11/24H2

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Windows 11
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HI Vada!
It would help if you could give us a bit more info about which version of Windows your notebook is on:
23H2 / 24H2 and which notebook company. The more info we get, the faster you could get a answer.
 

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    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
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    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
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    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
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    internal
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    Steelseries
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    G903 Lightspeed
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    1000 Mbps
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    Firefox / Opera GX- Do not like Edge
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    Malwarebytes'
    Other Info
    just ask.

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    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
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    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
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    240 watts
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    MSI
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    Internal
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    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Flashorn said:
HI Vada!
It would help if you could give us a bit more info about which version of Windows your notebook is on:
23H2 / 24H2 and which notebook company. The more info we get, the faster you could get a answer.
Click to expand...
Thank you for reminding! It is Windows 11/24H2 . The brand is from Turkey, you may not know but here it is anyway: Gamegaraj Slayer R9T-5070.
 

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Windows 11
OS
Windows 11
Computer type
Laptop
Which SSD is it? If you turn off sleep altogether, is everything ok?
 

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System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Hazel123 said:
Which SSD is it? If you turn off sleep altogether, is everything ok?
Click to expand...
Samsung 870 ssd. Yes, it is going well without sleep.
 

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Windows 11
OS
Windows 11
Computer type
Laptop
Vada said:
Samsung 870 ssd. Yes, it is going well without sleep.
Click to expand...
Try to install the Samsung driver for the SSD. If it's already installed try the generic driver that Windows provides.
 

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Windows 11 Pro 25H2AMD Ryzen™ 7 6800H 3.2-4.7 GHz32 GB DDR5 4800MHz Dual Channel CrucialNVIDIA GeForce RTX™ 3050
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
ASUS ROG STRIX G513RC
CPU
AMD Ryzen™ 7 6800H 3.2-4.7 GHz
Memory
32 GB DDR5 4800MHz Dual Channel Crucial
Graphics Card(s)
NVIDIA GeForce RTX™ 3050
Monitor(s) Displays
15.6 inches FHD (1920 x 1080) IPS Display
Hard Drives
Crucial T500 2TB
Western Digital Black SN770 2TB
Keyboard
RGB Keyboard
werty said:
Try to install the Samsung driver for the SSD. If it's already installed try the generic driver that Windows provides.
Click to expand...
How can I try generic driver?
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop

My Computer My Computer

At a glance

Windows 11 Pro 25H2AMD Ryzen™ 7 6800H 3.2-4.7 GHz32 GB DDR5 4800MHz Dual Channel CrucialNVIDIA GeForce RTX™ 3050
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
ASUS ROG STRIX G513RC
CPU
AMD Ryzen™ 7 6800H 3.2-4.7 GHz
Memory
32 GB DDR5 4800MHz Dual Channel Crucial
Graphics Card(s)
NVIDIA GeForce RTX™ 3050
Monitor(s) Displays
15.6 inches FHD (1920 x 1080) IPS Display
Hard Drives
Crucial T500 2TB
Western Digital Black SN770 2TB
Keyboard
RGB Keyboard
Check in BIOS, do you have enabled hot swap for the storage controller? Try turning it off.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.

  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
werty said:
Try to install the Samsung driver for the SSD. If it's already installed try the generic driver that Windows provides.
Click to expand...
What Samsung driver are you talking about? To my knowledge there is NO Samsung drivers for any SSDs except for the one provided for the 970 series NVMe drives. Certainly none for a SATA SSD. The default Microsoft driver is used by ALL.
 

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Win 7/10/11
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I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
BamaInArk said:
What Samsung driver are you talking about? To my knowledge there is NO Samsung drivers for any SSDs except for the one provided for the 970 series NVMe drives. Certainly none for a SATA SSD. The default Microsoft driver is used by ALL.
Click to expand...
Ohh sorry. I misread it and thought about 970 drive.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2AMD Ryzen™ 7 6800H 3.2-4.7 GHz32 GB DDR5 4800MHz Dual Channel CrucialNVIDIA GeForce RTX™ 3050
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
ASUS ROG STRIX G513RC
CPU
AMD Ryzen™ 7 6800H 3.2-4.7 GHz
Memory
32 GB DDR5 4800MHz Dual Channel Crucial
Graphics Card(s)
NVIDIA GeForce RTX™ 3050
Monitor(s) Displays
15.6 inches FHD (1920 x 1080) IPS Display
Hard Drives
Crucial T500 2TB
Western Digital Black SN770 2TB
Keyboard
RGB Keyboard
I would just leave sleep set to "never" :-) It can cause issues like this.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
werty said:
Try to install the Samsung driver for the SSD. If it's already installed try the generic driver that Windows provides.
Click to expand...
Sorry, the ssd is 980, not 850.
 

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Windows 11
OS
Windows 11
Computer type
Laptop
spapakons said:
Check in BIOS, do you have enabled hot swap for the storage controller? Try turning it off.
Click to expand...
I tried to find hot swap, couldn't find it. Maybe there is no hot swap.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Why did you choose Vada as your user name? You reminded me of Vanda in Sport Billy 80's cartoon...

1759134973476.webp
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.

  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
I meant this vada. 😅
images.webp
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Vada said:
The problem only happens when resuming from sleep mode
Click to expand...

I suggest you reinstall your video driver. Get it from the graphics card maker not from WU.
Reinstalling the video driver was the standard MS advice for sleep problems until a decade ago.


Best of luck,
Denis
 

My Computer My Computer

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Windows 11 Home x64 Version 25H2 Build 26200....
OS
Windows 11 Home x64 Version 25H2 Build 26200.8037
As I said in other threads, I don't trust Windows Update, I prefer manually download the drivers from manufacturer to get maximum compatibility and performance. Especially critical drivers like chipset and graphics. If there is a new driver, I try to install it before WU has any chance to mess with it. If there is no newer driver, I use a utility to block relevant WU drivers, so it won't replace my OEM drivers.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.

  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
spapakons said:
As I said in other threads, I don't trust Windows Update, I prefer manually download the drivers from manufacturer to get maximum compatibility and performance. Especially critical drivers like chipset and graphics. If there is a new driver, I try to install it before WU has any chance to mess with it. If there is no newer driver, I use a utility to block relevant WU drivers, so it won't replace my OEM drivers.
Click to expand...
I already downloaded latest gpu driver from the manufacturer's site. I tried dozen of things. But haven't found any solution.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
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