Strange Behaviour Win 11 and MS Word

Georgie Boy

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If I receive a Word document as an attachment to an email, when I try to open that document I see a message "Word experienced an error trying to open the file. Try these suggestions..."

I can open the file if I first save it then right click and select 'Properties' then select 'Unblock'.

It always worked in a much more straightforward way under Win 10. Why is that behaviour no longer available, just this tedious, circuitous route?
 

My Computer

System One

  • Operating System
    Win 11
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    Ryzen 3900X
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    ASUS X570 Pro
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davewin11

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If I receive a Word document as an attachment to an email, when I try to open that document I see a message "Word experienced an error trying to open the file. Try these suggestions..."

I can open the file if I first save it then right click and select 'Properties' then select 'Unblock'.

It always worked in a much more straightforward way under Win 10. Why is that behaviour no longer available, just this tedious, circuitous route?
Hi
Double click on attachment works for me on Outlook 2013
Dave
 

My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
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    Self built
    CPU
    Intel i8400
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    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
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    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
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    Windows 11 on VMware (Release, Beta and Dev)
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    PC/Desktop

Georgie Boy

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Sadly that doesn't work. :(
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

davewin11

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My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel i8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 860EVO
    Other spinning HDDs
    Cooling
    PSU fan and stock CPU fan
    Mouse
    Microsoft
    Browser
    Firefox
    Antivirus
    Avira free
  • Operating System
    Windows 11 on VMware (Release, Beta and Dev)
    Computer type
    PC/Desktop

Georgie Boy

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Office version is 2016. I can open any document in Word without problem. The exception is documents sent as email attachments.

When I try to open these by clicking on the document file in the email I receive the "Word experienced an error trying to open the file. Try these suggestions..." message. Saving the file (to desktop for example) then trying to open also doesn't work; the same error message shows up. But by right clicking on the document, selecting 'Properties' and then selecting the 'Unlock' option allows Word to properly open the file. This never happened before whilst I was using Win 10.
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

TigerTom

The tiger's loose
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You might check in Word Options-Trust Center-Trusted Locations
 

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    W10 Enterprise LTSC
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    custom
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    i7-2700K
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    Gigabyte GA-P67A-D3-B3
    Memory
    24GB
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    onboard
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    Samsung curved
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    FHD
    Hard Drives
    Samsung EVO870 SSD 1TB
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    be quiet 550W
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    CoolerMaster
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    be quiet PURE ROCK SLIM BK008
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    KLIM Domination k852
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    Logitech standard cordless
    Internet Speed
    10/1 DSL (the fastest line speed available here...)
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    Mozilla FF 91.2.0esr
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    Defender
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    W10 GUI heavily modified with Stardock Blinds "7 for 10" skin and Startmenu.
    No MS Account and no MS apps.
    I upgraded to W10 only for gaming purposes, otherwise I'd kept my beloved W7 Ultimate x64
  • Operating System
    W11 Pro
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    custom
    CPU
    Intel Core i5-2500
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    Gigabyte PH67A-D3-B3
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    4GB
    Graphics card(s)
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    FujitsuSiemens 19"
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    Hard Drives
    Samsung EVO850 SSD 250GB + Samsung 1TB HDD
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    be quiet PURE ROCK SLIM BK008
    Mouse
    oldschool Dell optical wired
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    Dell German 102
    Internet Speed
    slow DSL, 10/1Mbps, but thats the best offer here
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    Mozilla 91.2.0esr
    Antivirus
    Defender
    Other Info
    This is an older PC for testing new OS,
    Furthermore: 4 Dell/HP laptops on Win7 Ultimate x64, used for NAS, Media server, browsing, workshop and sound studio

Georgie Boy

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Thread Starter
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Been there. Done that. :(
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

davewin11

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Location
London
Is the problem confined to Word or do the other Office applications have the same problem?
 

My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel i8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 860EVO
    Other spinning HDDs
    Cooling
    PSU fan and stock CPU fan
    Mouse
    Microsoft
    Browser
    Firefox
    Antivirus
    Avira free
  • Operating System
    Windows 11 on VMware (Release, Beta and Dev)
    Computer type
    PC/Desktop

barman58

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There is an perceived issue with the sending location for your files, it is best if you can to obtain the files from another location that does not trigger the flag.

If this is not possible there are various different options to remove the blocks or to stop them becoming blocked at all. I must add that is a case of circumventing a safety device that may if stopped would allow malware onto your system or your data off it

This is the possibilities from Winaero, ( a well known trusted site ) It is marked for Windows 10 but should be OK for Windows 11


Our own tutorials are here ..

 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 [Latest Release Preview]
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    Chillblast to my design
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    Ryzen 9 5950X, 4.9GHz
    Motherboard
    Asus Prime X570-Pro Motherboard
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    64GB DDR4 3200MHz
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    4GB NVIDIA GEFORCE GTX 1650 Ti - HDMI, DP
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    On motherboard Feeding SPDiF 5.1 system
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    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Chillblast Silent Workstation PC Case - Black
    Cooling
    NZXT Kraken X63 280mm CPU Cooler, Quiet Case fans Fan
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
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    Wireless Logitec - MX Master 3 + M570 Trackball
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
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    BitDefender Total Security 2021
    Other Info
    Also run...
    Laptop - Quad 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Samsung Note S20
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 10 Pro x64 [Latest release]
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    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
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    Stock 17"
    Screen Resolution
    3840 x 2160 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
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    Stock
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    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
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    Stock Trackpad
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    Stock Illuminated
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    72 MB Down 18.5 MB Up
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    Latest Chrome
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    BitDefender Total Security 2021

Georgie Boy

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As far as I know only Word documents are affected. It is clearly something peculiar to my PC and it is something that only happened after migrating from Win 10 Pro 64 bit to Win 11.

Emails with Word documents attached that I send are unaffected, only inbound emails with Word attachments. I have the work around mentioned above so it is a slight inconvenience rather than a show stopper. Annoying, though. :)
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

Georgie Boy

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Thread Starter
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2:23 AM
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8
@barman58
Thanks for the info/link. My Word documents are held on a NAS and I link them from there to outgoing emails. Folk that I send my emails to have reported no problems but when I try to open attachments that I have sent (by reading the outgoing email that I have created) or when trying to read incoming email attachments, the issue arises (hope that makes sense). As I mentioned, I have the workaround...
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

barman58

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Staff member
Local time
2:23 AM
Posts
805
There should be a method Listed in the links in my previous post, to set the email addresses you recieve from as safe which would prevent the block
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 [Latest Release Preview]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast to my design
    CPU
    Ryzen 9 5950X, 4.9GHz
    Motherboard
    Asus Prime X570-Pro Motherboard
    Memory
    64GB DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti - HDMI, DP
    Sound Card
    On motherboard Feeding SPDiF 5.1 system
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Chillblast Silent Workstation PC Case - Black
    Cooling
    NZXT Kraken X63 280mm CPU Cooler, Quiet Case fans Fan
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3 + M570 Trackball
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also run...
    Laptop - Quad 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Samsung Note S20
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 10 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17"
    Screen Resolution
    3840 x 2160 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad
    Keyboard
    Stock Illuminated
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021

Georgie Boy

Member
Thread Starter
Local time
2:23 AM
Posts
8
@barman58
Thanks. I'll read it more carefully :)
 

My Computer

System One

  • Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

Hazel123

Well-known member
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VIP
Local time
2:23 AM
Posts
441
Just tried it out on my W11. No issues at all. A left click opens the word document. A right click gives the option to open or save. That's with Word 2013. And using Microsoft outlook email (ie the web based email). Which email provider are you using? It might be to do with that - they all have different quirks.
 

My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 3
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender
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