Strange Behaviour Win 11 and MS Word


Georgie Boy

Active member
Local time
5:00 PM
Posts
10
OS
Win 11
If I receive a Word document as an attachment to an email, when I try to open that document I see a message "Word experienced an error trying to open the file. Try these suggestions..."

I can open the file if I first save it then right click and select 'Properties' then select 'Unblock'.

It always worked in a much more straightforward way under Win 10. Why is that behaviour no longer available, just this tedious, circuitous route?
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
If I receive a Word document as an attachment to an email, when I try to open that document I see a message "Word experienced an error trying to open the file. Try these suggestions..."

I can open the file if I first save it then right click and select 'Properties' then select 'Unblock'.

It always worked in a much more straightforward way under Win 10. Why is that behaviour no longer available, just this tedious, circuitous route?
Hi
Double click on attachment works for me on Outlook 2013
Dave
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel i8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 860EVO
    Other spinning HDDs
    PSU
    Xilence XP420
    Cooling
    PSU fan and stock CPU fan
    Mouse
    Microsoft
    Browser
    Firefox
    Antivirus
    Avira free
  • Operating System
    Windows 11 on VMware (Release, Beta and Dev)
    Computer type
    PC/Desktop
Sadly that doesn't work. :(
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel i8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 860EVO
    Other spinning HDDs
    PSU
    Xilence XP420
    Cooling
    PSU fan and stock CPU fan
    Mouse
    Microsoft
    Browser
    Firefox
    Antivirus
    Avira free
  • Operating System
    Windows 11 on VMware (Release, Beta and Dev)
    Computer type
    PC/Desktop
Office version is 2016. I can open any document in Word without problem. The exception is documents sent as email attachments.

When I try to open these by clicking on the document file in the email I receive the "Word experienced an error trying to open the file. Try these suggestions..." message. Saving the file (to desktop for example) then trying to open also doesn't work; the same error message shows up. But by right clicking on the document, selecting 'Properties' and then selecting the 'Unlock' option allows Word to properly open the file. This never happened before whilst I was using Win 10.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
You might check in Word Options-Trust Center-Trusted Locations
 

My Computers

System One System Two

  • OS
    W10 Enterprise LTSC
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    i7-2700K
    Motherboard
    Gigabyte GA-P67A-D3-B3
    Memory
    24GB
    Graphics Card(s)
    MSI GeForce RTX2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung curved
    Screen Resolution
    FHD
    Hard Drives
    Samsung EVO870 SSD 1TB
    Seagate Barracuda HDD 8TB
    PSU
    be quiet 550W
    Case
    CoolerMaster
    Cooling
    be quiet PURE ROCK SLIM BK008
    Keyboard
    KLIM Domination k852
    Mouse
    Logitech standard cordless
    Internet Speed
    10/1 DSL (the fastest line speed available here...)
    Browser
    Mozilla FF 91.2.0esr
    Antivirus
    Defender
    Other Info
    W10 GUI heavily modified with Stardock Blinds "7 for 10" skin and Startmenu.
    No MS Account and no MS apps.
    I upgraded to W10 only for gaming purposes, otherwise I'd kept my beloved W7 Ultimate x64
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    Intel Core i5-2500
    Motherboard
    Gigabyte PH67A-D3-B3
    Memory
    4GB
    Graphics card(s)
    MSI Geforce 1050Ti
    Sound Card
    onboard
    Monitor(s) Displays
    FujitsuSiemens 19"
    Screen Resolution
    1280x1024 (oldschool 4:3)
    Hard Drives
    Samsung EVO850 SSD 250GB + Samsung 1TB HDD
    PSU
    be quiet 550W
    Case
    Mars MCNW ATX Gaming
    Cooling
    be quiet PURE ROCK SLIM BK008
    Mouse
    oldschool Dell optical wired
    Keyboard
    Dell German 102
    Internet Speed
    slow DSL, 10/1Mbps, but thats the best offer here
    Browser
    Mozilla 91.2.0esr
    Antivirus
    Defender
    Other Info
    This is an older PC for testing new OS,
    Furthermore: 4 Dell/HP laptops on Win7 Ultimate x64, used for NAS, Media server, browsing, workshop and sound studio
Been there. Done that. :(
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
Is the problem confined to Word or do the other Office applications have the same problem?
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel i8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT710
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    Dell SE2417HGXF Full HD Gaming Monitor, 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 860EVO
    Other spinning HDDs
    PSU
    Xilence XP420
    Cooling
    PSU fan and stock CPU fan
    Mouse
    Microsoft
    Browser
    Firefox
    Antivirus
    Avira free
  • Operating System
    Windows 11 on VMware (Release, Beta and Dev)
    Computer type
    PC/Desktop
There is an perceived issue with the sending location for your files, it is best if you can to obtain the files from another location that does not trigger the flag.

If this is not possible there are various different options to remove the blocks or to stop them becoming blocked at all. I must add that is a case of circumventing a safety device that may if stopped would allow malware onto your system or your data off it

This is the possibilities from Winaero, ( a well known trusted site ) It is marked for Windows 10 but should be OK for Windows 11


Our own tutorials are here ..

 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 [Latest Release Preview] [Win11 PRO HighEnd MUP-00005 DD]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS to my design
    CPU
    AMD RYZEN 9 7950X OEM
    Motherboard
    *3XS*ASUS TUF B650 PLUS WIFI
    Memory
    64GB [2x32GB Corsair Vengeance 560 AMD DDR5]
    Graphics Card(s)
    3XS* ASUS DUAL RTX 4060 OC 8G
    Sound Card
    On motherboard Feeding SPDiF 5.1 system [plus local sound to each monitor]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    3XS Samsung 980Pro 2TB M.2 PCIe4 4 x 8TB Data + Various Externals from 1TB to 8TB, 10TB NAS
    PSU
    3XS Corsair RM850x 850w Fully Modular
    Case
    FDesign Define 7 XL BK TGL Case - Black
    Cooling
    3XS iCUE H150i ELITE Liquid Cool, Quiet Case fans
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3S +
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security [Latest]
    Other Info
    Also run...
    Dell XPS 17 Laptop
    HP Laptop 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 11 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17" + 32" 4K 3840 x 2160 HDR-10
    Screen Resolution
    3840 x 2400 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3 or MX Ergo Trackball
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also use an Adjustable Support for Laptop and Adjustable stand for monitor
As far as I know only Word documents are affected. It is clearly something peculiar to my PC and it is something that only happened after migrating from Win 10 Pro 64 bit to Win 11.

Emails with Word documents attached that I send are unaffected, only inbound emails with Word attachments. I have the work around mentioned above so it is a slight inconvenience rather than a show stopper. Annoying, though. :)
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
@barman58
Thanks for the info/link. My Word documents are held on a NAS and I link them from there to outgoing emails. Folk that I send my emails to have reported no problems but when I try to open attachments that I have sent (by reading the outgoing email that I have created) or when trying to read incoming email attachments, the issue arises (hope that makes sense). As I mentioned, I have the workaround...
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
There should be a method Listed in the links in my previous post, to set the email addresses you recieve from as safe which would prevent the block
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 [Latest Release Preview] [Win11 PRO HighEnd MUP-00005 DD]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS to my design
    CPU
    AMD RYZEN 9 7950X OEM
    Motherboard
    *3XS*ASUS TUF B650 PLUS WIFI
    Memory
    64GB [2x32GB Corsair Vengeance 560 AMD DDR5]
    Graphics Card(s)
    3XS* ASUS DUAL RTX 4060 OC 8G
    Sound Card
    On motherboard Feeding SPDiF 5.1 system [plus local sound to each monitor]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    3XS Samsung 980Pro 2TB M.2 PCIe4 4 x 8TB Data + Various Externals from 1TB to 8TB, 10TB NAS
    PSU
    3XS Corsair RM850x 850w Fully Modular
    Case
    FDesign Define 7 XL BK TGL Case - Black
    Cooling
    3XS iCUE H150i ELITE Liquid Cool, Quiet Case fans
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3S +
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security [Latest]
    Other Info
    Also run...
    Dell XPS 17 Laptop
    HP Laptop 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 11 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17" + 32" 4K 3840 x 2160 HDR-10
    Screen Resolution
    3840 x 2400 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3 or MX Ergo Trackball
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also use an Adjustable Support for Laptop and Adjustable stand for monitor
@barman58
Thanks. I'll read it more carefully :)
 

My Computer

System One

  • OS
    Win 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    ASUS X570 Pro
    Memory
    64GB
    Graphics Card(s)
    Radeon RX 570
    Sound Card
    N/A
    Monitor(s) Displays
    Dell U2717D
    Hard Drives
    Samsung 980 Pro 500GB
    Samsung 970 Pro 500GB
    Cooling
    Arctic Liquid Freezer ll 280
Just tried it out on my W11. No issues at all. A left click opens the word document. A right click gives the option to open or save. That's with Word 2013. And using Microsoft outlook email (ie the web based email). Which email provider are you using? It might be to do with that - they all have different quirks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Back
Top Bottom