Strange events when using hard drive docking station


glasskuter

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This is a long and strange one, so settle in. I have an Inateck 3.0 hard drive docking station that no longer works correctly with Windows 11. It did work fine but it's been a while since I used it in 11 so I don't know what change could have affected it. The drives and their contents are recognized with no problem but as soon as I try to open a file or folder, explorer locks up. It doesn't matter which of my drives I have in the dock. Know that this dock works perfectly fine in a separate Windows 10 machine and when using a Live Linux Mint boot disk in this machine.

I finally figured out the explorer lockup happens when the dock is connected to a usb 3.2 port. When connected to a 2.0 port, explorer doesn’t lock up and the folders and files can be accessed though the process is very slow. If I wait long enough, a folder or file will eventually open. It takes 30-45 seconds or longer.

I have verified with both Intel and Dell that all my PC drivers are up to date. In Device Manager this dock is recognized as ASMT ASM1156-PN SCSI Device under DISK DRIVES. It shows the device as working properly with a MS driver. It is the same driver as is used in Windows 10. There is no updated driver nor is this device listed in MS Update Catalog. There are no available third party drivers for this device from either Inateck or ASMedia.

I tried uninstalling and reinstalling the USB 3.2 extensible host controller. The strange thing there was when I uninstalled it, it killed all my usb 2.0 ports as well which made no sense to me. Maybe someone can explain that to me.

I tried different drives in the dock. I even tried a different dock. Nothing changed.

I tested using both a 3.0 flash drive and an external hard drive which work as expected in both 2.0 and 3.2 ports. It’s only any device recognized as a ASMT ASM SCSI that’s giving problems.

It's not a defender or MWB scan causing it because the drives are assigned persistent drive letters which are excluded from scans. I can turn Defender completely off and it still happens.

It’s not indexing as these drives are not indexed.

The issue also happens in clean boot, but not in safe boot. Everything works as expected in safe boot.

SFC runs clean.

I need ideas, folks.
 
Last edited:

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bobkn

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A semi-random suggestion:

Could be the USB cable.
 

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    Windows 11 22621.598
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    Ryzen 9 5950X
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Ghot

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My guess would be that it's being caused by some "other" USB device that also plugged in when you try to access the folders on the drive. Something that's only plugged into the Win 11 machine. Maybe a hub or game controller or something?
That or some other software trying to access the drive, besides defender or MWB. OneDrive?

IF it's a software issue... would a restore from backup help?




On a side note: Kudos on the very well written problem description, and excellent pre-troubleshooting.
Change those computer-type abbreviations and names to something medieval, and you'd have a good start to an adventure story.
I... "couldn't put it down". Instead of trying to solve it, I wanted to... "wait and see what happens next". :-)
(no sarcasm intended)
 
Last edited:

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    Built by Ghot® [May 2020]
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    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 4201)
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    EVGA RTX 2070 (08G-P4-2171-KR)
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    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
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    PSU
    PC Power & Cooling 750W Quad EPS12V
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    Cooler Master ATCS 840 Tower
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    CM Hyper 212 EVO (push/pull)
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    Ducky DK9008 Shine II Blue LED
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    Logitech Optical M-100
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    100/100
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    Windows XP Pro 32bit w/SP3
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    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
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    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
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    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
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    Firefox 3.x ??
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    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

glasskuter

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would a restore from backup
I thought of that, but I don't know how long it's been going since I haven't used it lately. I have 6 backups but they only go back to 7/18
 

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    Windows 11 Pro 22H2 22621.382
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    PC/Desktop
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    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
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    Firefox
    Antivirus
    Defender+MWB Premium

Ghot

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I thought of that, but I don't know how long it's been going since I haven't used it lately. I have 6 backups but they only go back to 7/18


Well, if you have a current backup, then you can "try" the oldest backup you have.
If that doesn't solve it, you can restore the current backup.

Also, if you have a current backup, you can try In-Place Upgrade as well. Ofc, that won't fix 3rd party driver/software problems unless to tell it "not to save anything".

The only reason I mentioned restore or In-Place, is because it seems like that's just about the only thing you haven't tried.
I added some edits (collateral guesses), to the 1st paragraph in post #3



200w.gif


You found the path to the solution already. The answer is definitely in here...

Know that this dock works perfectly fine when using a Live Linux Mint boot disk in this machine.
The issue also happens in clean boot, but not in safe boot. Everything works as expected in safe boot.


Maybe compare Task Manager in Safe Boot, to Task Manager in clean boot?
Maybe compare Services too?
It could still be a peripheral device connected to the comp, that "only" causes problems when "clean or fully booted" into W11.
A peripheral device or it's driver, that becomes disabled in Safe Boot or when running Linux Live.

And, for the hail Mary pass... make sure there are no stuck keys on the keyboard. :-)
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4201)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724
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