Sudden failure of raycon blutooth earbuds - Win 11 - all othe bluetooth working

spool · May 19, 2025

Ear buds worked fine for month then woke up one morning and as they connected I got a lite blue screen (not dark blue of death) with a message that show for seconds - in the end after several trys it said something to the effect of "we have found some errors - we are collecting data & then will re-boot" with the sane outcome. Being a retired Teckie with a MSc in .Net dist systems I looked at everything I could think of - then got an MS person who asked if then could log on (Wasnt keen but let him) an after an hour he had no clue either - told me to go to eith Raycon or HP neither of which were at all helpful - if anyone could help I would e very greatful - All other bluetooth items work fine like for example a Blutooth speaker. Thank you for your time please let me know if I an=m being dumb or nee furter information

Edwin · May 19, 2025

Do you have the Earbuds paired with any other device?
Some Earbuds do not support multi-point connection.

glasskuter · May 19, 2025

Do the earbuds work with another device?

spool · May 19, 2025

RIte Now The dummy I am Iv worked out how to reply - Yes the earbuds work with all the things I have with bluetooth - phone - tablet - two other laptops (old ones) and they worked fine on here between going to sleep and waking up - I have switched all othe blutooth off and removed profiles - nothing seems to help but thanks for the suggestions guys!!

spool · May 20, 2025

I a not too sure what you mean but an going to try what I thunk you are getting at - relaized ris a lnk to another post but still thanks for te help

spapakons · May 20, 2025

I also have an issue connecting my earphones. To make it work I have to switch off Bluetooth from Windows, wait a few seconds and then switch on again. Yesterday I had to try 2-3 times before they connected. In case yours are paired with another device, you can try removing them from the paired device list in Settings. Switch off Bluetooth, wait a few seconds, switch back on and put the earphones in discovery mode. Then Add them and pair them again like they are new. This should work. However, if you switch them off and try to connect them again, they might not connect automatically. You either click on connect button and if that fails, switch off the Bluetooth, wait a few seconds and switch back on. They should connect.

PS: In case you wonder, the issue might be due to some old update introducing incompatibilities with certain Bluetooth, Wi-Fi and other devices.

spool · May 20, 2025

Thank you so much for your suggestion - I tried it numerous times ( around 10) and sadly got the same result - the light blue screen telling me they had encontered errors and were collecting errror information and then would restart the machine - whicfh they did - really did hope it would work bro!!

spapakons · May 20, 2025

What Bluetooth device do you have? If it is USB try connecting on another port. Some cheap devices only work in USB 2.0 ports (black plastic). They don't work properly in USB 3.0 (blue plastic) or higher ports. I would even go at Device Manager and remove all Bluetooth related devices. Restart the computer, let Windows install the Bluetooth drivers again and then try to pair again.

spool · May 20, 2025

The are everyday Raycon earbuds - and they wer'ntparticulaly cheap! but are black plastic - I will gice it a go but as it restart on its own every time I try to conncet the buds I dont think it will make a difference - there are no other bluetooth items paired on the laptop.

spapakons · May 20, 2025

Not the earbuds, the Bluetooth device on your computer. If it is USB, try another port. If it is too cheap, I would consider replacing it with a better USB Bluetooth dongle.

spool · May 20, 2025

I think thouhj wjah I have read my laptop may well have two ports the thing is even being a retiredr techie I sent all (or most) working on Unix servers - so have noe clue as to how to make a piece of equip,emt use a particular port - I will be for ever greatful if you ot others could help - maybe I should have dine me MSc on a Unix based subjecy but the thinking was if I did it on .net dist systems but as everyone in the business knows the emplyers want experience not qualifications so everything I leatnt I soom fogot - sorry for going on just wanted folk to know why I come across as a bit of a thithi when it comes to windowns , so any help at all will be appreciated 0 thank the the origional idea! !X

spapakons · May 20, 2025

Well, if you have a Bluetooth device on the motherboard, you can try switching it off for a while and then back on. If you have a USB Bluetooth dongle instead (removable), disconnect the dongle (physically remove it) and put it in a different USB port. No programming involved here. Search for Device Manager and load it. Find the Bluetooth branch and expand it. Click on every device in that branch (category) and press DEL to uninstall it. When you have uninstalled all Bluetooth devices restart and let Windows detect the Bluetooth and find automatically drivers again. Then pair your earbuds again and see if they work properly. As you can see things are done much easier in Windows.

spool · May 21, 2025

I am ging to give this a go now - I will let you know the out come - thnax for th advice

Sudden failure of raycon blutooth earbuds - Win 11 - all othe bluetooth working

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