Surface Laptop 7 Restarting Itself


Gryffin

Well-known member
Local time
6:16 PM
Posts
19
OS
Windows 11
Hi, I'm using a brand new Microsoft Surface Laptop 7. My build is Version 24H2. OS 26100.2605. I've taken very good care of it. But it keeps restarting itself. It happens under the following circumstance/s.
  • The lid is closed.
  • The computer is put to sleep.
  • The screen is locked.
Normally, I just lock my screen and close the lid. But sometimes I put it to sleep before closing the lid. But when I open up my screen again, it has restarted itself. Happens constently. I looked into every setting I could find and basically turned anything off that might cause a problem. Here are some screenshots.

Any ideas? Thank you for your help.
 
Windows Build/Version
Version 24H2. OS 26100.2605

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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7 64-bit
    CPU
    Snapdragon X 10-core X1P64100 @ 3.40 GHz
    Memory
    16 GB
Screenshot 2025-01-16 215348.webp

Are you shutting down storage after 1 minute when plugged in?
 

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
View attachment 122317

Are you shutting down storage after 1 minute when plugged in?
Good catch! Thanks. That must have been a mistake reducing to zero maybe? I fixed it now. Regardless, the restart thing has been happening when not plugged in as well.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7 64-bit
    CPU
    Snapdragon X 10-core X1P64100 @ 3.40 GHz
    Memory
    16 GB
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