I have a new MS Surface Pro 11. It is only 3 weeks old. I connect to the wifi/internet with no problem. The computer works fine except after a random period of time, Windows will "loose connection", "cannot find ip". The computer is still connected to the wifi and there is internet but the laptop cannot find the ip.
The only way to fix the problem is to restart the computer. I have spent hours on the phone with MS Support. Run all troubleshooting suggestions. Tried, reinstalling Windows. Still has the issue of not being able to connect. All other laptops on same wifi do not have problems. I am at a loss for how to fix. MS Support does not have a clue.
Would appreciate any assistance.
The only way to fix the problem is to restart the computer. I have spent hours on the phone with MS Support. Run all troubleshooting suggestions. Tried, reinstalling Windows. Still has the issue of not being able to connect. All other laptops on same wifi do not have problems. I am at a loss for how to fix. MS Support does not have a clue.
Would appreciate any assistance.
- Windows Build/Version
- V24H2/OS Build 26199.1951
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Microsoft/Surface Pro 11