Surround sound won't work sometimes


et_fechner

et_fechner

Member
Local time
9:53 AM
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3
OS
Windows 11
Hey everyone,

I have a Lenovo laptop plugged into a j5 Create hub, with HDMI going to my receiver which does 7.1 surround sound. Sometimes when I put my laptop to sleep or turn it off I will lose the option for surround as shown in the image below. I don't exactly how to get it back I just unplug and plug things in and restart until it works again. I don't know if this is a windows issue or a driver issue, but i hope someone can help. I will leave a picture of the drivers that are installed on the sound device.

1706419470985.png
1706419503563.png
 
Windows Build/Version
22H2 (OS Build 22621.3007)

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Windows 11AMD Ryzen 5 5600u16gb 2 x 8gb at 4266MhzAmd RAdeon Graphics
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Windows 11
Computer type
Laptop
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Lenovo
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AMD Ryzen 5 5600u
Motherboard
Laptop Motherboard
Memory
16gb 2 x 8gb at 4266Mhz
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Amd RAdeon Graphics
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Razer BlackWidow v3 TKL
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Logitech g305
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I would advise you to update Windows to 23H2 and then update the AMD drivers for your video card (they include the HDMI audio drivers).

If Windows Update does not offer the update to 23H2, then download the Windows 11 ISO from Microsoft. Open the ISO using File Explorer and then run setup.exe on the ISO.

That will do a Repair Install of Windows and it will upgrade you to 23H2 at the same time.

With a little luck, that should solve your issue.

You can also open Settings > System > Sound and disable all other options, so that only 7.1 is selected.
 

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trumpy81 said:
I would advise you to update Windows to 23H2 and then update the AMD drivers for your video card (they include the HDMI audio drivers).

If Windows Update does not offer the update to 23H2, then download the Windows 11 ISO from Microsoft. Open the ISO using File Explorer and then run setup.exe on the ISO.

That will do a Repair Install of Windows and it will upgrade you to 23H2 at the same time.

With a little luck, that should solve your issue.

You can also open Settings > System > Sound and disable all other options, so that only 7.1 is selected.
Click to expand...
I updated windows to 23h2 and installed the latest AMD drivers, but it is still greyed out. Where would I disable all the other options can't find it in sound settings
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 5 5600u16gb 2 x 8gb at 4266MhzAmd RAdeon Graphics
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo
CPU
AMD Ryzen 5 5600u
Motherboard
Laptop Motherboard
Memory
16gb 2 x 8gb at 4266Mhz
Graphics Card(s)
Amd RAdeon Graphics
Monitor(s) Displays
Laptop dislay, and 27" monitor
Screen Resolution
1920x1080
Hard Drives
Samsung 512gb ssd
Keyboard
Razer BlackWidow v3 TKL
Mouse
Logitech g305
Internet Speed
40Mbps
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Opera Gx
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None
If the 7.1 option is greyed out, then the other settings are probably not present in settings.

Can you unplug the laptop from the J5 Create hub and does the option return after rebooting?
 

My Computer My Computer

At a glance

Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
Ryzen 9 3900X
Motherboard
ASUS ROG Strix X570-E Gaming
Memory
G-Skill RipjawsV F4-3600C18 (16GB x 2)
Graphics Card(s)
Gigabyte RX 5700 XT Gaming OC
Sound Card
Realtek ALC1220P
Monitor(s) Displays
ASUS VE278 (x 2)
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 256GB
Samsung 970 Pro NVMe 512GB (x 2)
ST10000VN0004 10TB (x 2)
ST10000VN0008 10TB (x 2)
ST4000VN000 4TB (x 2)
PSU
Corsair HX1000
Case
Corsair Carbide 400R
Cooling
AMD Wraith Prism (Stock)
Keyboard
Logitech G213
Mouse
Logitech G502
Internet Speed
100Mbps down / 40Mbps up
Browser
Firefox - Chrome - Edge
Antivirus
Windows Defender - Clamwin
I unplugged the hub restarted, logged into windows then plugged it back in and the 5.1 and 7.1 is still greyed out.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 5 5600u16gb 2 x 8gb at 4266MhzAmd RAdeon Graphics
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo
CPU
AMD Ryzen 5 5600u
Motherboard
Laptop Motherboard
Memory
16gb 2 x 8gb at 4266Mhz
Graphics Card(s)
Amd RAdeon Graphics
Monitor(s) Displays
Laptop dislay, and 27" monitor
Screen Resolution
1920x1080
Hard Drives
Samsung 512gb ssd
Keyboard
Razer BlackWidow v3 TKL
Mouse
Logitech g305
Internet Speed
40Mbps
Browser
Opera Gx
Antivirus
None
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