System Settings crash when trying to see what Optional Updates there are?

I go into Settings Windows Update, Advanced Option, and I see in Optional Updates that 2 are available. I click on this and Settings collapses.

In Event Viewer I see 2 errors seconds apart:

First one:

Log Name: Application
Source: Application Error
Date: 11/12/2021 8:33:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: IrvXPS8940
Description:
Faulting application name: SystemSettings.exe, version: 10.0.22000.120, time stamp: 0x27a6d211
Faulting module name: SystemSettings.dll, version: 10.0.22000.120, time stamp: 0x9799599e
Exception code: 0xc0000005
Fault offset: 0x0000000000497c4a
Faulting process id: 0x5028
Faulting application start time: 0x01d7d82e5e76989b
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\ImmersiveControlPanel\SystemSettings.dll
Report Id: 14ca71bf-3094-49c3-808f-990c0c177df0
Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-13T01:33:01.6231557Z" />
<EventRecordID>6298</EventRecordID>
<Correlation />
<Execution ProcessID="24100" ThreadID="0" />
<Channel>Application</Channel>
<Computer>IrvXPS8940</Computer>
<Security />
</System>
<EventData>
<Data>SystemSettings.exe</Data>
<Data>10.0.22000.120</Data>
<Data>27a6d211</Data>
<Data>SystemSettings.dll</Data>
<Data>10.0.22000.120</Data>
<Data>9799599e</Data>
<Data>c0000005</Data>
<Data>0000000000497c4a</Data>
<Data>5028</Data>
<Data>01d7d82e5e76989b</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.exe</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.dll</Data>
<Data>14ca71bf-3094-49c3-808f-990c0c177df0</Data>
<Data>windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy</Data>
<Data>microsoft.windows.immersivecontrolpanel</Data>
</EventData>
</Event>

2nd one:

Log Name: Application
Source: Application Error
Date: 11/12/2021 8:33:03 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: IrvXPS8940
Description:
Faulting application name: SystemSettings.exe, version: 10.0.22000.120, time stamp: 0x27a6d211
Faulting module name: SystemSettings.dll, version: 10.0.22000.120, time stamp: 0x9799599e
Exception code: 0xc000041d
Fault offset: 0x0000000000497c4a
Faulting process id: 0x5028
Faulting application start time: 0x01d7d82e5e76989b
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\ImmersiveControlPanel\SystemSettings.dll
Report Id: ac1e44f4-5500-4ad2-8504-20790a7d1f9f
Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-13T01:33:03.9524755Z" />
<EventRecordID>6300</EventRecordID>
<Correlation />
<Execution ProcessID="5728" ThreadID="0" />
<Channel>Application</Channel>
<Computer>IrvXPS8940</Computer>
<Security />
</System>
<EventData>
<Data>SystemSettings.exe</Data>
<Data>10.0.22000.120</Data>
<Data>27a6d211</Data>
<Data>SystemSettings.dll</Data>
<Data>10.0.22000.120</Data>
<Data>9799599e</Data>
<Data>c000041d</Data>
<Data>0000000000497c4a</Data>
<Data>5028</Data>
<Data>01d7d82e5e76989b</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.exe</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.dll</Data>
<Data>ac1e44f4-5500-4ad2-8504-20790a7d1f9f</Data>
<Data>windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy</Data>
<Data>microsoft.windows.immersivecontrolpanel</Data>
</EventData>
</Event>

All other parts of Setting seems to work OK?

I have rebooted, run SFC and DISM with no errors. Still happens.

I am on V 21H2, OS Build 22000.318.

I think it was working fine a few days ago?

Did "Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage" and it didn't fix it.

Took off the RESET-APPXPACKAGE and it shows this:

============================
Name : windows.immersivecontrolpanel
Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : Neutral
ResourceId : neutral
Version : 10.0.6.1000
PackageFullName : windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
InstallLocation : C:\Windows\ImmersiveControlPanel
IsFramework : False
PackageFamilyName : windows.immersivecontrolpanel_cw5n1h2txyewy
PublisherId : cw5n1h2txyewy
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : True
Dependencies : {Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe,
Microsoft.UI.Xaml.CBS_2.62107.16001.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged : False
SignatureKind : System
Status : Ok
===============================

Running the whole command shows a 'blue' screen area above but too quick to see.

Running reset part first and then the first part produces this:

=================
cmdlet Reset-AppxPackage at command pipeline position 1
Supply values for the following parameters:
Package: Get-AppxPackage *windows.immersivecontrolpanel*
reset-AppxPackage : Removal failed. Please contact your software vendor. (Exception from HRESULT: 0x80073CFA)
At line:1 char:1
+ reset-AppxPackage
+ ~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: :)) [Reset-AppxPackage], COMException
+ FullyQualifiedErrorId : System.Runtime.InteropServices.COMException,Microsoft.Windows.Appx.PackageManager.Comman
ds.ResetAppxPackageCommand

==================

This all started yesterday

Oh, in trying to capture the Event Viewer I discovered that the Snipping tool will not 'snip'. I can define the area, but it never shows up?



Those before 11/12 as other fails. W11 was upgraded from W10 on 11/6.

Fixed the Snipping too, had to uninstall it via PowerShell with this, get-appxpackage *Microsoft.ScreenSketch* | remove-appxpackage, then reboot and then use Get-AppXPackage *Microsoft.ScreenSketch* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} to reinstall it. I now works...

I may be in some 'trouble' here.

Looking at my Update D/L's I see this and it is for the Killer Network adapter.



It isn't needed, so I removed it...

Could that be the cause?

I do have Acronis True Image that did IMAGE the PC drives early on 11/12.

I just restored the the C: partition. The Snipping tool works fine, but I still can't see the Optional Updates as it still crashes.

Tried the link you posted again, applied it, and it still fails.

I have the same issue. Must be a bug that has never been fixed.

Log Name: Application
Source: Application Error
Date: 2021-11-13 10:24:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: AMD-Desktop
Description:
Faulting application name: SystemSettings.exe, version: 10.0.22000.346, time stamp: 0x27a6d211
Faulting module name: SystemSettings.dll, version: 10.0.22000.346, time stamp: 0xb213d95c
Exception code: 0xc0000005
Fault offset: 0x0000000000497c4a
Faulting process ID: 0x3684
Faulting application start time: 0x01d7d8a283124695
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\ImmersiveControlPanel\SystemSettings.dll
Report ID: 8bde643e-1733-4d7f-bdc3-8b2f923204b2
Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-13T15:24:21.0593445Z" />
<EventRecordID>7927</EventRecordID>
<Correlation />
<Execution ProcessID="23056" ThreadID="0" />
<Channel>Application</Channel>
<Computer>AMD-Desktop</Computer>
<Security />
</System>
<EventData>
<Data>SystemSettings.exe</Data>
<Data>10.0.22000.346</Data>
<Data>27a6d211</Data>
<Data>SystemSettings.dll</Data>
<Data>10.0.22000.346</Data>
<Data>b213d95c</Data>
<Data>c0000005</Data>
<Data>0000000000497c4a</Data>
<Data>3684</Data>
<Data>01d7d8a283124695</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.exe</Data>
<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.dll</Data>
<Data>8bde643e-1733-4d7f-bdc3-8b2f923204b2</Data>
<Data>windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy</Data>
<Data>microsoft.windows.immersivecontrolpanel</Data>
</EventData>
</Event>

If you search for optional updates click on View Optional Updates that link then it works fine.

rickhd said:

If you search for optional updates click on View Optional Updates that link then it works fine.

Click to expand...

Maybe I'm just beating myself up? Although the error appears to be the same, I can't open Optional Updates?

I used Acronis to restore from a week ago, still had the problem.

One before that, is W10... so I'll install that next. See if it works then? If it should, I'll need to rebuild some stuff I guess?

I couldn't find another instance of this problem with a Google search? Not many people hit by it?

Darn, found this today,


From it:



Going back to where I was this morning... maybe MS will fix it some day and I'll see if the 'search' for it works....

Sheesh...

Just noticed it works on my laptop but not my desktop. Both had new installations.

IrvSp said:

I go into Settings Windows Update, Advanced Option, and I see in Optional Updates that 2 are available. I click on this and Settings collapses.

Click to expand...

The same problem here. I guess is a general bug of Windows 11. I find a temporary solution that only works once: Before you open the "optional updates" or other setting at "Windows update" that does not open, run the Windows update. Then it will work only once. Repeat the same each time to avoid the problem.