Teams (free version) make test call not working in W11


jimbo45

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Hi folks
Has the Free (personal version) of Teams removed the test phone call app so you can test camera, speakers/headphones and microphone disappeared on W11. I can't make it work. Using Windows build 225xxx (latest one) on W11 Pro on a "physical" machine -- I.E not a VM.

Note I don't have a subscription to Office/365 so solutions based on that aren't relevant in my case. I've got Office PRO 2021 LTSC (Enterprise VL) but Teams for business is not included so I'm using the private (personal) one on Windows. It works on my "Work" laptop - one the client has given me for my current assignment but that's got Teams for business included and is running W10).

On Linux laptop with arch linux (kernel 5.17.5 and plasma (KDE) workspace) it's working perfectly.

Screenshot_20220505_104357.png

Screenshot_20220505_104429.png

It pics up camera, microphone and speakers perfectly. Video is to the bottom right - haven't shown "my ugly mug" though.

Cheers
jimbo
 
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z3r010

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I've never really looked at teams, but I've just checked, and I don't even have a call option.
 

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jimbo45

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I've never really looked at teams, but I've just checked, and I don't even have a call optio

Maybe I've got the "work" version after all but it is definitely not in my Office suite. So how it got installed ????

I followed the Ms documentation and did "Clear cache on Windows" and it's working now. Ms though could make things easier. They seem to hide this type of stuff -- who'd though even think normally on Google of asking "how to clear cache" on these sorts of things -- I've done this though with apps on Linux so I thought "just try it and see".

Cheers
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z3r010

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Actually, it seems I have two teams apps installed, the Windows 11 one that is on the taskbar and another one that I think installed with my Office E3 subscription - that one does have the call.

Here they are overlayed.

1651749109026.png
 

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z3r010

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I do have the test call option on the Office installed one.

1651749225240.png
 

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jimbo45

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I do have the test call option on the Office installed one.

View attachment 28481
Hi there
I did the following on a Brand new VM where I hadn't installed it. (advantage of VM's -- instant testing facilities !!!). OK title says W10 but it's W11 latest rs_1 build.

On Windows (OK using a VM but still valid)
1) in Firefox went to Ms site (via google) to download Free Teams version
2) download - got message saying "Your Browser not supported (Firefox) download desktop app which I did
3) ran set up
4) chose "Work / Organisation " option (the 3rd button down -- still OK for personal stuff as this isn't the "Business version"
5) installed
6) started the app and allow through firewall on private network (if firewalled)
7) about 3 requests for passwords / sec code which was emailed
8) started the app
9) from the Accounts -->manage accounts-->devices>make a test call


so make test call :

Screenshot_20220505_125249.png

Then as per linux screenshot as previous post.

Cheers
jimbo
 

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johnlgalt

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Mine works fine.
 

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jimbo45

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Mine works fine.
What version of Teams -- included with office, on office/365 or the "Free" one. It makes a difference.
Cheers
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johnlgalt

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Corporate connected Teams for 'work and school'.
 

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jimbo45

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Corporate connected Teams for 'work and school'.
That one works properly - It's the Free one (personal account) that causes the problems.

Cheers
jimbo
 

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Wynona

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Well, phooey!

I just found out that Teams only supports Edge and Chrome browsers! That lets me out because if I can't use what I want to, I won't use the program.
 

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jimbo45

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Well, phooey!

I just found out that Teams only supports Edge and Chrome browsers! That lets me out because if I can't use what I want to, I won't use the program.
Hi there
that's only if you want to use Teams via a web browser -- I don't bother with that as I only use Firefox (which isn't supported).

Cheers
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Wynona

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Hi there
that's only if you want to use Teams via a web browser -- I don't bother with that as I only use Firefox (which isn't supported).

Cheers
jimbo.
Thanks, Jimbo. I do want it on my computer, and don't want to go to the web.
 

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So many different versions :( ... was just trying to find devices on mine??Teams.png
 

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That one works properly - It's the Free one (personal account) that causes the problems.

Cheers
jimbo

Yeah, not even seeing the option to try a test, like PenPusher mentions.
 

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    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
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    Dell laptop display 15"
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    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
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