Solved The virtual machine is not compatible with physical computer


ardelean94

New member
Local time
7:09 AM
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6
OS
Windows 11
Hi,

I'm running a laptop with 2 extended - 4k monitors, windows version 23H2 (OS Build 22631.3296).
A few weeks ago I had to change my resolutions from 4K to 2K to accommodate a project that I'm using within a Virtual Machine.

However, after I did that, I start the VM and at the end I saved the state of the machine.
When I tried to start the saved state I got this error:

"VM_Name failed to restore
The virtual machine is not compatible with physical computer
"

In summary, the only thing I changed was the resolution and now I do not know where to look for the issue or how to approach it.
Now, in order to start the VM every time I have to shut the machine down and start clean.

Thank you for the support,
Alex
 
Windows Build/Version
22631.3296/23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
Hi,

I'm running a laptop with 2 extended - 4k monitors, windows version 23H2 (OS Build 22631.3296).
A few weeks ago I had to change my resolutions from 4K to 2K to accommodate a project that I'm using within a Virtual Machine.

However, after I did that, I start the VM and at the end I saved the state of the machine.
When I tried to start the saved state I got this error:

"VM_Name failed to restore
The virtual machine is not compatible with physical computer
"

In summary, the only thing I changed was the resolution and now I do not know where to look for the issue or how to approach it.
Now, in order to start the VM every time I have to shut the machine down and start clean.

Thank you for the support,
Alex
Which vm software?
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
Hyper-V Manager - It's a Windows Server 2019 Standard, Version 1809, OS Build: 17763.5576
Hyper-V Manager Version: 10.0.22621.1
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
This is irrelevant to OP's question.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
  • Like
Reactions: OAT
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
Thanks, but that is not possible due to the business agreements at this time.

Since it worked just fine before and it stopped working since I changed the resolution I think there's a difference in data when it saves the state of the machine and when it tries to open it up again. I checked the logs via Events Viewer but that also does not provide any other information.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
That error doesn't have many solutions, if any, from what search results give at the moment... deleting the saved state is the only solution here.

You probably seen this already:

But you only have one host in this case. Causes? There is that network adapter name possibility which I doubt, then what remains is most likely some 'conflict in the saved state data' to blame.

This behavior is expected and by design. Step 4 in the Resolution section will resolve the second cause listed in the Cause section, by deleting the saved state data you allow the machine to reset the video state.

That sounds like the saved state is broken and can no longer be restored, if the video state needs to be reset.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC
    CPU
    i3 8109U
    Motherboard
    Intel
    Memory
    16GB DDR4 @2400
    Graphics Card(s)
    Intel Iris Plus Graphics 655
    Sound Card
    Intel / Realtek HD Audio
    Monitor(s) Displays
    LG-32ML600M
    Screen Resolution
    1920x1080
    Hard Drives
    Intel SSD 250GB + Samsung QVO SSD 1TB
    PSU
    Adapter
    Cooling
    The usual NUC airflow
    Keyboard
    Logitech Orion G610
    Mouse
    SteelSeries Rival 100 Red
    Internet Speed
    Good enough
    Browser
    Chromium, Edge, Firefox
    Antivirus
    Windows Defender
  • Operating System
    CentOS 9 Stream / Alma / Rocky / Fedora
    Computer type
    Laptop
    Manufacturer/Model
    TOSHIBA
    CPU
    Intel i7 4800MQ
    Motherboard
    TOSHIBA
    Memory
    32GB DDR3 @1600
    Graphics card(s)
    NVIDIA Quadro K2100M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in
    Screen Resolution
    1920x1080
Sounds like an Windows update problem to me .. I just noticed that one of my test rigs died it runs Win11 22H2 as os with Hyper-V with two Windows10 22H2 and 21H2 on it. Died about 10days ago this should be around where yours died to.

The VM responds with "is not compatible with the physical computer"
the physical computer is not touched

creating a new VM on the device works fine

This is my guesses that the serving OS Windows11 updated and broke something in the "state" of its VM:s
Deleting the saved state made it so I could get it back up again.....

Solution:
Rightclick on VM
select Delete State
finish dialogs
then start VM to show it works
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
That error doesn't have many solutions, if any, from what search results give at the moment... deleting the saved state is the only solution here.

You probably seen this already:

But you only have one host in this case. Causes? There is that network adapter name possibility which I doubt, then what remains is most likely some 'conflict in the saved state data' to blame.



That sounds like the saved state is broken and can no longer be restored, if the video state needs to be reset.
Thanks Hopachi for the input.

Weirdly enough, I haven't found that link until you posted it, will check it out as soon as I get the work done here
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
Sounds like an Windows update problem to me .. I just noticed that one of my test rigs died it runs Win11 22H2 as os with Hyper-V with two Windows10 22H2 and 21H2 on it. Died about 10days ago this should be around where yours died to.

The VM responds with "is not compatible with the physical computer"
the physical computer is not touched

creating a new VM on the device works fine

This is my guesses that the serving OS Windows11 updated and broke something in the "state" of its VM:s
Deleting the saved state made it so I could get it back up again.....

Solution:
Rightclick on VM
select Delete State
finish dialogs
then start VM to show it works
Are you suggesting to delete the VM state and start over? If so, that's the 'solution' I have atm but not happy with.

What came to mind was to create another VM and try to import a checkpoint that I have from this one.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
Reporting back on this thread.
Finally I managed to find a way to have the VM's Saved State feature back.

What I did to fix it:

1. Create a checkpoint of the old VM that had its Saved State broken
2. Export the checkpoint
3. Create a new VM and Import the newly exported checkpoint

Hope that helps,
Alex
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
Thanks for reporting back on this!
Hope the solution will help others on similar cases.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC
    CPU
    i3 8109U
    Motherboard
    Intel
    Memory
    16GB DDR4 @2400
    Graphics Card(s)
    Intel Iris Plus Graphics 655
    Sound Card
    Intel / Realtek HD Audio
    Monitor(s) Displays
    LG-32ML600M
    Screen Resolution
    1920x1080
    Hard Drives
    Intel SSD 250GB + Samsung QVO SSD 1TB
    PSU
    Adapter
    Cooling
    The usual NUC airflow
    Keyboard
    Logitech Orion G610
    Mouse
    SteelSeries Rival 100 Red
    Internet Speed
    Good enough
    Browser
    Chromium, Edge, Firefox
    Antivirus
    Windows Defender
  • Operating System
    CentOS 9 Stream / Alma / Rocky / Fedora
    Computer type
    Laptop
    Manufacturer/Model
    TOSHIBA
    CPU
    Intel i7 4800MQ
    Motherboard
    TOSHIBA
    Memory
    32GB DDR3 @1600
    Graphics card(s)
    NVIDIA Quadro K2100M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in
    Screen Resolution
    1920x1080

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