Solved The virtual machine is not compatible with physical computer


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ardelean94

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Windows 11
Hi,

I'm running a laptop with 2 extended - 4k monitors, windows version 23H2 (OS Build 22631.3296).
A few weeks ago I had to change my resolutions from 4K to 2K to accommodate a project that I'm using within a Virtual Machine.

However, after I did that, I start the VM and at the end I saved the state of the machine.
When I tried to start the saved state I got this error:

"VM_Name failed to restore
The virtual machine is not compatible with physical computer"

In summary, the only thing I changed was the resolution and now I do not know where to look for the issue or how to approach it.
Now, in order to start the VM every time I have to shut the machine down and start clean.

Thank you for the support,
Alex
 
Windows Build/Version
22631.3296/23H2

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
ardelean94 said:
Hi,

I'm running a laptop with 2 extended - 4k monitors, windows version 23H2 (OS Build 22631.3296).
A few weeks ago I had to change my resolutions from 4K to 2K to accommodate a project that I'm using within a Virtual Machine.

However, after I did that, I start the VM and at the end I saved the state of the machine.
When I tried to start the saved state I got this error:

"VM_Name failed to restore
The virtual machine is not compatible with physical computer"

In summary, the only thing I changed was the resolution and now I do not know where to look for the issue or how to approach it.
Now, in order to start the VM every time I have to shut the machine down and start clean.

Thank you for the support,
Alex
Click to expand...
Which vm software?
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
cereberus said:
Which vm software?
Click to expand...
Hyper-V Manager - It's a Windows Server 2019 Standard, Version 1809, OS Build: 17763.5576
Hyper-V Manager Version: 10.0.22621.1
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
ardelean94 said:
Hyper-V Manager - It's a Windows Server 2019 Standard, Version 1809, OS Build: 17763.5576
Hyper-V Manager Version: 10.0.22621.1
Click to expand...
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
 

My Computer My Computer

At a glance

Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
OS
Windows XP,11 Linux Fedora Rawhide pre-release 45
Computer type
PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
jimbo45 said:
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
Click to expand...
This is irrelevant to OP's question.
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
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Reactions: OAT
jimbo45 said:
Try the latest Windows server LTSC 2022 -- you can get free trial for 180 days and extend for 5 times so plenty of time for testing on VM etc etc. I run it as a decent desktop OS and as a HOST it's great for hosting HYPER-V VM's.

I'd imagine your hardware should work on it.

Works a treat both as VM and HOST.

Cheers
jimbo
Click to expand...
Thanks, but that is not possible due to the business agreements at this time.

Since it worked just fine before and it stopped working since I changed the resolution I think there's a difference in data when it saves the state of the machine and when it tries to open it up again. I checked the logs via Events Viewer but that also does not provide any other information.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
That error doesn't have many solutions, if any, from what search results give at the moment... deleting the saved state is the only solution here.

You probably seen this already:
learn.microsoft.com

Restored Hyper-V virtual machines won't start - Windows Server

Provides a solution to an issue where Hyper-V virtual machines that are restored to a new Hyper-V Host machine won't start.
learn.microsoft.com

But you only have one host in this case. Causes? There is that network adapter name possibility which I doubt, then what remains is most likely some 'conflict in the saved state data' to blame.

This behavior is expected and by design. Step 4 in the Resolution section will resolve the second cause listed in the Cause section, by deleting the saved state data you allow the machine to reset the video state.
Click to expand...

That sounds like the saved state is broken and can no longer be restored, if the video state needs to be reset.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Proi3 8109U16GB DDR4 @2400Intel Iris Plus Graphics 655
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC
    CPU
    i3 8109U
    Motherboard
    Intel
    Memory
    16GB DDR4 @2400
    Graphics Card(s)
    Intel Iris Plus Graphics 655
    Sound Card
    Intel / Realtek HD Audio
    Monitor(s) Displays
    LG-32ML600M
    Screen Resolution
    1920x1080
    Hard Drives
    Intel SSD 250GB + Samsung QVO SSD 1TB
    PSU
    Adapter
    Cooling
    The usual NUC airflow
    Keyboard
    Logitech Orion G610
    Mouse
    SteelSeries Rival 100 Red
    Internet Speed
    Good enough
    Browser
    Chromium, Edge, Firefox
    Antivirus
    Windows Defender

  • At a glance

    CentOS 9 Stream / Alma / Rocky / FedoraIntel i7 4800MQ32GB DDR3 @1600NVIDIA Quadro K2100M
    Operating System
    CentOS 9 Stream / Alma / Rocky / Fedora
    Computer type
    Laptop
    Manufacturer/Model
    TOSHIBA
    CPU
    Intel i7 4800MQ
    Motherboard
    TOSHIBA
    Memory
    32GB DDR3 @1600
    Graphics card(s)
    NVIDIA Quadro K2100M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in
    Screen Resolution
    1920x1080
Sounds like an Windows update problem to me .. I just noticed that one of my test rigs died it runs Win11 22H2 as os with Hyper-V with two Windows10 22H2 and 21H2 on it. Died about 10days ago this should be around where yours died to.

The VM responds with "is not compatible with the physical computer"
the physical computer is not touched

creating a new VM on the device works fine

This is my guesses that the serving OS Windows11 updated and broke something in the "state" of its VM:s
Deleting the saved state made it so I could get it back up again.....

Solution:
Rightclick on VM
select Delete State
finish dialogs
then start VM to show it works
 

My Computer My Computer

At a glance

Windows 10
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
Hopachi said:
That error doesn't have many solutions, if any, from what search results give at the moment... deleting the saved state is the only solution here.

You probably seen this already:
learn.microsoft.com

Restored Hyper-V virtual machines won't start - Windows Server

Provides a solution to an issue where Hyper-V virtual machines that are restored to a new Hyper-V Host machine won't start.
learn.microsoft.com

But you only have one host in this case. Causes? There is that network adapter name possibility which I doubt, then what remains is most likely some 'conflict in the saved state data' to blame.



That sounds like the saved state is broken and can no longer be restored, if the video state needs to be reset.
Click to expand...
Thanks Hopachi for the input.

Weirdly enough, I haven't found that link until you posted it, will check it out as soon as I get the work done here
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
mrPeter said:
Sounds like an Windows update problem to me .. I just noticed that one of my test rigs died it runs Win11 22H2 as os with Hyper-V with two Windows10 22H2 and 21H2 on it. Died about 10days ago this should be around where yours died to.

The VM responds with "is not compatible with the physical computer"
the physical computer is not touched

creating a new VM on the device works fine

This is my guesses that the serving OS Windows11 updated and broke something in the "state" of its VM:s
Deleting the saved state made it so I could get it back up again.....

Solution:
Rightclick on VM
select Delete State
finish dialogs
then start VM to show it works
Click to expand...
Are you suggesting to delete the VM state and start over? If so, that's the 'solution' I have atm but not happy with.

What came to mind was to create another VM and try to import a checkpoint that I have from this one.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
Reporting back on this thread.
Finally I managed to find a way to have the VM's Saved State feature back.

What I did to fix it:

1. Create a checkpoint of the old VM that had its Saved State broken
2. Export the checkpoint
3. Create a new VM and Import the newly exported checkpoint

Hope that helps,
Alex
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
Thanks for reporting back on this!
Hope the solution will help others on similar cases.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Proi3 8109U16GB DDR4 @2400Intel Iris Plus Graphics 655
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC
    CPU
    i3 8109U
    Motherboard
    Intel
    Memory
    16GB DDR4 @2400
    Graphics Card(s)
    Intel Iris Plus Graphics 655
    Sound Card
    Intel / Realtek HD Audio
    Monitor(s) Displays
    LG-32ML600M
    Screen Resolution
    1920x1080
    Hard Drives
    Intel SSD 250GB + Samsung QVO SSD 1TB
    PSU
    Adapter
    Cooling
    The usual NUC airflow
    Keyboard
    Logitech Orion G610
    Mouse
    SteelSeries Rival 100 Red
    Internet Speed
    Good enough
    Browser
    Chromium, Edge, Firefox
    Antivirus
    Windows Defender

  • At a glance

    CentOS 9 Stream / Alma / Rocky / FedoraIntel i7 4800MQ32GB DDR3 @1600NVIDIA Quadro K2100M
    Operating System
    CentOS 9 Stream / Alma / Rocky / Fedora
    Computer type
    Laptop
    Manufacturer/Model
    TOSHIBA
    CPU
    Intel i7 4800MQ
    Motherboard
    TOSHIBA
    Memory
    32GB DDR3 @1600
    Graphics card(s)
    NVIDIA Quadro K2100M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in
    Screen Resolution
    1920x1080
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