This Dell 5490 Win11 24H2 REFUSES to find or add any other audio device. I need my 3.5mm jack Edifier speakers to be able to hear stuff...

Got the 3.5mm jack USB to work once with Edifier speakers using grok.com; cat stepped on keyboard but no repeat. MS said 'get their Sonic' but I don't do Bluetooth. I've been at this for 3+ months. Adm. here wants me to execute V2 to help them diagnose & am to take screenshot & if Ummm BLANK page so I think best if I do full backup 1st. Well, Macrium Reflect free v. 8.etc will not execute cuz jolly royalists Englanders no longer give out (email you) necessary code. Back to blackboard.
Thank you!! I finally found some awesome applicable info on RealTek Audio Control Panel/ So I +- direct this towards NEVES who recommended getting Realtec driver from codecpack.co.
Please, Help as I'm a bit stuck as follows and I Apologize for lengthy post.
Realtek UAD Driver 6.0.9771.1 presently in browser downloads . FROM README in that folder. "Before installing my package, you have to completely remove other Realtek HD Audio drivers regardless of being in classic HDA or UAD format because Windows favors hardware-specific drivers with better hardware ID matching even if older than generic ones. Follow this procedure:
1. download and extract my generic package;

2. download and extract [DriverStore Explorer](https://github.com/lostindark/DriverStoreExplorer/releases);
from Releases · lostindark/DriverStoreExplorer
Next in README IS:
3a. if there is an entry in `Programs and Features` / `Apps & Features` put in there by Realtek official setup, use it to uninstall, but don't restart yet when prompted, minimize it as you'll be back to it later;

3b. if there is no such entry, run setup from my generic package until it asks to install the generic driver, answer with no as it's too early for it;
4. on start search for `Services` and open it as admin;
5. locate `Windows Audio` making sure it matches exactly, then do stop command on it;

6. when it's over close `Services`, then open `DriverStore Explorer - RAPR`;
7. look for entries under `Extensions`, `Software components` and `Sound, video and game controllers` driver classes with the provider being `Realtek` or `Realtek Semiconductor Corp.` and carefully delete stuff related to Realtek Audio driver;

8a. if you used the official setup to uninstall, disconnect from the Internet, and let it reboot the system;

9. run setup from my generic package to the end;
ME: OK. So, in folder for Readtek-UAD-generic 6.0.9400.1 there is a setup.cmd program icon. Is this what he/she is referring to?? If I click on it it begins to Run.

10a. if you used the official setup you can now reconnect to the Internet.

If step 3a applies to you, you'll have to perform 8a and 10a. Otherwise, they don't apply to you.
Step 8a and step 9 take care of restarting the `Windows Audio` service for you, so don't worry about it.
### Note about system instability e.g. BSOD/GSOD
Just boot into safe mode minimal or with networking, safe with Command prompt is too restrictive. Setup will run and correct the problem.
THANK YOU! GASHO! Enuf questions for awhile...til I get a backup done.

Is the machine new?

And is it under warranty?

Did you try contacting Dell?

It's a 2019 made model gift from my sister; arrived here in July 2025. No more warranty. Dell said "faulty USB" and to send/mail it in. ugh. Cuz I knew that I had Edifier speakers working once and every so often if I plug them into 3.5mm jack USB I can hear a short static sound from them.

FranAudioHELP said:

It's a 2019 made model gift from my sister; arrived here in July 2025. No more warranty. Dell said "faulty USB" and to send/mail it in. ugh. Cuz I knew that I had Edifier speakers working once and every so often if I plug them into 3.5mm jack USB I can hear a short static sound from them.

Click to expand...

They could be right. Or if you have a reputable local repair shop that can take a look at those plugs, that would be good as well...

I cannot make out from your OP whether or not you have gone to the Dell support page for your model and installed the audio & display drivers from there.
Dell provision of drivers is not dependent on any warranty.

I once experienced the loss of my 3.5mm audio jack on my Dell during fault-finding when I removed the proper driver & replaced it with a generic MS-provided one.


Denis

---

Welcome to ElevenForum.

It's really worth making time to browse through the ElevenForum Tutorial index - there's a shortcut to it at the top of every ElevenForum page [within the Tutorials dropdown list].
- At the foot of the ElevenForum Tutorial index is a shortcut to download it as a spreadsheet.
- I download a new copy each month.
- By downloading it as a spreadsheet I can benefit from Excel's excellent filtering capabilities when I search for topics of interest.
- ElevenForum tutorials are also listed at Tutorials and there's a shortcut to that at the top of every page.

You can search ElevenForum using the search box in the top-right corner of all ElevenForum webpages or using Advanced Search - ElevenForum
- You can also search ElevenForum threads in many general search engines, such as Google, by adding site:elevenforum.com after your search term. For example,
Taskbar setup site:elevenforum.com
- [This is what the search box in the top-right corner of ElevenForum webpages does automatically]

Years ago, I had a problem with a USB port and even with the latest driver installed, I still had to take it in to a shop and have them look at it.

It mostly can be a driver issue, but not always. Even though it may look normal on the outside, plugs and ports can get (internally) physically damaged.

Take it to a shop if the driver isn't an issue. And test the speakers on another device to make sure those are working properly.