Touchscreen, and Touchpad Not Functional as Taskbar Notifications Pop-UP Randomly


J M Woods

JUST ENOUGH SAVVY TO WRECK EVERYTHING
Local time
11:56 AM
Posts
2
Location
San Diego, CA
OS
Windows 11 Home
As soon as I sign into Windows either a "New Message" notification, or the calendar will appear rendering my touchpad, and touchscreen useless, and *esc*, *tab*, and *ctl+alt+del* the only keyboard functionalities. (see attached)

The problems also occur at times when I've noticed either grey circle like a touch indicator, or a 4-pointed star in the screen's lower right corner. (see attached)

This began happening 2 weeks ago while on Windows 10. A factory reset, and an upgrade to Windows 11 have both been fruitless.

All latest updates have been installed.

I'm not a noob, but I may as well be.

Any suggestions will be appreciated.
 
Windows Build/Version
11 Home, 10.0.22000

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My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Inspiron 3583
    CPU
    1.8 GHz core_i7
    Memory
    DDR4, 2666MHz
    Graphics Card(s)
    Intel UHD Graphics 620
    Screen Resolution
    1920 x 1080
    Hard Drives
    256GB SSD NVMe

glasskuter

Well-known member
Pro User
VIP
Local time
1:56 PM
Posts
2,520
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
Hello and welcome to the forum. I noticed no one had answered your post. Though I have no touch Windows devices, I thought I'd jump in.

Here is a troubleshooting article from Dell that you can start with. How to Troubleshoot Touch Screen or Touch Panel Issues | Dell US

Since you have already done a reset on 10 and then an upgrade to 11, I would be looking at the drivers listed in this article. The support page for this device lists a number of updated Windows 10 and 11 drivers, updated within the last several months. Go here Support for Inspiron 3583 | Drivers & Downloads | Dell Canada You can specify which OS you want drivers for. You can also click the button to let Dell find all the current drivers for you.

In my opinion you should have made sure everything was working correctly in Windows 10 before you attempted to upgrade to Windows 11 as you have no way of knowing what carried over into 11. You can try the suggestions in the article, but it may require a clean install to work out the issues.

I know it's not a lot of concrete help, but maybe it can lead you to a solution. Good Luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

Well-known member
Pro User
VIP
Local time
1:56 PM
Posts
2,520
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
I've thought about this a little more. There is another possibility. The screen digitizer could also be the culprit if it is flaky. If that be the case, the screen would have to be replaced to get touch capability back. Is your laptop still in warranty?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

J M Woods

JUST ENOUGH SAVVY TO WRECK EVERYTHING
Thread Starter
Local time
11:56 AM
Posts
2
Location
San Diego, CA
OS
Windows 11 Home
I've thought about this a little more. There is another possibility. The screen digitizer could also be the culprit if it is flaky. If that be the case, the screen would have to be replaced to get touch capability back. Is your laptop still in warranty?

Thank you for the reply. No. It's no longer under warranty. I'll read the article you linked now, and let you know how I fared
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Inspiron 3583
    CPU
    1.8 GHz core_i7
    Memory
    DDR4, 2666MHz
    Graphics Card(s)
    Intel UHD Graphics 620
    Screen Resolution
    1920 x 1080
    Hard Drives
    256GB SSD NVMe

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