TPM Error on AMD Gigabyte Aorus Elite B650, Windows 11

Why did I ever look at the event viewer? Built this new system based around an AMD Gigabyte aorus elite B650 and 7900X. Getting this error in the event viewer with event ID 15.

The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

TPM appears in the device manager but typing the command tpm.msc the console opens but with a message 'cannot load management console'

Obviously windows sees the TPM as how else would it allow windows 11 to install?

Tried all the tricks, clearing TPM in the bios, turning it off and on, setting it to fTPM and updated the bios to the latest version but no change!

Thanks in advance.

The clear-tpm command resets the TPM to its default state. The clear-tpm command removes the owner authorization value and any keys stored in the TPM.


To clear TPM status, launch the PowerShell as administrator and run the command clear-tpm.

OK, I then get this error message

clear-tpm : An internal error has occurred within the Trusted Platform Module support program. (Exception from
HRESULT: 0x80284001)
At line:1 char:1
+ clear-tpm
+ ~~~~~~~~~
+ CategoryInfo : NotSpecified: (Microsoft.Tpm.Commands.ClearTpmCommand:ClearTpmCommand) [Clear-Tpm], TpmW
miException
+ FullyQualifiedErrorId : TpmError,Microsoft.Tpm.Commands.ClearTpmCommand

I think this is because the TPM management console fails to load

From TPM management console, click Clear TPM from Action tab.

If you're using a discreet TPM module, that may be the problem.
There are a lot of fake TPM modules on the market.
Back when they first announced the requirements for Win 11, the market was flooded with them.

Just a thought.

I'm not using a discreet TPM module. There is no option to 'clear TPM' from the actions tab!

Also secure boot is enabled in the bios. Might have to reinstall windows as a last resort.

Jack_o_4 said:

I'm not using a discreet TPM module. There is no option to 'clear TPM' from the actions tab!

Also secure boot is enabled in the bios. Might have to reinstall windows as a last resort.

Click to expand...

Get the latest chipset driver... that will probably help... (the installer is fixed)


For OP's motherboard.




For others with AMD motherboards...

Ghot said:

Get the latest chipset driver... that will probably help... (the installer is fixed)

https://www.amd.com/en/support/chipsets/amd-socket-am5/b650

For OP's motherboard.




For others with AMD motherboards...

https://www.amd.com/en/support

Click to expand...

Will try and report back

Got the latest chipset drivers installed but still getting the TPM error.

The event viewer says 'For further help, please contact the computer manufacturer' so I've left a message with gigabyte support on the 17th March so lets see how long it takes for them to reply (no doubt they'll say contact Microsoft).

Oh me of little faith! I've got a reply from Gigabyte with reference to this Microsoft page. It refers to windows 10. I'm on 11.

Anyone understand what it means -

Hi,
You can use this to reset
Restart.

ThrashZone said:

Hi,
You can use this to reset
Restart.

Code:

:: Created by: Shawn Brink
:: Created on: August 15th 2016
:: Updated on: May 13th 2017
:: Tutorial: https://www.tenforums.com/tutorials/16588-clear-all-event-logs-event-viewer-windows.html


@echo off

FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
echo.
echo All Event Logs have been cleared!
goto theEnd

:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof

:noAdmin
echo Current user permissions to execute this .BAT file are inadequate.
echo This .BAT file must be run with administrative privileges.
echo Exit now, right click on this .BAT file, and select "Run as administrator".
pause >nul

:theEnd

Click to expand...

Already cleared the event log with this command

for /f "tokens=*" %1 in ('wevtutil.exe el') do wevtutil.exe cl "%1"

Gigabyte points to a microsoft 10 site which say to make sure latest SSU and CU are installed (they are) else contact the manufacturer!

I'm on windows 11. Guess I'm going to reinstall windows after all. Maybe disable TPM.

Jack_o_4 said:

I'm not using a discreet TPM module. There is no option to 'clear TPM' from the actions tab!

Also secure boot is enabled in the bios. Might have to reinstall windows as a last resort.

Click to expand...

I believe that you can clear the TPM by resetting the motherboard's CMOS.

On the Gigabyte B650 Aorus Elite, it's done in the old-school way, with a jumper.

bobkn said:

I believe that you can clear the TPM by resetting the motherboard's CMOS.

On the Gigabyte B650 Aorus Elite, it's done in the old-school way, with a jumper.

Click to expand...

Done that. You name it, I've probably done it.

Jack_o_4 said:

Done that. You name it, I've probably done it.

Click to expand...

Oh, well.

Sorry. Forum suggestions are always at least somewhat random.

Lots of TPM issues on forums and all relating to AMD wouldn't you know!

Think I might have the answer, this -


I have one of these headers on my motherboard

Jack_o_4 said:

Lots of TPM issues on forums and all relating to AMD wouldn't you know!

Think I might have the answer, this -

https://www.scan.co.uk/products/gigabyte-gc-tpm-20-spi-trusted-platform-module-tpm

I have one of these headers on my motherboard

Click to expand...

I've had two recent AMD systems (X570 and TRX50). No fTPM issues with either.

Jack_o_4 said:

Done that. You name it, I've probably done it.

Click to expand...

Hi,
Maybe you should name all the stuff you've tried hehe

ThrashZone said:

Hi,
Maybe you should name all the stuff you've tried hehe

Click to expand...

Only thing left to do is reinstall windows, bah! I might try that dTPM module first.