Trouble Shutting Down Remote PC


J

jsg

Member
Local time
2:05 AM
Posts
6
OS
Windows 11 Pro
Hello,

I have a remote PC running Windows 11 Pro. I've used Windows Update to ensure I have latest updates.
When I try to shut down the computer remotely, it hangs for a while and sometimes tries to reconnect, other times it just hangs and, eventually shuts down, but I am not sure it's actually shutting down.

Are there any settings that can fix this? I've tried Microsoft Support but their AI gives me the wrong answer, there's no setting in the Group Policy Editor that AI says is there.
I've also tried unchecking on my local PC the setting to "reconnect if connection is lost", but that doesn't help either.

Thanks,
Jerry
 

My Computer My Computer

At a glance

Windows 11 Proi732GBIntel
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Geekom
CPU
i7
Memory
32GB
Graphics Card(s)
Intel
Sound Card
none
Monitor(s) Displays
none
Screen Resolution
none
Hard Drives
SSD, 1TB
Other Info
This is a remote computer, a mini-PC.
jsg said:
Hello,

I have a remote PC running Windows 11 Pro. I've used Windows Update to ensure I have latest updates.
When I try to shut down the computer remotely, it hangs for a while and sometimes tries to reconnect, other times it just hangs and, eventually shuts down, but I am not sure it's actually shutting down.
Click to expand...
Hi & welcome,
You are not mentioning how you try to shutdown the machine, is it from Remote Desktop or the command line on your system?

The command line is a sure way to get things done.

Code: 
Shutdown /m \\MachineName /f

Then to double check if the system is down, try to ping it using its IP address.

Code: 
ping MachineName -n 3
 

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System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
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    AMD/Realtek(R) Audio
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    Integrated Monitor (15.3"vis)
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    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
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    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
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    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
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    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
  • Like
Reactions: jsg
OAT said:
Hi & welcome,
You are not mentioning how you try to shutdown the machine, is it from Remote Desktop or the command line on your system?

The command line is a sure way to get things done.

Code: 
Shutdown /m \\MachineName /f

Then to double check if the system is down, try to ping it using its IP address.

Code: 
ping MachineName -n 3
Click to expand...

I recently replaced a slow remote PC at an observatory with a faster one. When I would shut down the old PC using the standard Windows shutdown button (no command line, etc.) it would immediately shut down (power icon-shutdown).

But with the new PC it either tries to reconnect or it hangs. It eventually seems to shut down but I'm not sure.

I've read that Windows 11 has a new bug affecting this very issue.

I've tried various things like using the command line, making a suggested change in the group policy editor and holding down the SHIFT key when shutting down. None of these things resolve the problem.
 

My Computer My Computer

At a glance

Windows 11 Proi732GBIntel
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Geekom
CPU
i7
Memory
32GB
Graphics Card(s)
Intel
Sound Card
none
Monitor(s) Displays
none
Screen Resolution
none
Hard Drives
SSD, 1TB
Other Info
This is a remote computer, a mini-PC.
I can shutdown any of my other three Win11 computers using RDC simply by using the Windows shutdown.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 26H2, Build 26300.9550Intel Core i5 14500, 14th Generation64GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 26H2, Build 26300.9550
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500, 14th Generation
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear & Acer 24" 1080p
    Screen Resolution
    5120x1440 & 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD secondary backup
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    MalwareBytes & Windows Defender Security

  • At a glance

    Win 11 Pro 25H2, Build 26300.9550Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26300.9550
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB NVMe Gen4 SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    Seagate 4TB Ironwolf, rotating HDD secondary backup
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)
gunrunnerjohn said:
I can shutdown any of my other three Win11 computers using RDC simply by using the Windows shutdown.
Click to expand...

Well, so could I with the computer I just replaced. But that's not the case now. This is a REMOTE computer, a bit more complex than shutting down a local machine.
 

My Computer My Computer

At a glance

Windows 11 Proi732GBIntel
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Geekom
CPU
i7
Memory
32GB
Graphics Card(s)
Intel
Sound Card
none
Monitor(s) Displays
none
Screen Resolution
none
Hard Drives
SSD, 1TB
Other Info
This is a remote computer, a mini-PC.
I have a remote mini PC used for a video controller, I have no problem controlling it using RDC, including the shutdown. My only problem is when I shut it down I have to go to it to turn it back on! :LOL:
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 26H2, Build 26300.9550Intel Core i5 14500, 14th Generation64GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 26H2, Build 26300.9550
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500, 14th Generation
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear & Acer 24" 1080p
    Screen Resolution
    5120x1440 & 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD secondary backup
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    MalwareBytes & Windows Defender Security

  • At a glance

    Win 11 Pro 25H2, Build 26300.9550Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26300.9550
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB NVMe Gen4 SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    Seagate 4TB Ironwolf, rotating HDD secondary backup
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)
jsg said:
gunrunnerjohn said:
I can shutdown any of my other three Win11 computers using RDC simply by using the Windows shutdown.
Click to expand...
.....This is a REMOTE computer, a bit more complex than shutting down a local machine.
Click to expand...
RDC is Remote Desktop Connection.

1758149391350.webp

....
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23-R9VY
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD (from April 2026: 250GB EVO 850)
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    UPDATE - 11 April 2026: due to lid hinges starting to break up this laptop has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

    I've now clean installed 25H2 and used Garlin's scripts to update Secure Boot to CA 2023 and revoke the PCA 2011 certificates. It's new role is to test secure boot issues.

    Info for 2021-2026:
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

  • At a glance

    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.
    Upgraded to 26H2 by Enablement Package.

    Also running Insider Experimental 263xx and 29xxx builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR was a 2-in-1 convertible Lenovo Yoga 11e (1st gen) type 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device. This has now been sold. It has been replaced by my System Eight.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, 1920x1080 touchscreen, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine. As its new home has an existing digital licence for Pro I've been able to upgrade the migrated OS from Home to Pro.
    29 Sept. 2026 Feature Update to 26H2 through Windows Update.

    My SYSTEM EIGHT is a 2-in-1 convertible Lenovo Yoga 11e (5th gen) type 20LN, Celeron N4120, 8GB RAM, 512GB NVMe ssd, a supported device for Windows 11. Currently running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds as native boot vhdx.
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