Trouble with Microsoft Link to Windows on Windows 11

I’m having trouble making Microsoft Link to Windows work properly after I switched to Windows 11.

There are 2 problems that need to be solved:

1. Outgoing calls work and I can hear recipient fine but they can’t hear me! I checked the microphone and it works perfectly in other applications - including Zoom. There doesn’t seem to be any way to test the mic within the app.

2. The app tells me I am off-line but messages, notifications and photos sync correctly.

Windows 11 22H2 22620.1848
Google Pixel 6 phone
Logitech C615 HD Webcam

This setup has worked previously for months using Windows 10

Thanks for any assistance provided.

On your phone, open Settings/Connected Devices/Link to Windows. Make sure it is Turned on/Enabled,. If Your computer is not listed, click Add Computer.
To test your camera, go Start/Apps/Camera. If the camera tests fine on your computer, you can test it in Zoom https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video

Spunk said:

On your phone, open Settings/Connected Devices/Link to Windows. Make sure it is Turned on/Enabled,. If Your computer is not listed, click Add Computer.
To test your camera, go Start/Apps/Camera. If the camera tests fine on your computer, you can test it in Zoom https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video

Click to expand...

.

Thanks for your reply. Let me clarify the problem:

My Pixel 6 is linked to Windows Phone Link
All features (messages , notifications, photos, Phone -calling only) work OK

The only feature that does not work is apparently the mic since no one can hear me when I call them through the app.

How do I fix the sending of my voice to the person I am calling?

With the Phone Link app, you can make and receive calls from your Android device on your PC. The Phone Link app needs to be connected to your Android device over Bluetooth to make and receive calls on your PC.

Click to expand...

Check Bluetooth on your phone to make sure your PC is Connected for calls

Thank you Spunk and MrEd for you suggestions. Unfortunately neither of them addressed the problem I am having.

My Link to Windows is fully installed and shows that the phone and PC are linked, bluetooth is on, WiFi is on, Verizon mobile network is on.
I can send and receive texts from the link and photos are immediately synced to the PC.

I can make calls to my contacts and hear the person answer. So far so good. The trouble arises when I try to respond to the person I just called. They cannot hear me! Apparently my mic is not working to send my voice or something else is blocking it. My mic (Logi C615 HDWebCam) tests fine, works with Zoom and Windows Speech recognition.

Please, if you can, give me some help with this particular audio problem.

Thanks

kgash said:

Thank you Spunk and MrEd for you suggestions. Unfortunately neither of them addressed the problem I am having.

My Link to Windows is fully installed and shows that the phone and PC are linked, bluetooth is on, WiFi is on, Verizon mobile network is on.
I can send and receive texts from the link and photos are immediately synced to the PC.

I can make calls to my contacts and hear the person answer. So far so good. The trouble arises when I try to respond to the person I just called. They cannot hear me! Apparently my mic is not working to send my voice or something else is blocking it. My mic (Logi C615 HDWebCam) tests fine, works with Zoom and Windows Speech recognition.

Please, if you can, give me some help with this particular audio problem.

Thanks

Click to expand...

Now that you mention Logi C615 HDWebCam you really peaked my interest. Since I happen to have one I decided to try it. The only Windows 11 computer I have is my laptop. Since it has built-in microphone and webcam that complicated matters. After I hooked up the C615 webcam I made sure its microphone was selected in the Windows settings. To test this I called my home phone. To my surprise the C615 microphone did not work. I then tried a Logi C920 HDWebCam and a Samsung USB-C headset. The microphones did not work with these either. Now it's head scratching time.

I did some searching online and came across this thread When using the "Your phone" app mic issue. It didn't give me the exact answer I needed but lead me in the right direction. After I went through the following steps I could use the Logi C615 HDWebCam microphone when making phone calls with Phone Link.

1. Open the Control Panel. Select Hardware and Sound.



2. Select Manage audio devices



3. Select Recording tab



4a. Scroll down and select Microphone Logi C615 HD WebCam
4b. Select Configure



5. Select Advanced speech options



6. Select Advanced button



7a. Select Use this audio input device option
7b. Select OK button

Thank you MrEd for your very detailed instructions.
After following them I tested the mic again by calling my landline. I actually could hear a response on my home phone but the volume was extremely low and I saw no way to increase it. Your careful analyses has identified the source of the problem.

I guess I am going to replace the Logi C615 which has been around for over 10 years.
I am looking at the Logitech Brio 301 which just came out this year.

Do you have any comments or suggestions for a reasonably priced Windows 11 webcam.

Thanks again

kgash said:

Thank you MrEd for your very detailed instructions.
After following them I tested the mic again by calling my landline. I actually could hear a response on my home phone but the volume was extremely low and I saw no way to increase it. Your careful analyses has identified the source of the problem.

I guess I am going to replace the Logi C615 which has been around for over 10 years.
I am looking at the Logitech Brio 301 which just came out this year.

Do you have any comments or suggestions for a reasonably priced Windows 11 webcam.

Thanks again

Click to expand...

Have you checked the microphone settings? The amplification may be set too low. I had to set mine to almost 100%.

I normally don't use Phone Link to answer phone calls but have done a few times. The audio breaks up my end. If the call is important enough I ask the caller if I need to retrieve my phone if they can't hear me well enough. If it is a spam call I don't worry about the audio quality.

My Logitech C615 still works but the video doesn't look as sharp as I would like. I am now using a Logitech C920S which has much better video. I don't know anything about the Logitech Brio or know anyone that has one. You might look for some reviews or comparison to help you decide what you need. Or is that want? You will have to decide that part.