Trouble with Microsoft Link to Windows on Windows 11


kgash

Member
Local time
10:17 PM
Posts
17
OS
WINDOWS 11 22H2
I’m having trouble making Microsoft Link to Windows work properly after I switched to Windows 11.

There are 2 problems that need to be solved:

1. Outgoing calls work and I can hear recipient fine but they can’t hear me! I checked the microphone and it works perfectly in other applications - including Zoom. There doesn’t seem to be any way to test the mic within the app.

2. The app tells me I am off-line but messages, notifications and photos sync correctly.

Windows 11 22H2 22620.1848
Google Pixel 6 phone
Logitech C615 HD Webcam

This setup has worked previously for months using Windows 10

Thanks for any assistance provided.
 

Attachments

  • PhoneLink.jpg
    PhoneLink.jpg
    14.8 KB · Views: 1

My Computer

System One

  • OS
    WINDOWS 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 3600 6-Core Processor
    Motherboard
    ASRock B450 Pro4 (AM4)
    Memory
    16 GB
    Graphics Card(s)
    AMD Radeon RX 5700
    Sound Card
    Sound Blaster Z SE

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security

My Computer

System One

  • OS
    WINDOWS 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 3600 6-Core Processor
    Motherboard
    ASRock B450 Pro4 (AM4)
    Memory
    16 GB
    Graphics Card(s)
    AMD Radeon RX 5700
    Sound Card
    Sound Blaster Z SE
Thanks for your reply. Let me clarify the problem:

My Pixel 6 is linked to Windows Phone Link
All features (messages , notifications, photos, Phone -calling only) work OK

The only feature that does not work is apparently the mic since no one can hear me when I call them through the app.

How do I fix the sending of my voice to the person I am calling?
 

Attachments

  • Screenshot_20230617-155714.png
    Screenshot_20230617-155714.png
    41.5 KB · Views: 1

My Computer

System One

  • OS
    WINDOWS 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 3600 6-Core Processor
    Motherboard
    ASRock B450 Pro4 (AM4)
    Memory
    16 GB
    Graphics Card(s)
    AMD Radeon RX 5700
    Sound Card
    Sound Blaster Z SE
With the Phone Link app, you can make and receive calls from your Android device on your PC. The Phone Link app needs to be connected to your Android device over Bluetooth to make and receive calls on your PC.
Check Bluetooth on your phone to make sure your PC is Connected for calls

Link to Windows.jpg
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
Thank you Spunk and MrEd for you suggestions. Unfortunately neither of them addressed the problem I am having.

My Link to Windows is fully installed and shows that the phone and PC are linked, bluetooth is on, WiFi is on, Verizon mobile network is on.
I can send and receive texts from the link and photos are immediately synced to the PC.

I can make calls to my contacts and hear the person answer. So far so good. The trouble arises when I try to respond to the person I just called. They cannot hear me! Apparently my mic is not working to send my voice or something else is blocking it. My mic (Logi C615 HDWebCam) tests fine, works with Zoom and Windows Speech recognition.

Please, if you can, give me some help with this particular audio problem.

Thanks
 

My Computer

System One

  • OS
    WINDOWS 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 3600 6-Core Processor
    Motherboard
    ASRock B450 Pro4 (AM4)
    Memory
    16 GB
    Graphics Card(s)
    AMD Radeon RX 5700
    Sound Card
    Sound Blaster Z SE
Thank you Spunk and MrEd for you suggestions. Unfortunately neither of them addressed the problem I am having.

My Link to Windows is fully installed and shows that the phone and PC are linked, bluetooth is on, WiFi is on, Verizon mobile network is on.
I can send and receive texts from the link and photos are immediately synced to the PC.

I can make calls to my contacts and hear the person answer. So far so good. The trouble arises when I try to respond to the person I just called. They cannot hear me! Apparently my mic is not working to send my voice or something else is blocking it. My mic (Logi C615 HDWebCam) tests fine, works with Zoom and Windows Speech recognition.

Please, if you can, give me some help with this particular audio problem.

Thanks
Now that you mention Logi C615 HDWebCam you really peaked my interest. Since I happen to have one I decided to try it. The only Windows 11 computer I have is my laptop. Since it has built-in microphone and webcam that complicated matters. After I hooked up the C615 webcam I made sure its microphone was selected in the Windows settings. To test this I called my home phone. To my surprise the C615 microphone did not work. I then tried a Logi C920 HDWebCam and a Samsung USB-C headset. The microphones did not work with these either. Now it's head scratching time.

I did some searching online and came across this thread When using the "Your phone" app mic issue. It didn't give me the exact answer I needed but lead me in the right direction. After I went through the following steps I could use the Logi C615 HDWebCam microphone when making phone calls with Phone Link. :party:

1. Open the Control Panel. Select Hardware and Sound.

plm1-jpg.62761


2. Select Manage audio devices

plm2.jpg

3. Select Recording tab

plm3.jpg

4a. Scroll down and select Microphone Logi C615 HD WebCam
4b. Select Configure

plm4.jpg

5. Select Advanced speech options

plm5.jpg

6. Select Advanced button

plm6.jpg

7a. Select Use this audio input device option
7b. Select OK button

plm7.jpg
 

Attachments

  • plm6.jpg
    plm6.jpg
    73.9 KB · Views: 1
  • plm1.jpg
    plm1.jpg
    79.7 KB · Views: 3

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
Thank you MrEd for your very detailed instructions.
After following them I tested the mic again by calling my landline. I actually could hear a response on my home phone but the volume was extremely low and I saw no way to increase it. Your careful analyses has identified the source of the problem.

I guess I am going to replace the Logi C615 which has been around for over 10 years.
I am looking at the Logitech Brio 301 which just came out this year.

Do you have any comments or suggestions for a reasonably priced Windows 11 webcam.

Thanks again
 

My Computer

System One

  • OS
    WINDOWS 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 3600 6-Core Processor
    Motherboard
    ASRock B450 Pro4 (AM4)
    Memory
    16 GB
    Graphics Card(s)
    AMD Radeon RX 5700
    Sound Card
    Sound Blaster Z SE
Thank you MrEd for your very detailed instructions.
After following them I tested the mic again by calling my landline. I actually could hear a response on my home phone but the volume was extremely low and I saw no way to increase it. Your careful analyses has identified the source of the problem.

I guess I am going to replace the Logi C615 which has been around for over 10 years.
I am looking at the Logitech Brio 301 which just came out this year.

Do you have any comments or suggestions for a reasonably priced Windows 11 webcam.

Thanks again
Have you checked the microphone settings? The amplification may be set too low. I had to set mine to almost 100%.

I normally don't use Phone Link to answer phone calls but have done a few times. The audio breaks up my end. If the call is important enough I ask the caller if I need to retrieve my phone if they can't hear me well enough. If it is a spam call I don't worry about the audio quality.:devilish:

My Logitech C615 still works but the video doesn't look as sharp as I would like. I am now using a Logitech C920S which has much better video. I don't know anything about the Logitech Brio or know anyone that has one. You might look for some reviews or comparison to help you decide what you need. Or is that want? You will have to decide that part.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner

Latest Support Threads

Back
Top Bottom