Two "Other devices" in Hidden devices

I did a fresh Windows 11 installation 2 days ago for my Latitude 7440.

Completed windows updates and ran Dell Command Updates too.

Went well and the laptop works fine.

Noticed in Device Manager (show hidden devices) that there are 2 "other" devices with a ? mark.

a) Intel Tile Device

b) Unknown Device - hardware id says: USB4\VIRTUAL_POWER_PDO&VID_8086&PID_A73E&REV0001


Question - should I even be bothered by this?? perhaps a bit OCD ...

Been searching online for a solution but cant find one.

Is this an issue? If my device is missing drivers, can a kind soul let me know which specific drivers I need for these 2 devices?

Any help is much appreciated!

According to PCI lookup hardware id says: USB4\VIRTUAL_POWER_PDO&VID_8086&PID_A73E&REV0001 is Intel Raptor Lake-P Thunderbolt 4 NHI #0

Tile technology is built into select devices with an Intel WLAN module. I found its also associated with bluetooth. I suggest you go to Intel. Use its Driver Support Assist tool and let it update your drivers. Go here, click on SUPPORT,under DRIVERS & DOWNLOADS, select Auto Update your Drivers.
Intel | Data Center Solutions, IoT, and PC Innovation

Appreciate your help Glasskuter!

I have windows updates, dell command updates and now intel all running - would there be any conflicts?

Really trying to avoid additional apps & downloads - hence the fresh install which got rid of 300,000 files (mainly Dell).
Would there be any issue leaving the 2 "Other" Devices in Hidden devices alone? Any advice?

Latitude 7440 said:

Would there be any issue leaving the 2 "Other" Devices in Hidden devices alone? Any advice?

Click to expand...

No. Hidden devices are devices Windows has detected at some point but are currently not in use. If everything is working great and no device is marked by a yellow triangle, you're good to go. Don't try to fix things that aren't broken.

That PID is a Dell specific thunderbolt controller.

If you uninstalled a lot of Dell support software, there is a possibility that it also removed some drivers for you.

...oh wait...you did a fresh install..

Go to Dell support page and under Windows 10 drivers look for the latest Thunderbolt Driver. This driver can not be found under Windows 11.

Driver_TBB09_WIN_1.41.1372.0_A17.EXE

IMO you do NOT want to let windows update update your drivers. It can get you in a word of hurt. You should either manually update your drivers yourself or use Dell Command Update which you can download from Dell support site,. That is its purpose. You can stop it from running in the background by going to Task Manager>Startup Apps>find Dell Command Update in the list. Right click on it and select disable. I manually run Dell Command Update about once a month.
Here's how to disable include drivers with WU. If you have Pro, use the group policy method. If you have Home, use the regedit method.

SlicEnDicE said:

...oh wait...you did a fresh install..

Go to Dell support page and under Windows 10 drivers look for the latest Thunderbolt Driver. This driver can not be found under Windows 11.

Driver_TBB09_WIN_1.41.1372.0_A17.EXE

Click to expand...

Many thanks!

Found that driver and attempted to install it.

Said ... Your system does not require this driver and installation failed ...

Any suggestions?

Latitude 7440 said:

Said ... Your system does not require this driver and installation failed ...

Click to expand...

Interesting....

Can you find something visible(in use) related to ThunderBolt in DeviceManager? It is possible that during initial Windows setup the TB stuff got detected but after correct drivers installed the route/config changed a bit, and thus Windows thinks it is a different device that disappeared. That would explain the hidden status.

Latitude 7440 said:

I have windows updates, dell command updates and now intel all running - would there be any conflicts?

Click to expand...

Like I said earlier, I strongly suggest your disable including drivers with windows update and rely on Dell Command update to keep your drivers current.

Here's what I did. Rather than having DCU running all the time, I removed Dell Command Update from Startup. When I want to check for updates, I run the app. If there's an update to DCU app, the application will update itself when I manually check for drivers which I do every month or so. It is especially good at keeping my UEFI bios updated without any muss or fuss on my behalf. This is the app I rely on the most to keep my drivers updated.

Regarding Intel Driver Support Assist tool, the only time I recommend a user to use it is if they have a problem with their current OEM drivers or they have missing drivers. Any driver Intel updates eventually filters down to the OEMs so the user will get those drivers at some point using their OEM updating tool. IDSA is also good to use if a user has graphics or wireless problem using the OEM driver. It will offer a user Intel's very latest version of these drivers that may not yet be on the OEM servers.
So, if IDSA did not help you solve the problem, you can uninstall it. It's easy enough to reinstall if you ever need it.

Latitude 7440 said:

Found that driver and attempted to install it.

Said ... Your system does not require this driver and installation failed ...

Click to expand...

Here's the only thing I know to try. We're going to pinch on the Microsoft servers in this case. Create a system restore point or make an image first. Go here

Find this driver and download it. This driver is in .cab file format. I did find your thunderbolt PCI/Ven in the resources notes attached to this driver.

This driver is in .cab file. Use Option 2 in this tutorial to install it Install CAB file in Windows 10

@glasskuter I doubt this will make any difference. The "problematic" device is hidden for a reason. It does not exist anymore, at least not in the way it was initially detected by Windows.

Latitude 7440 said:

Found that driver and attempted to install it.

Said ... Your system does not require this driver and installation failed

Click to expand...

Go to Dell drivers & downloads, enter your Dell Service tag and then it will only offer you the correct drivers for the hardware that was included when you bought the computer.


Best of luck,
Denis

SlicEnDicE said:

The "problematic" device is hidden for a reason

Click to expand...

It's not hidden as in not-currently-connected.
Its presence in the Other devices section indicates that Windows cannot find a driver for it.
In the diagram the OP posted, it is displaying with the same intensity as the other items. Windows has detected the device but cannot do anything with it because it cannot find a driver for it.

In this [Windows 10] example, the Bluetooth device, the second OTA1 & the first Self are Hidden whilst the others are not.


Similarly, in this Windows 11 example, several disks & network adapters are 'hidden', not currently connected.



All the best,
Denis

I'd bet it's part of the chipset drivers.
That seems to be cause of mysterious Device Manager issues, quite a lot of the time.

And it never hurts to update the chipset drivers.


@Latitude 7440

You should probably do this. Intel folks should be able to help with this...

Try3 said:

It's not hidden as in not-currently-connected.
Its presence in the Other devices section indicates that Windows cannot find a driver for it.

Click to expand...

Oh, my fault, I missed the OP screenshot alltogether and got fixated about the "hidden device" and PID which never was hidden in the first place...

Ghot said:

I'd bet it's part of the chipset drivers.

Click to expand...

I think this is the case. I would not use the Intel Driver assistant though, and rather use the Dell drivers downloadable from their site. While the Intel directly provided drivers may work, they may also cause issues, because of some minor config difference. The OEM drivers are always the first ones you should try and only if they cause issues, should you look into grabbing drivers directly from the chip manufacturer.

SlicEnDicE said:

Oh, my fault, I missed the OP screenshot alltogether and got fixated about the "hidden device" and PID which never was hidden in the first place...

Click to expand...

See theses posts...


I know a certain individual here is going to argue me down that I'm wrong (we had this discussion before), but that's his opinion, and one easily disproved per posts and links.

If you read the links, you will see how you can possibly identify what those devices are. And BTW, I have the same "Other" in my Device Manager with question marks, and knowing what I know, all is good. You were right the first time... there's nothing broken.

Peace

Dru2 said:

And BTW, I have the same "Other" in my Device Manager with question marks, and knowing what I know, all is good. You were right the first time... there's nothing broken.

Click to expand...

...oh wait...you're probably right...I have to check something on my computers when I have time.

This looks very familiar...if I could just recall what I did also...charged my Sony headphones maybe...

SlicEnDicE said:

...oh wait...you're probably right...I have to check something on my computers when I have time.

This looks very familiar...if I could just recall what I did also...charged my Sony headphones maybe...

Click to expand...

I am right. In the first link, there's a video, that tells you about the entries, and how to verify them, and remove them. That said, nothing wrong with them being there. Also, if you remove them, and then reconnect the deices they're associated with, they'll reappear.

Now if a yellow exclamation mark as shown in post#25 of the first link, then you have an issue. The OP shows no such marks, so the entries are normal, and without issue.

BTW, there is zero need to disable any drivers as the OP doesn't have a driver issue. If one takes the time to read the verbiage, and watch the video things become extremely clear

Aah, yes, these devices. I know exactly what they all are (iPhone service drivers and my headphones service drivers etc..):


I also know exactly what this one is on my system with the yellow triangle. That would be my Smart Watch charger, and I am not bothered about it the least:


Everything makes sense now.