Unable to make Hibernate work

wimorrison · Mar 9, 2025

I have a Dell Latitude 7430 that generally runs well however I seem to have lost the ability to Hibernate in one of the recent updates and all it will do is Sleep. Checking the valable Sleep states provides this which suggest I *should* be able to set the lid switch to use the Hibernate state.

When I change the lid switch choice for plugged in or battery from Sleep to Hibernate it appears to accept the change, but when i go out and back in to the choices screen they have reverted back to all showing Sleep and the lid switch is not at Hibernate.

I have tried the suggestions in Brink tutorial (Enable or Disable Hibernate in Windows 11) but this doesnt work

Any suggestions - it is doing my head in and making my rucksack awfully warm because the laptop is never actually 'closing down'

Win 11 24h2 26100.3323

zbook · Mar 9, 2025

This is a trial and error step:

Turn of cpu-virtualization > report any impact on hibernation

Enable or Disable CPU Virtualization in UEFI BIOS Firmware Settings on Windows PC

This tutorial will show you how to enable or disable Intel ("Intel VT" or "VT-x") or AMD ("AMD-V") CPU virtualization in UEFI/BIOS on Windows 10 and Windows 11 PC. CPU virtualization is a hardware feature found in all current AMD and Intel CPUs that allows a single processor to act as if it was...

www.elevenforum.com

Troubleshoot hibernation on Windows virtual machines - Azure Virtual Machines

Learn how to troubleshoot hibernation on Windows VMs.

learn.microsoft.com

garlin · Mar 9, 2025

Power down to BIOS. Enter BIOS advanced settings, and check if "Block Sleep" is enabled.

wimorrison · Mar 9, 2025

@zbook - tried disabling virtualisation, absolutely no difference

@garlin - There is a setting that I 'think' enables S3 block sleep (unfortunately the description is in very strange English that appears full of double negatives). It certainly switches off S0, but doesn't enable S3 in powercfg /a. The net effect is that I still cannot switch on Hibernation in the power section, or choose it from the shutdown - though strangely the laptop seems to go into a form of hibernation when I close the lid now because it goes through a bios screen when I open the lid, however there is no hibernat.sys file, so probably not hibernating

zbook · Mar 9, 2025

Please run: get_powercfg_info > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

wimorrison · Mar 9, 2025

Here you go sir.

The file with ... Block Sleep(S3) Disabled.zip is the default BIOS and DELL settings. The other file is me trying the enabling of of Block Sleep (S3) enabled

zbook · Mar 9, 2025

Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

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dacrone · Mar 9, 2025

curious what happens if you run command prompt as admin and run:

Code:

powercfg -setdcvalueindex SCHEME_CURRENT 4f971e89-eebd-4455-a8de-9e59040e7347 5ca83367-6e45-459f-a27b-476b1d01c936 2

and then close your lid. does it hibernate?

wimorrison · Mar 9, 2025

I hope that this lot means something to you and also enables a resolution to be found :)

IAIN-(2025-03-10_00-36-14).zip

I am very grateful for your efforts

wimorrison · Mar 9, 2025

dacrone said:
curious what happens if you run command prompt as admin and run:

Code:

powercfg -setdcvalueindex SCHEME_CURRENT 4f971e89-eebd-4455-a8de-9e59040e7347 5ca83367-6e45-459f-a27b-476b1d01c936 2

and then close your lid. does it hibernate?

Bizarrely it is hibernating at the moment when I close the lid and yet I cannot set it in the power config in Windows!

If I disable Block Sleep (S3) in the BIOS then it will only sleep when I close the lid and it burns my back with the heat (plus battery is flat by the time I get to the meetings!

I am unable to run the code you show - seems that as the admin I don't have permissions!

dacrone · Mar 9, 2025

it says access denied?

wimorrison · Mar 9, 2025

dacrone said:
it says access denied?

not quite

dacrone · Mar 9, 2025

thats powershell. open command prompt as admin and run it

zbook · Mar 9, 2025

1) Please run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run through each step in this Dell hibernation troubleshooting link

Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer | Dell US

Code:

Event[15290]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-03-09T18:44:18.2970000Z
  Event ID: 507
  Task: N/A
  Level: Information
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Iain
  Description:
The system is exiting Modern Standby

Reason: Resume from Hibernate.

Code:

Event[14022]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-03-08T22:06:41.3810000Z
  Event ID: 42
  Task: N/A
  Level: Information 
  Opcode: Info  
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Iain
  Description: 
The system is entering sleep.

Sleep Reason: Hibernate from Sleep - Standby Battery Budget Exceeded

Code:

Event[10624]
  Log Name: System
  Source: TPM
  Date: 2025-03-05T13:03:34.9160000Z
  Event ID: 30
  Task: N/A
  Level: Warning
  Opcode: Info 
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
Reset and/or resume count do not match expected values after hibernate/resume.

Code:

Event[607]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:39.0650000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x5de2c8 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[608]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:47.0240000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0xce78 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[609]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:54.9830000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x6007f8 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[610]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:11:02.9410000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x600808 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[611]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:11:08.8970000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x0 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

wimorrison · Mar 10, 2025

dacrone said:
thats powershell. open command prompt as admin and run it

It is exactly the same

wimorrison · Mar 10, 2025

@zbook DISM seemed to get stuck at 62.3% for an awfully long time, but it eventually completed, though there does not seem to have been any change to the symptoms since we started this.

When using the default BIOS settings S0 is enabled and whilst powercfg shows that hibernation is available with S0 the laptop will not enter that state, although the file hiberfil.sys is present. Changing the BIOS to enable Block Sleep (S3) allows hibernation to happen when the lid is closed - but this is happening automatically and is not reflected in the power options in Setting which remains showing Sleep - even after HIbernate has been explicitly chosen.

I had been though the Dell link that you posted before I created this question, therefore I know that they are making no difference. The only thing that makes a difference is enabling block sleep in the BIOS.

zbook · Mar 10, 2025

Tuneup plus ran a long period but everything was good.
(It took 43 minutes and 58 seconds to complete the operations.)

These are trial and error steps:

See if creating a new user and power troubleshooter makes any difference:

Administrative command prompt:
net user test0310 /add
msdt.exe -id PowerDiagnostic

Turn fast startup on > turn hibernation off > reboot > turn hibernation on > test > turn fast startup off

System power states - Win32 apps

Learn about the multiple system power states that correspond to the Advanced Configuration and Power Interface (ACPI) specification.

learn.microsoft.com

wimorrison · Mar 10, 2025

I bit the bullet today and downloaded the iso from uudump and have just completed an in-place installation which has resolved the issues - the three states survive doing a lid close, power button and sleep button.

The power states are also now showing correctly.

What the corruption issue was I do not know, but it did take Windows 2½hrs to do the re-install!

Many thanks for all your efforts - I now need to run Macrium to get a good backup!

zbook · Mar 10, 2025

wimorrison said:
I bit the bullet today and downloaded the iso from uudump and have just completed an in-place installation which has resolved the issues - the three states survive doing a lid close, power button and sleep button.

View attachment 127909
The power states are also now showing correctly.

View attachment 127910

What the corruption issue was I do not know, but it did take Windows 2½hrs to do the re-install!

Many thanks for all your efforts - I now need to run Macrium to get a good backup!

That's great.

Unable to make Hibernate work

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