Unable to make Hibernate work


wimorrison

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Win11 26100.3323
I have a Dell Latitude 7430 that generally runs well however I seem to have lost the ability to Hibernate in one of the recent updates and all it will do is Sleep. Checking the valable Sleep states provides this which suggest I *should* be able to set the lid switch to use the Hibernate state.

1741524075627.webp

When I change the lid switch choice for plugged in or battery from Sleep to Hibernate it appears to accept the change, but when i go out and back in to the choices screen they have reverted back to all showing Sleep and the lid switch is not at Hibernate.

I have tried the suggestions in Brink tutorial (Enable or Disable Hibernate in Windows 11) but this doesnt work :(

Any suggestions - it is doing my head in and making my rucksack awfully warm because the laptop is never actually 'closing down'

Win 11 24h2 26100.3323
 

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
This is a trial and error step:


Turn of cpu-virtualization > report any impact on hibernation




 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Power down to BIOS. Enter BIOS advanced settings, and check if "Block Sleep" is enabled.
 

My Computer My Computer

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Windows 7
OS
Windows 7
@zbook - tried disabling virtualisation, absolutely no difference :(

@garlin - There is a setting that I 'think' enables S3 block sleep (unfortunately the description is in very strange English that appears full of double negatives). It certainly switches off S0, but doesn't enable S3 in powercfg /a. The net effect is that I still cannot switch on Hibernation in the power section, or choose it from the shutdown - though strangely the laptop seems to go into a form of hibernation when I close the lid now because it goes through a bios screen when I open the lid, however there is no hibernat.sys file, so probably not hibernating :(
 

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
Please run: get_powercfg_info > post a share link



 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Here you go sir.

The file with ... Block Sleep(S3) Disabled.zip is the default BIOS and DELL settings. The other file is me trying the enabling of of Block Sleep (S3) enabled
 

Attachments

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
Please run the V2 log collector > post a share link

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
curious what happens if you run command prompt as admin and run:

Code:
powercfg -setdcvalueindex SCHEME_CURRENT 4f971e89-eebd-4455-a8de-9e59040e7347 5ca83367-6e45-459f-a27b-476b1d01c936 2

and then close your lid. does it hibernate?
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
I hope that this lot means something to you and also enables a resolution to be found :)

IAIN-(2025-03-10_00-36-14).zip

I am very grateful for your efforts
 

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
curious what happens if you run command prompt as admin and run:

Code:
powercfg -setdcvalueindex SCHEME_CURRENT 4f971e89-eebd-4455-a8de-9e59040e7347 5ca83367-6e45-459f-a27b-476b1d01c936 2

and then close your lid. does it hibernate?

Bizarrely it is hibernating at the moment when I close the lid and yet I cannot set it in the power config in Windows!

If I disable Block Sleep (S3) in the BIOS then it will only sleep when I close the lid and it burns my back with the heat (plus battery is flat by the time I get to the meetings!

I am unable to run the code you show - seems that as the admin I don't have permissions!
 

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
it says access denied?
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
thats powershell. open command prompt as admin and run it
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
1) Please run Tuneup plus > post a share link





2) Run through each step in this Dell hibernation troubleshooting link





Code:
Event[15290]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-03-09T18:44:18.2970000Z
  Event ID: 507
  Task: N/A
  Level: Information
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Iain
  Description:
The system is exiting Modern Standby

Reason: Resume from Hibernate.


Code:
Event[14022]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-03-08T22:06:41.3810000Z
  Event ID: 42
  Task: N/A
  Level: Information 
  Opcode: Info  
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Iain
  Description: 
The system is entering sleep.

Sleep Reason: Hibernate from Sleep - Standby Battery Budget Exceeded


Code:
Event[10624]
  Log Name: System
  Source: TPM
  Date: 2025-03-05T13:03:34.9160000Z
  Event ID: 30
  Task: N/A
  Level: Warning
  Opcode: Info 
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
Reset and/or resume count do not match expected values after hibernate/resume.


Code:
Event[607]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:39.0650000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x5de2c8 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[608]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:47.0240000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0xce78 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[609]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:10:54.9830000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x6007f8 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[610]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:11:02.9410000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x600808 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.

Event[611]
  Log Name: System
  Source: disk
  Date: 2025-02-19T12:11:08.8970000Z
  Event ID: 154
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Iain
  Description:
The IO operation at logical block address 0x0 for Disk 1 (PDO name: \Device\0000006e) failed due to a hardware error.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
@zbook DISM seemed to get stuck at 62.3% for an awfully long time, but it eventually completed, though there does not seem to have been any change to the symptoms since we started this.

When using the default BIOS settings S0 is enabled and whilst powercfg shows that hibernation is available with S0 the laptop will not enter that state, although the file hiberfil.sys is present. Changing the BIOS to enable Block Sleep (S3) allows hibernation to happen when the lid is closed - but this is happening automatically and is not reflected in the power options in Setting which remains showing Sleep - even after HIbernate has been explicitly chosen.

I had been though the Dell link that you posted before I created this question, therefore I know that they are making no difference. The only thing that makes a difference is enabling block sleep in the BIOS.
 

Attachments

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
Tuneup plus ran a long period but everything was good.
(It took 43 minutes and 58 seconds to complete the operations.)



These are trial and error steps:

See if creating a new user and power troubleshooter makes any difference:

Administrative command prompt:
net user test0310 /add
msdt.exe -id PowerDiagnostic

Turn fast startup on > turn hibernation off > reboot > turn hibernation on > test > turn fast startup off

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I bit the bullet today and downloaded the iso from uudump and have just completed an in-place installation which has resolved the issues - the three states survive doing a lid close, power button and sleep button.

1741636536885.webp
The power states are also now showing correctly.

1741636640628.webp

What the corruption issue was I do not know, but it did take Windows 2½hrs to do the re-install!

Many thanks for all your efforts - I now need to run Macrium to get a good backup!
 

My Computer My Computer

At a glance

Win11 26100.332312th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz16Gb
OS
Win11 26100.3323
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7430
CPU
12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
Motherboard
Dell
Memory
16Gb
I bit the bullet today and downloaded the iso from uudump and have just completed an in-place installation which has resolved the issues - the three states survive doing a lid close, power button and sleep button.

View attachment 127909
The power states are also now showing correctly.

View attachment 127910

What the corruption issue was I do not know, but it did take Windows 2½hrs to do the re-install!

Many thanks for all your efforts - I now need to run Macrium to get a good backup!

That's great.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

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