Unable to open images copied over from phone to flashdrive.


N

noviceuser

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Windows 11
Hello.

I was helping my mother in law back up her images from her mobile to a USB flashdrive. The images was copied over but when we double click to open the image we are receiving the following message.

1769413950677.webp

Any support to try and resolve this would be amazing and appreciated as these are her holiday photos. The laptop is on Windows 11 and is all upto date, we have also reset and clicked repair photos in the settings for the photos application.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
please try right clicking the image and on that menu chose 'open with'
then click Edge browser and see if the image opens up in the browser

that is just to check to see if the image is uncorrupted.
best of luck Steve ..
 

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XxXxX said:
please try right clicking the image and on that menu chose 'open with'
then click Edge browser and see if the image opens up in the browser

that is just to check to see if the image is uncorrupted.
best of luck Steve ..
Click to expand...
Thanks Steve,

I have opened this in Edge browser but I'm getting a tiny square in the middle of the screen

1769415289823.webp

I there anyway this can be resolved or have I been defeted? :(
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
I assume you are trying to view it on a Windows 11 device? If so then try installing Irfanview Graphic Viewer and then 'Open with' Irfanview. It's free so won't cost anything to try it out. You can always uninstall it if it doesn't work.
You may have to install the Irfanview Plugins as well.

IrfanView - Official Homepage - One of the Most Popular Viewers Worldwide

IrfanView ... one of the most popular viewers worldwide.
www.irfanview.com www.irfanview.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
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    GMKtec K11
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    AMD Ryzen 9 8945HS
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    32GB DDR5 SO-DIMM
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    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
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    1TB SSD
wiganken said:
I assume you are trying to view it on a Windows 11 device? If so then try installing Irfanview Graphic Viewer and then 'Open with' Irfanview. It's free so won't cost anything to try it out. You can always uninstall it if it doesn't work.
You may have to install the Irfanview Plugins as well.

IrfanView - Official Homepage - One of the Most Popular Viewers Worldwide

IrfanView ... one of the most popular viewers worldwide.
www.irfanview.com www.irfanview.com
Click to expand...
Hello,

Thank you for your support.

I have tried this and when it opens its showing a pink square.

Its weird how very few are un affected.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
Is it possible that what you have copied are not the photos themselves but thumbnails that the phone only made for its own use?


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 25H2 Build 26200.8037
Try3 said:
Is it possible that what you have copied are not the photos themselves but thumbnails that the phone only made for its own use?


Denis
Click to expand...
Hi Dennis,

I didn't know this was a thing?

When it initially copied over to the flashdrive I could see the images as thumbnails but now nothing?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus

My Computer

System One

  • OS
    Windows 11 Home x64 Version 25H2 Build 26200.8037
Check this

apps.microsoft.com

HDR + WCG Image Viewer - Free download and install on Windows | Microsoft Store

View popular high dynamic range (HDR) image formats, including OpenEXR, Radiance (.HDR), DirectDraw Surface (.DDS), and JPEG XR (.JXR), in their full quality on a capable HDR10 display. Both Windows and Xbox HDR game bar screenshots (.JXR) are fully supported. For best quality, you need the...
apps.microsoft.com
 

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System One System Two

  • OS
    Windows 11 Enterprise 25H2 26200 7462
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    PC/Desktop
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    Custom Build
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    Intel XEON E5-2699 v3
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    ASUS X99-A
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    64GB Teamgroup UD4-3600
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    Integrated
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    ACER X34 Predator
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    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
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    GameMax Pro
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    Fractal Design
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    Corsair H110iGT + 6 140mm Fans
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    Corsair K4
    Mouse
    G-Skill G502
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    300MBs
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    ASUS RT-AC87U Router
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    25H2 26200.5074
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    ASUS X555LA
    Memory
    8GB
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    Chrome
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    OEM
Try3 said:
What is in the phone's DCIM folders?

I use MyPhoneExplorer to browse my phone's contents. I appreciate there are other methods.


Denis
Click to expand...
There are 2 albums left which are fine the rest for some reason have gone, I have checked the recycle bin and nothing there.

It's strange as it said copying not moving so I would assume they should have remained on the device.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
Hi, noviceuser, welcome.

If the images on the source are in a format like .heic or .hdr, you will need to convert it to .jpg before or during export.
You might need to change the settings in the phone.


What is the phone? Model and version?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
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    Corsair K95 / Logitech diNovo Edge Wireless
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    2000/500Mbps
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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8655
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    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
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    Optimized with Dolby Atmos®
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    QHD 2880 x 1800 OLED
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    M.2 512GB
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    Defender / Malwarebytes
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    …still on a horse.
Rollback_Jockey said:
Check this

apps.microsoft.com

HDR + WCG Image Viewer - Free download and install on Windows | Microsoft Store

View popular high dynamic range (HDR) image formats, including OpenEXR, Radiance (.HDR), DirectDraw Surface (.DDS), and JPEG XR (.JXR), in their full quality on a capable HDR10 display. Both Windows and Xbox HDR game bar screenshots (.JXR) are fully supported. For best quality, you need the...
apps.microsoft.com
Click to expand...
Thank you for your message

I have tried this and keep getting this message come up. I have tired multiple images.

1769417502273.webp
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
antspants said:
Hi, noviceuser, welcome.

If the images on the source are in a format like .heic or .hdr, you will need to convert it to .jpg before or during export.
You might need to change the settings in the phone.


What is the phone? Model and version?
Click to expand...
Thank you.

I will have to check this out when I'm next there to ensure everythings set up correctly.

It's a Samsung A16
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
I run into a similar problem. saved photos (*.jpg) from my phone then some of them couldn't open using Windows photo viewer. got error message.

Later, I tried Paint.exe. paint can open those photos Windows photo viewer couldn't.
 

My Computer

System One

  • OS
    Windows 7/11
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    PC/Desktop
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    HP/Lenovo/Asus
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    Intel i7-11800H
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    Lenovo Legion 5i Pro Gen 6
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    32GB DDR4 3200MHz
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    NVIDIA GeForce RTX 3070
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    LG 35WN65C-B
    Screen Resolution
    3440 x 1440
    Hard Drives
    1TB PCIe SSD
    Other Info
    Edition Windows 11 Pro
    Version 25H2
    Installed on ‎12/‎12/‎2025
    OS build 26200.7462
I've encountered a similar situation in the past.
I thought I was copying the files, but only the file names were copied. Therefore, I recommend checking the file sizes as well.
I used to use a USB cable for file transfers at past.
Now I use the FTP protocol when transferring files from my phone to my computer. This way, I can also track whether the copying process was successful.
 

My Computer

System One

  • OS
    Windows 11 25H2 Home Single Language (26200.8037)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO IdeaPad 5 15ITL05
    CPU
    Intel Core i3-1115G4
    Motherboard
    There is no such a God, I only know mother-Earth
    Memory
    8GB
    Graphics Card(s)
    on-board
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    on-board
    Monitor(s) Displays
    (s) is too ambitious for me
    Screen Resolution
    1920*1080
    Hard Drives
    256GB (SSD)
    PSU
    I was very young when I last saw a PSU
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    ...
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    My coldness is enough to cool the computer
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    A broken and very clean keyboard
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    Rat
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    Slowest internet connection in Europe
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    ChromePortable / FirefoxPortable / TorBrowser
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    I can simply say that I took the red pill and I am not happy with it.
Feuer said:
Now I use the FTP protocol when transferring files from my phone to my computer. This way, I can also track whether the copying process was successful.
Click to expand...

Perhaps they’d like to be instructed as to how? I have an iPhone so I can’t really advise.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I wonder if you also need this

1769419619286.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router
  • Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
siliconbeaver said:
I run into a similar problem. saved photos (*.jpg) from my phone then some of them couldn't open using Windows photo viewer. got error message.

Later, I tried Paint.exe. paint can open those photos Windows photo viewer couldn't.
Click to expand...
I will give this ago thank you
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
antspants said:
Perhaps they’d like to be instructed as to how? I have an iPhone so I can’t really advise.
Click to expand...
That would be great if someone could give instructions to how this is done. I also have an iphone so Samsung tech is a mystery LOL
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
antspants said:
Perhaps they’d like to be instructed as to how? I have an iPhone so I can’t really advise.
Click to expand...

I use Xiaomi File Manager on my android phone to open my phone's storage (you can open local storage or sdcard) as a FTP server, you have to allow full file access to app, I dont trust it so I only allow it when file transfering.
And you need a FTP client on your Computer, I use FileZilla. You have to define your host and port number on FileZilla. Then click Connect. That's it.
You can find maybe better alternatives beside Xiaomi File Manager if you search. I am lazy about it.
 

My Computer

System One

  • OS
    Windows 11 25H2 Home Single Language (26200.8037)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO IdeaPad 5 15ITL05
    CPU
    Intel Core i3-1115G4
    Motherboard
    There is no such a God, I only know mother-Earth
    Memory
    8GB
    Graphics Card(s)
    on-board
    Sound Card
    on-board
    Monitor(s) Displays
    (s) is too ambitious for me
    Screen Resolution
    1920*1080
    Hard Drives
    256GB (SSD)
    PSU
    I was very young when I last saw a PSU
    Case
    ...
    Cooling
    My coldness is enough to cool the computer
    Keyboard
    A broken and very clean keyboard
    Mouse
    Rat
    Internet Speed
    Slowest internet connection in Europe
    Browser
    ChromePortable / FirefoxPortable / TorBrowser
    Antivirus
    G-Virus
    Other Info
    I can simply say that I took the red pill and I am not happy with it.
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