I have solved this but just posting in case anyone else has the same issue.
I have a Surface Pro 6 that I wanted to sell so tried to reset the thing to default to remove all the apps and personal data.
Tried about a dozen times and kept getting the same result saying an error occurred and no change was done. I followed all the hints I could from the net which involved running programs to scan for problems in Windows 11 and they all came back clear.
I was trying to reset using the image on the Surface Pro. So connected to a good internet connection and tried reset from the cloud which could take up to 4TB. Same deal. Failed each time.
In the end I downloaded the latest Windows 11 iso image and put it on a USB stick. Then mounted the image and ran setup and re-installed from the setup. It asked if I wanted to keep my data and told it no. It went away to think for a while then asked the same question with the "no I dont want my data" selected. Finally after clicking okay it went and re-installed Windows 11 and defaulted it to a fresh install.
A lot of time wasted on what should be a simple job. It could have at least said why it failed.
I have a Surface Pro 6 that I wanted to sell so tried to reset the thing to default to remove all the apps and personal data.
Tried about a dozen times and kept getting the same result saying an error occurred and no change was done. I followed all the hints I could from the net which involved running programs to scan for problems in Windows 11 and they all came back clear.
I was trying to reset using the image on the Surface Pro. So connected to a good internet connection and tried reset from the cloud which could take up to 4TB. Same deal. Failed each time.
In the end I downloaded the latest Windows 11 iso image and put it on a USB stick. Then mounted the image and ran setup and re-installed from the setup. It asked if I wanted to keep my data and told it no. It went away to think for a while then asked the same question with the "no I dont want my data" selected. Finally after clicking okay it went and re-installed Windows 11 and defaulted it to a fresh install.
A lot of time wasted on what should be a simple job. It could have at least said why it failed.
My Computer
At a glance
Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
- OS
- Windows 11
- Computer type
- PC/Desktop
- Manufacturer/Model
- ASUS ROG MAXIMUS Z890
- CPU
- Intel Core Ultra 9 285K CPU
- Motherboard
- ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
- Memory
- G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
- Graphics Card(s)
- ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
- Sound Card
- N/A
- Monitor(s) Displays
- BENQ 36"
- Screen Resolution
- 3840x2160
- Hard Drives
- Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
- PSU
- ASUS ROG THOR 1200W Platinum III ATX 3.1
- Case
- ASUS ROG Strix Helios Gaming Case with Tempered Glass
- Cooling
- ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
- Keyboard
- G510S
- Mouse
- Dell Standard
- Internet Speed
- 1Gb
- Browser
- Google Chrome
- Antivirus
- None
