Solved Undone by Bitlocker


Catnip

Catnip

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I have an issue. The IT department where I work decided to install Bitlocker on my PC without telling me. I went ahead and did a BIOS upgrade. Guess what? Bitlocker locked me out. No big deal, except that IT didn't give me the key and someone screwed up and didn't record it anywhere.

I know I am screwed.

I had a thought. Can I boot from a Linux live disk and get at the drive that way? I just need some vital files off of it. The rest is just a Windows 11 installation that I have already reinstalled to a new drive.

I know of no other way. I heard that I could get the information from my Microsoft account, but guess what else IT didn't record? I can't find my user name and I can't find the notation where I at least wrote it down.

Like I said, I am profoundly screwed, and not in the way I like to be. I hope someone can help.
 
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Win 11 Pro 25H2

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Linux is not going to help. You need the recovery key.
 

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I can't help you but it sounds like your IT department needs to be taken out back behind the barn. My condolences.
 

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Depending upon how it was configured (if it was done correctly) it will be stored in Active Directory or in Azure. This assumes they used proper tooling (MBAM, MECM or Intune). Less common they stored in a network share. if they did indeed not back it up then you are SOL.

If you can downgrade the BIOS perhaps there's a chance.
 

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A competent IT staff would have warned you to temporarily suspend BitLocker, before attempting any BIOS updates.

BitLocker checks some of the BIOS markers to determine if you've "moved" the drive to a different PC. By suspending BitLocker, you could reboot even if the BIOS update changed those markers. This sounds like a tragedy.
 

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So IT takes responsibility for whether or not Bitlocker is on, but not if you should update your BIOS?

Sounds like someones Nephew got a job as Uncles IT dept.
 
Last edited:

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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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    I’m on a horse.

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    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
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    LENOVO Yoga 7 14IRL8 - Type 82YL
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    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
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    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
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    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
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  • Windows 11 Pro 25H2 Build 26200.9168 (Wifes)

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    Memory: 32GB LPD5X-7467

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    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
If a user where I work took it upon themselves to do this, we'd be like, "well, here's a replacement laptop," and we'd take the old one.

We had an instructor, years ago, who taught PC repair classes. He somehow had a recovery CD or DVD from the manufacturer and left it in the drive. Some time later, he rebooted his PC, it booted off the optical disc, and he wiped his drive and re-installed Windows. Good times were had by all, well except him.
 

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Windows 11 Enterprise 25H2
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Windows 11 Enterprise 25H2
Catnip said:
No big deal, except that IT didn't give me the key and someone screwed up and didn't record it anywhere.
Click to expand...
Your IT sucks. If it is managed by active directory or intune or entra there are a lot of ways to retrieve it.

Try holding down the power for 30 full seconds at the bitlocker screen and then turn it back on. See if it suddenly doesn't ask for the bitlocker key. I have seen this before when it asks and then it randomly decides it doesnt need to anymore.

garlin said:
A competent IT staff would have warned you to temporarily suspend BitLocker, before attempting any BIOS updates.

BitLocker checks some of the BIOS markers to determine if you've "moved" the drive to a different PC. By suspending BitLocker, you could reboot even if the BIOS update changed those markers. This sounds like a tragedy.
Click to expand...

Bios updates could be allowed by corporate IT and the local IT has no say in the matter. Ask me how I know. In any case, every known mainstream brand that I know of suspends bitlocker before updating the bios automatically so that this does not happen.
 

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    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
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    1.2gbps Fiber 😎

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    64 GB emmc
andrew129260 said:
In any case, every known mainstream brand that I know of suspends bitlocker before updating the bios automatically so that this does not happen.
Click to expand...
Yep but typically if it’s done through the OEM tools, like Dell Command | Update. If the user goes off half-cocked and does it incorrectly, not so much.
 

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Windows 11 Enterprise 25H2
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Windows 11 Enterprise 25H2
pseymour said:
Yep but typically if it’s done through the OEM tools, like Dell Command | Update. If the user goes off half-cocked and does it incorrectly, not so much.
Click to expand...
Gotcha, ours are done through windows update. And any oem ones I have tried so far, (dell and hp) suspend correctly so you can't screw it up. I never used dell command update though. Just either bios update from windows update or via support website manually
 

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Who does the computer belong to?
 

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    Acemagic LX15PRO
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    AMD Ryzen 7 5825U with Radeon Graphics
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    BIOS CT_BI_AMI_LX15PRO_AB8139_A-004
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    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
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    Windows 11 Pro 23H2 22631.2506
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    HP Mini 210-1090NR PC (bought in late 2009!)
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  • Acer Swift SF114-34 laptop
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    CPU Pentium Silver N6000
    RAM 4GB
    BIOS v1.17
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
I tried everything that people suggested in this thread with no success, however, IT found my key in a filing cabinet after I screamed bloody murder at them, so horribleness avoided. I have unlocked the drive and cloned it like I wanted to in the first place.

So all is well.

Thank you to all who replied with suggestions. I really appreciate the help.

Who does the computer belong to?
Click to expand...

It belongs to work, but the responsibility for its upkeep belongs to me for most things. If I had known they were putting Bitlocker on my PC, I would have prevented it. I keep a pretty good lockdown on my PC as far as IT goes, but I guess one of the junior guys decided to "improve" my PC. :confused:

He won't do that again. I am a nasty lady when I want to be.
 

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    Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
    OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    Not 4K like I thought. 35" wide though.
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes

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    Widows 11 ProRyzen 2700X32 GB DDR4XFX Radeon R9 280
    Operating System
    Widows 11 Pro
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    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 2700X
    Motherboard
    MSI X470 Gaming Plus Max
    Memory
    32 GB DDR4
    Graphics card(s)
    XFX Radeon R9 280
    Sound Card
    Onboard
    Monitor(s) Displays
    Two 27 inch Acer monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    One 1 TB NVME (Samsung)
    PSU
    Corsair 750 Watt
    Case
    HAF 912
    Cooling
    Wraith cooler and case fans
    Keyboard
    Logitech G710+
    Mouse
    Generic
    Internet Speed
    700 down, 650 up
    Browser
    Firefox, Chrome
    Antivirus
    Malware bytes
A company may have legitimate concerns about data privacy, which results in BitLocker as a standard policy.

But at a minimum, they should have sent you the standard "please make a BitLocker USB recovery drive, or print out the recovery key" instructions. That's the norm when IT follows a service model where they don't control a PC 100% of the time.
 

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Windows 7
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Windows 7
Catnip said:
It belongs to work, but the responsibility for its upkeep belongs to me for most things
Click to expand...

That's a mighty weird IT department that delegates the upkeep of work-owned computers to the users but just happens to implement Bitlocker without telling you. I work for a bank and our laptops are locked down tighter than a drum. Nothing happens to them that isn't initiated by desktop support.
 

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Windows 11 Professional 25H2Intel Core i9 11900K64GBNVIDIA GeForce GTX 1650
OS
Windows 11 Professional 25H2
Computer type
PC/Desktop
Manufacturer/Model
Digital Storm VELOX
CPU
Intel Core i9 11900K
Motherboard
ASUS PRIME Z590-P
Memory
64GB
Graphics Card(s)
NVIDIA GeForce GTX 1650
Sound Card
Realtek onboard
Monitor(s) Displays
Acer R221Q 21.5"
Screen Resolution
1920 x 1080
Hard Drives
2 x Samsung SSD 990 EVO Plus (1 TB)
2 x Seagate ST4000NE001 (4 TB)
PSU
None
Case
VELOX
Cooling
Cooler Master
Keyboard
Logitech
Mouse
Kensington trackball
Browser
Firefox, Chrome
Antivirus
Windows Defender, Malwarebytes

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System One System Two

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    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
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    Windows 11 Home
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    PC/Desktop
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    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    Realtek External 5w speaker bar.
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned C:/D: drives.
    2x 1TB USB HDD External Backup/Storage.
    all VeraCrypt encrypted.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    Dell WiFi UK extended
    Mouse
    Dell WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Vivaldi Browser/Email/Calendar
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software

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    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
OldMainframeGuy said:
That's a mighty weird IT department that delegates the upkeep of work-owned computers to the users but just happens to implement Bitlocker without telling you. I work for a bank and our laptops are locked down tighter than a drum. Nothing happens to them that isn't initiated by desktop support.
Click to expand...
I work for a mighty weird company. I finally had to put my foot down and prevent IT from touching my computer because the junior guys keep messing up my machine and the experienced guys won't touch it because that's a junior level job. I handle almost everything for it except networking and some hard to implement security. Occaisonally, I run into an issue. I come here first before I ask IT for anything. It's easier and i usually don't have to yell at anyone.
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
    OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    Not 4K like I thought. 35" wide though.
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes

  • At a glance

    Widows 11 ProRyzen 2700X32 GB DDR4XFX Radeon R9 280
    Operating System
    Widows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 2700X
    Motherboard
    MSI X470 Gaming Plus Max
    Memory
    32 GB DDR4
    Graphics card(s)
    XFX Radeon R9 280
    Sound Card
    Onboard
    Monitor(s) Displays
    Two 27 inch Acer monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    One 1 TB NVME (Samsung)
    PSU
    Corsair 750 Watt
    Case
    HAF 912
    Cooling
    Wraith cooler and case fans
    Keyboard
    Logitech G710+
    Mouse
    Generic
    Internet Speed
    700 down, 650 up
    Browser
    Firefox, Chrome
    Antivirus
    Malware bytes
It sure is a mystery why the experienced staff wouldn't work on your machine.
 

My Computer My Computer

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Windows 11 Enterprise 25H2
OS
Windows 11 Enterprise 25H2
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