Unmountable Boot vol., all drives inaccessible


lockedout78

New member
Local time
1:25 PM
Posts
5
OS
Windows 11
After a crash a few day ago, I rebooted to a cyclical BSOD, Unmountable boot volume. The 2tb ssd has 3 drives all of which are now inaccessible---more precisely, "volume does not contain a recognized file system." This excludes the three small system partitions, one FAT32, one NTFS, and MSR. They are all accessible. WinRE could not recover anything and the standard fixes fixed nothing. DiskGenius does recognize the file system of each, NTFS, and sees the data; every file I saved was without error.
It isn't clear to me why two non-boot drives, purely stored data (well, one is a 440gb partition completely empty except for whatever hidden files are put there). The only connection the three partitions have, and none of the system partitions have, is bitlocker. Could bitlocker be involved? Any suggestions would be appreciated.

I've had this computer (HP Envy 15 laptop) for less than 2 years. I can't determine right now the version of Win 11, but I'm caught up on the monthly updates, but maybe not as caught up on features updates.

Thanks
 

My Computer My Computer

At a glance

Windows 1111th gen Intel i7-11800H32gb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Envy 15
CPU
11th gen Intel i7-11800H
Memory
32gb
Hard Drives
NVNe Samsung MZVL22T0HBLB 2tb ssd
Try repairing Partition Table if the file system not recognized.

In this guide, i will describe how to fix damaged Partition Table or Master Boot Record (MBR) with a free and open source utility called TestDisk.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Thanks for the response, FreeBooter, but the partition table seems unaffected. I must correct an error in my initial post. I said that the affected partitions were the windows partition and two data partitions and that the system partition, MSR, and OEM partitions were fine. No. The OEM partition is also inaccessible and has the same "volume does not contain a recognized file system" error when I try to view its contents (except with DiskGenius, etc.)
Also, testdisk says the boot sector is bad (doesn't match the backup) on the C:, D:, and E: drives, but OK on the oem/recovery partition.
 
Last edited:

My Computer My Computer

At a glance

Windows 1111th gen Intel i7-11800H32gb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Envy 15
CPU
11th gen Intel i7-11800H
Memory
32gb
Hard Drives
NVNe Samsung MZVL22T0HBLB 2tb ssd
Can you post us Disk Management screenshot?

Also where do you get this not recognized file system error message, is it Windows giving you this error?
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Can you post us Disk Management screenshot?

Also where do you get this not recognized file system error message, is it Windows giving you this error?
Windows cannot load, of course, but with cmd, in Recovery or WinPE, I get the error by attempting to switch to those drives. In Win Explorer in PE, it simply says that I have to format the drive before I can use it.
 

My Computer My Computer

At a glance

Windows 1111th gen Intel i7-11800H32gb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Envy 15
CPU
11th gen Intel i7-11800H
Memory
32gb
Hard Drives
NVNe Samsung MZVL22T0HBLB 2tb ssd
Have you tried repairing the Partition Table with TestDisk or you are just making guesses?
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Are you using diskgenius boot media?

You can borrow my boot media which has diskgenius and a lot more
➡️ 23v7.iso

best to extract the iso to bootable usb because the programs run off the usb stick.
 

My Computers My Computers

  • At a glance

    Win7,Win11i7-97002x16gb 3600mhz
    OS
    Win7,Win11
    Computer type
    PC/Desktop
    CPU
    i7-9700
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x16gb 3600mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • At a glance

    win7,win11i5-84002x8gb 3200
    Operating System
    win7,win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200
    PSU
    xfx pro 450
Have you tried repairing the Partition Table with TestDisk or you are just making guesses?
I have no grounds to offer guesses. By no means is this my area of expertise. I'm reporting what the app found. I don't necessarily accept those reports, which is why I am an happy to take the advice and kind offers from you, and now Zbook and SIW2.
 

My Computer My Computer

At a glance

Windows 1111th gen Intel i7-11800H32gb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Envy 15
CPU
11th gen Intel i7-11800H
Memory
32gb
Hard Drives
NVNe Samsung MZVL22T0HBLB 2tb ssd
Overnight run the most up to date HP UEFI Hardware diagnostics.



Find a bootable flash drive with free space

Find a working Windows computer.


Download to the bootable flash drive: HP PC Hardware Diagnostics UEFI



Move the bootable flash drive with HP PC Hardware Diagnostics UEFI to the problematic computer.

Power on the problematic computer while repetitively clicking F9 > select the flash drive > select the HP PC Hardware Diagnostics UEFI > system > extensive > run overnight > take pictures > post images or share links displaying the tests performed with results.



 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Overnight run the most up to date HP UEFI Hardware diagnostics.



Find a bootable flash drive with free space

Find a working Windows computer.


Download to the bootable flash drive: HP PC Hardware Diagnostics UEFI



Move the bootable flash drive with HP PC Hardware Diagnostics UEFI to the problematic computer.

Power on the problematic computer while repetitively clicking F9 > select the flash drive > select the HP PC Hardware Diagnostics UEFI > system > extensive > run overnight > take pictures > post images or share links displaying the tests performed with results.




Thanks. The overnight part didn't happen. Within 15 seconds it gave me the hard drive/SSD HP Failure ID 927tht-b5lc7p-mfpx01-60ae03, which I can find nowhere online. If it really is a component failure, I think anyone here has a good idea what I'm about to say: Of course, the warranty expired 2 to 3 months ago.
 

My Computer My Computer

At a glance

Windows 1111th gen Intel i7-11800H32gb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Envy 15
CPU
11th gen Intel i7-11800H
Memory
32gb
Hard Drives
NVNe Samsung MZVL22T0HBLB 2tb ssd

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