USB disconnect sound and brief USB freezes whenever AVR switches on/off on Eaton UPS 5E 1600 G2 UPS


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8:37 PM
Posts
1
OS
Windows 11
Whenever there's a noticeable voltage fluctuation ( typically when my air conditioner starts, wakes from standby, or when several neighbors' AC units switch on ) the UPS makes its normal relay "click" as it enters or leaves AVR.

At the exact moment that relay clicks:
  • Windows plays the USB disconnect sound.
  • All USB devices briefly freeze for around a second. ( both plugged at the back or the front ).
  • Everything immediately starts working again afterward.

What I've tested​

I monitored USB events with NirSoft USBLogView.

If the UPS USB cable is connected to the PC:
  • USBLogView shows the UPS disconnecting and reconnecting when the relay clicks.
  • The USB freeze and Windows disconnect sound still happen.
If the UPS USB cable is NOT connected:
  • Windows still plays the USB disconnect sound.
  • USB devices still freeze for about a second.
  • USBLogView shows no USB devices disconnecting or reconnecting at all.
Now normally, a two second usb freeze here and there isn't the end of the world except i do simracing and you can imagine how not being able to drive for 2 seconds here makes it completely unplayable. so i need to find a solution for this asap.

Any ideas or troubleshooting suggestions would be greatly appreciated.
 
Windows Build/Version
25H2 26200.8655

My Computer My Computer

At a glance

Windows 11R7 7800X3D2 * AX5U6000C3016G-DCLARBKRTX 5070Ti
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
R7 7800X3D
Motherboard
PRO B650M-B (MS-7E28)
Memory
2 * AX5U6000C3016G-DCLARBK
Graphics Card(s)
RTX 5070Ti
Screen Resolution
2560x1080
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