Solved USB PORT ISSUE


Abdul

Abdul

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Windows 11
I have Dell latitude 7400 Laptop and it has two USB-A port
one port is working fine with all the devices
Another port has a issue that if i connect a keyboard/mouse is doesn't work
but flash drives are working fine but not USB 2.0
i tried driver updates nothing worked
kindly guide on this!
 
Windows Build/Version
WINDOWS 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7400
Gosh, sounds like the port itself may be having problems. Check the outputs from the known good working "other" port against those for the problem port using NirSoft's USBdeview. My guess is that it will show some differences that are not supposed to occur (according to the specs, both are USB 3.1 and should support mouse, keyboard, and USB 2.0/3.0/31).
HTH,
--Ed--
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
    Case
    Laptop
    Cooling
    Laptop
    Keyboard
    Integrated Lenovo ThinkPad keyboard
    Mouse
    touchscreen, touchpad
    Internet Speed
    GbE (Spectrum/Charter)
    Browser
    all of em
    Antivirus
    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC
Ed Tittel said:
Gosh, sounds like the port itself may be having problems. Check the outputs from the known good working "other" port against those for the problem port using NirSoft's USBdeview. My guess is that it will show some differences that are not supposed to occur (according to the specs, both are USB 3.1 and should support mouse, keyboard, and USB 2.0/3.0/31).
HTH,
--Ed--
Click to expand...
Thank you for your reply sir, but can you explain the process in simple terms
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working portScreenshot 2024-10-25 004157.jpg
Screenshot 2024-10-25 004003.jpg
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7400
Abdul said:
...but can you explain the process in simple terms
Click to expand...
The use of USBDeview (a small utility that lists all USB devices that currently connected to your computer) is clearly written on the linked page!

002577.jpg
You'll find the download link for that utility at the end of the page, please scroll down until you see:

002578.jpg
For modern Windows systems always use the x64 version (if available).
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.4751
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 130.0
    Antivirus
    F-secure via Internet provider
    Other Info
    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
Abdul said:
Thank you for your reply sir, but can you explain the process in simple terms
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working portView attachment 113896
View attachment 113892
Click to expand...

This is when i connect a "USB3.0" Flash drive on the port with Issue
it works fine with no issue

Screenshot 2024-10-25 010254.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7400
@Abdul
You changed your answer in #3 after my answer in #4.
This and all that follows was not present when I wrote the answer:
Abdul said:
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working port
Click to expand...

You should have written that in a new answer in stead of changing your original answer while adding all kinds of information.
Like it is now it looks like I wrote nonsense...:(
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.4751
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 130.0
    Antivirus
    F-secure via Internet provider
    Other Info
    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
Kees said:
@Abdul
You changed your answer in #3 after my answer in #4.
This and all that follows was not present when I wrote the answer:


You should have written that in a new answer in stead of changing your original answer while adding all kinds of information.
Like it is now it looks like I wrote nonsense...:(
Click to expand...
😐 I apologise kees, I'm new to it
do you have any idea about the issue I'm facing
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7400
install DriverStoreExplorer, its on GitHub, use Scan Old Drivers & Force Delete all the old drivers in your system.
You can as well, delete old USB devices using other ports with the help of apps suggested by others.

Unless your port is damaged physically in some way after many uses, it`s usually a conflicting driver or power management issue over Usb. As well, make sure to test devices causing issue on other systems.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    homegrown
    CPU
    i5-13400f
    Motherboard
    Asus Rog Strix B760-i Wifi 1666
    Memory
    2x 16Gb DDr5 T-Force Vulkan @ 6000Mhz CL32
    Graphics Card(s)
    Rx 6800XT PowerColor
    Sound Card
    DAC FiiO BTA30 Pro / Dolby
    Monitor(s) Displays
    27" Curvy AOC 144Hz
    Screen Resolution
    2k
    Hard Drives
    2x 2280 SSd (WD_Black & Team Group)
    PSU
    CoolerMaster V850 SFX Gold
    Case
    Streacom DA6 open-air "case"
    Cooling
    Noctua NH-C14S CPU / Noctua 140mm side
    Keyboard
    Logitech G915 tlk
    Mouse
    Logitech G703 / X Pro / Razer Mamba Wi / Razer DA v2 Pro
    Internet Speed
    1000Mbps
    Browser
    Fire the Fox
    Antivirus
    Bit the defender
    Other Info
    gutted & on lock-down Windows
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