Video / Audio Streaming Problems


Nomenclaturist

New member
Local time
9:07 PM
Posts
2
OS
Windows 11
Hi, all. I have recently upgraded to Windows 11 and found an annoying problem with streaming video. I have tested on Youtube, Amazon Prime, and Disney+ so far. The video and audio are initially fine, but anything lasting more than about 5 or 10 minutes eventually starts to stutter or freeze, or sometimes the video continues but the audio stops.

I don't think this is a hardware or driver problem, because I played long local video files on Windows Media Player with no problem. I don't think it is an internet connection problem, because I've played long streaming videos on other devices on the same network (including a computer that still has Windows 10) with no problem. I've tried different browsers and have the same problem streaming (Edge, Chrome, Firefox and Brave -- I understand Edge, Chrome and Brave all share the Chromium code but I thought Firefox was different, but it has the same problem).

I did try going into settings and changing the memory allocation for the browsers to "High", and this didn't make a noticeable difference. I have 16GB of RAM, a i7-1195G7, and a network with 300 Mbps download speed. Upload speed is only about 1 Mbps, but I don't think that can be the problem because the other devices aren't affected.

Has anyone else had this problem or discovered any solutions?
 
Windows Build/Version
Version 21H2 (Build 22000.438)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    GPD Pocket 3
    CPU
    11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 G
    Memory
    16 GB LPDDR 4x 3733
    Monitor(s) Displays
    Laptop 8" display plus 23" Viewsonic display attached via HDMI
    Screen Resolution
    Laptop display: 1900 x 1200; HDMI second screen: 1920 x 1080
    Hard Drives
    WD Red M.2 NVME 4TB
    Keyboard
    Microsoft Ergonomic
    Mouse
    Kensington Trackball
    Internet Speed
    300 Mbps download, 1Mbps upload
    Browser
    Edge, Chrome, Firefox, Brave

Scott

Active member
Member
Local time
3:07 PM
Posts
139
Location
Maui, HI
OS
Win 11 Pro 22000.675
I've had no problems streaming from the sites you mention plus a few more. You should fill out your computer specs so when more knowledgeable people chime in they'll know exactly what you're dealing with.
 

My Computer

System One

  • OS
    Win 11 Pro 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    ASUS Prime Z370-P II LGA1151
    Memory
    CORSAIR Vengeance LPX 8GB DDR4 3000 (x4)
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Creative Labs PCIe Sound Blaster X-Fi Titanium (dan_k drivers)
    Monitor(s) Displays
    ASUS TUF Gaming 27" WQHD
    Screen Resolution
    2560 x 1440 @144Hz
    Hard Drives
    SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe (x2)
    SAMSUNG 870 EVO Series 2.5" 2TB SATA III (x2)
    SAMSUNG 870 EVO Series 2.5" 250GB SATA III
    PSU
    CORSAIR HX Series HX750
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Corsair Hydro Series H60 AIO
    Keyboard
    Logitech MK 320
    Mouse
    Logitech MX 1000 Laser
    Internet Speed
    200Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    UEFI, Secure Boot, TPM 2.0
    MR 8 HE

Nomenclaturist

New member
Thread Starter
Local time
9:07 PM
Posts
2
OS
Windows 11
In case anyone is interested, the problem was apparently the old monitor I was attaching to the laptop via the HDMI port. When I replaced this with a new monitor, the problem went away. It's rather bizarre to me that this was the problem, since the streaming issue happened whether I was actually watching the video on the attached monitor or the laptop's built-in screen.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    GPD Pocket 3
    CPU
    11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 G
    Memory
    16 GB LPDDR 4x 3733
    Monitor(s) Displays
    Laptop 8" display plus 23" Viewsonic display attached via HDMI
    Screen Resolution
    Laptop display: 1900 x 1200; HDMI second screen: 1920 x 1080
    Hard Drives
    WD Red M.2 NVME 4TB
    Keyboard
    Microsoft Ergonomic
    Mouse
    Kensington Trackball
    Internet Speed
    300 Mbps download, 1Mbps upload
    Browser
    Edge, Chrome, Firefox, Brave

TheMystic

Well-known member
Power User
VIP
Local time
6:37 AM
Posts
696
OS
Windows 11
I don't think this is a hardware or driver problem, because I played long local video files on Windows Media Player with no problem. I don't think it is an internet connection problem, because I've played long streaming videos on other devices on the same network (including a computer that still has Windows 10) with no problem. I've tried different browsers and have the same problem streaming (Edge, Chrome, Firefox and Brave -- I understand Edge, Chrome and Brave all share the Chromium code but I thought Firefox was different, but it has the same problem).
All that pointed to a problem specific to that computer. Good that you figured it out.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
    Antivirus
    Windows Defender
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