Video card stops working if computer sits too long


Shadly

New member
Local time
12:21 PM
Posts
7
OS
Windows 11
I have a custom built computer with a RX 590 graphics card. I've had this issue with it for over 5 years now. Basically the video feed will stop and not come back. While this has had several variations over the years, the current iteration of this problem is as follows: computer starts and runs fine, eventually the screen will go dark for a second or two, it comes back on its own, then after like 5 minutes it drops and doesn't come back necessitating a restart.

What is insidious about this problem is that it only starts doing it after the computer goes unused for a while. I usually resolve it by taking the computer apart and changing something in it. Then it works again until it starts doing it again. Things that have fixed it include changing the processor, the power supply, RAM, etc. Most recently I decided to change almost everything (motherboard, ram, processor) and it worked for 10 months without issue. Then I stopped using the computer for 3 months, and, sure enough, as soon as I turned it on again, same issue.

Couple of things. I know it's the video card because I will play music on it and I can still hear it after the video drops. I've redone the thermal pads on the card within the last year (when I rebuilt the machine last). I've tried things like retorquing the mounting screws and changing the electrical connector. All screen saver and timeout settings are off. It has done this same thing in two separate buildings and its hooked up to a UPS.

I do plan on getting a new video card but I'd like to understand what is going on with this first so I don't wind up having the same problem with the new card. While I understand this card is going to die at some point, it makes me think there is some other issue here besides the card since I can do something unrelated and get another year or two out of it everytime. However, due to his many hardware iterations this problem has occurred, I doubt it is due to some other component (ie. PSU, CPU, motherboard, RAM).

Is there something functionaI I should check? The circuit in my house? Should I prop up the card? Some BS setting in Windows? Ground something? HDMI cable?

My specs:
Windows 11 (latest build, I can't check it right now)
Ryzen 7 9700x
32 gb ddr5 RAM
800 Watt PSU
RX590 (Red Dragon? or something)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
Check your temperatuires on the GPU. Radeon cards have a tendency to overheat as the fan never spins fast enough. I had this problem with my old RX580s. I had to set the fan curves manually or else the card would go dark on me requiring a reboot.

I complained to AMD, but I am not sure it was noticed. At least they haven't done anything as far as I can tell.
 

My Computer

System One

  • OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
@Shadly


It's probably a heat issue.

Make sure the vid card has no dust in it.
And look into MSI Afterburner to control the GPU fan speed(s).


 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26200.8457 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
I believe that CPU has integrated Radeon graphics. Seems to me you could isolate the issue down to the graphics card by seeing if the same issue happens when using iGPU.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457

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