Weird error: Disk not showing on task manager


profyler

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Guys,

Good Morning.
I have a problem that I couldn't solve or find anyone with the same error.

Every time I had an AgeOfEmpires 4 update, I noticed that instead of downloading the update, it downloaded the entire game! Every time!

I thought it was a problem with the Xbox app or the windows 11 microsoft store. But I don't think it's this problem.

I believe that the problem is because sometimes my computer does not show the C and D drives in the task manager. I don't know why but the computer works and accesses the drives normally! it just doesn't show up in the task manager. After 5 minutes it appears. I've never seen anything like it.

The problem is that as shown in the photo, while the drivers do not appear in the task manager, the Xbox store itself does not let me install the game ("Desconhecido disponiveis" means "unknown" on the xbox app on left) because it doesn show a drive to be installed and I believe that this is the problem of it not being able to update correctly.

I already reset the apps, scan for errors and reinstalled drivers but nothing helped. Before formatting the computer I was wondering if anyone else has any tips. My hands are tied.

thank you and sorry for my english and if I instered this thread in the wrong place, sorry about that too.
Karin
 
Windows Build/Version
21H2

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retiredat44

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your bios may need looked at
 

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profyler

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Scott

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Do they show up in Disk Management?
 

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Scott

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No settings there to HD/SSD. Its a low end asus mother board (h 310 plus gaming br)

Once in BIOS, pressing F7 will take you to advanced mode.
1654128198369.png
 

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profyler

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Do they show up in Disk Management?
I does , but like the task manager, it only show the hard drives after a while, wich is totally weird.
 

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profyler

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PenPusher

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What sata ports have you plugged your drives into?
 

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profyler

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What sata ports have you plugged your drives into?
Sata 1 and Sata 2

i don't remember if I had this problem on windows 10... I would say I didnt...
 

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PenPusher

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You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.
 

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Scott

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You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.

Only true if it's a SATA M.2 and the UEFI is set to SATA mode.
If it's a NVMe M.2 there should be no conflicts. In this case the UEFI would be set to PCIE mode.

I have two NVMe M.2 drives on my board and all 4 SATA ports being utilized, 3 for 2.5" SSD's and one for BD-RE drive. No conflicts.

All depends what type of M.2 it is and what the UEFI is set to.

1654630333117.png1654630359908.png
 

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profyler

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You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.
I've updated my spects. No M2. normal Sata drive.
 

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Scott

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I've updated my spects. No M2. normal Sata drive.
Cool. Have you tried using different SATA ports as PenPusher suggested?

EDIT: Your motherboard does support one M.2 drive. Would be a nice future upgrade.
 

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    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
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    ASUS Prime Z370-P II LGA1151
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profyler

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Cool. Have you tried using different SATA ports as PenPusher suggested?

EDIT: Your motherboard does support one M.2 drive. Would be a nice future upgrade.
I will try but I don't think this is the problem. Both sata are giving me this error, so I dont think its a port thing
 

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retiredat44

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you can use a converter for m2 to sata.. and probably other. I have some converted.. If this has already been discussed sorry...
 

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PenPusher

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Your spec's only have one hard drive? partitioned into two? Could you show us a picture of disk management arrangement.
The other thing you could try is to swap sata cables, just in case.
Screenshot 2022-06-09 110824.png
 

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glasskuter

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Since I bought this new PC I had a kinda, sorta, similar weird problem with any powered external usb drive. Though our hardware is not similar, hopefully the same principal of my problem may apply in your case. I’m posting this long drawn out explanation here so anyone else who has a similar problem might find their solution.

Here was my problem. My PC is on most of the time. I had no problem with powered or port powered external drives being recognized from a cold boot or resuming from sleep, but after a warm boot (restart) none I tried were recognized.

All I had to do for the drive to be recognized after a restart was open disk management. As soon as I did, the drive was recognized immediately. It was also recognized immediately if I opened any sort of partitioning program such as Minitool Partition Wizard or Aoemi Partition Assistant. Any of these forced Windows to scan for the drives as soon as they are opened.

I went through the entire gamut of changing ports, power adapter, using another drive, etc, etc. I tweaked my advanced power options.(but did not change my power plan) Windows 11 just didn’t see any external drive after a restart...ever. If I waited a while and did nothing, sometimes windows would eventually see the drive on its own. This same issue was not seen in my older Windows 10 PC.

I thought it was hardware but due to other problems, Dell changed the motherboard and ram and I added a bigger power supply, but this problem remained. IMO that narrowed it down to the bios ….I thought.

My solution – I changed my power Plan to high performance. It was a “duh” moment, and should have been one of the first things I tried.

So, try changing your power plan to see if it resolves your issue. But before you do, wait until the next time your disks don't show up. Open disk management to see if DM detects them. Please post back if this same scenario applies in your case. It will help the next person who seeks help with similar issues.
 

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    i9-10900
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    32 gb
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    Benq 27
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    256 m.2 2230-256+1 tb hdd
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    Dell Optiplex 9020
    CPU
    i7-4770
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    24 gb
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    2560x1440
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    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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profyler

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Since I bought this new PC I had a kinda, sorta, similar weird problem with any powered external usb drive. Though our hardware is not similar, hopefully the same principal of my problem may apply in your case. I’m posting this long drawn out explanation here so anyone else who has a similar problem might find their solution.

Here was my problem. My PC is on most of the time. I had no problem with powered or port powered external drives being recognized from a cold boot or resuming from sleep, but after a warm boot (restart) none I tried were recognized.

All I had to do for the drive to be recognized after a restart was open disk management. As soon as I did, the drive was recognized immediately. It was also recognized immediately if I opened any sort of partitioning program such as Minitool Partition Wizard or Aoemi Partition Assistant. Any of these forced Windows to scan for the drives as soon as they are opened.

I went through the entire gamut of changing ports, power adapter, using another drive, etc, etc. I tweaked my advanced power options.(but did not change my power plan) Windows 11 just didn’t see any external drive after a restart...ever. If I waited a while and did nothing, sometimes windows would eventually see the drive on its own. This same issue was not seen in my older Windows 10 PC.

I thought it was hardware but due to other problems, Dell changed the motherboard and ram and I added a bigger power supply, but this problem remained. IMO that narrowed it down to the bios ….I thought.

My solution – I changed my power Plan to high performance. It was a “duh” moment, and should have been one of the first things I tried.

So, try changing your power plan to see if it resolves your issue. But before you do, wait until the next time your disks don't show up. Open disk management to see if DM detects them. Please post back if this same scenario applies in your case. It will help the next person who seeks help with similar issues.
Thanks for that.
I will try this, since I'm out of options (although I don't think this will change my problem). I changed and remove every "energy savings" from bios. On windows 11 power usage is set to balanced.
I also removed the fast boot from windows power management so the drivers would load every time I start my PC, but that didn't help either.
As you can see of today, It does not show my Hard drives, and we are talking both my primary and second drive. It only shows up after like 4-5 minutes, witch is enough to crash some applications like Xbox store and MS Store...
 

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    Graphics Card(s)
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    Hard Drives
    SSD Kingston A400, 240GB, SATA

profyler

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Your spec's only have one hard drive? partitioned into two? Could you show us a picture of disk management arrangement.
The other thing you could try is to swap sata cables, just in case.
View attachment 31011
I have 2 drives. On SSD on SATA 1 and on HDD on sata 2.
Attached is my disk managment. The drives only showed up for this print screen after 5 minutes... before, it stood on "loading"...
 

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    Memory
    16GB
    Graphics Card(s)
    Gigabyte NVIDIA GeForce GTX 1660 OC 6G, GDDR5 - GV-N1660OC-6GD
    Hard Drives
    SSD Kingston A400, 240GB, SATA

PenPusher

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Have you tried Deleting/Uninstall the disks from device manager and letting Windows re detecting the drives? and Reboot.
I've had occasions where the disk is not showing properly, and doing this fixes the problem. I think the registry entry gets corrupted.

I see you have tried this but did you do both disks? and the IDE ATA/ATAPI controller drivers. Use standard MS ones on all devices.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 21H2
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    Manufacturer/Model
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    CPU
    Intel Alder lake i7 12700K
    Motherboard
    Asus z690 Gaming WiFi D4
    Memory
    32 Gb Corsair Vengeance LPX DDR4 3200 XMP
    Graphics Card(s)
    EVGA 1080 sc
    Sound Card
    Via Display port
    Monitor(s) Displays
    Dell S2417DG
    Screen Resolution
    2560 x 1440 @ 165Hz G-Sync mode
    Hard Drives
    WD Black SN850 1Tb NVME, Samsung 970 Evo 500Gb NVME, Samsung 870 Qvo 1Tb SSD,
    Seagate ST2000DM001 2Gb
    PSU
    Corsair TX650v2
    Case
    Phanteks Enthoo Pro M Tempered Glass
    Cooling
    Be Quiet Shadow Rock 3
    Keyboard
    Logitech G Pro
    Mouse
    Logitech G903, Lightspeed + Powerplay Mat
    Internet Speed
    40Mb
    Browser
    Firefox
    Antivirus
    MS Defender
    Other Info
    Logitech C930e webcam, Synology DS218 play 4Tb
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