Weird error: Disk not showing on task manager

profyler · May 31, 2022

Guys,

Good Morning.
I have a problem that I couldn't solve or find anyone with the same error.

Every time I had an AgeOfEmpires 4 update, I noticed that instead of downloading the update, it downloaded the entire game! Every time!

I thought it was a problem with the Xbox app or the windows 11 microsoft store. But I don't think it's this problem.

I believe that the problem is because sometimes my computer does not show the C and D drives in the task manager. I don't know why but the computer works and accesses the drives normally! it just doesn't show up in the task manager. After 5 minutes it appears. I've never seen anything like it.

The problem is that as shown in the photo, while the drivers do not appear in the task manager, the Xbox store itself does not let me install the game ("Desconhecido disponiveis" means "unknown" on the xbox app on left) because it doesn show a drive to be installed and I believe that this is the problem of it not being able to update correctly.

I already reset the apps, scan for errors and reinstalled drivers but nothing helped. Before formatting the computer I was wondering if anyone else has any tips. My hands are tied.

thank you and sorry for my english and if I instered this thread in the wrong place, sorry about that too.
Karin

retiredat44 · Jun 1, 2022

your bios may need looked at

profyler · Jun 1, 2022

retiredat44 said:
your bios may need looked at

No settings there to HD/SSD. Its a low end asus mother board (h 310 plus gaming br)

Scott · Jun 1, 2022

Do they show up in Disk Management?

Scott · Jun 1, 2022

profyler said:
No settings there to HD/SSD. Its a low end asus mother board (h 310 plus gaming br)

Once in BIOS, pressing F7 will take you to advanced mode.

profyler · Jun 2, 2022

Scott said:
Do they show up in Disk Management?

I does , but like the task manager, it only show the hard drives after a while, wich is totally weird.

profyler · Jun 2, 2022

Scott said:
Once in BIOS, pressing F7 will take you to advanced mode.
View attachment 30534

I know but its not that there's a lot of things to change regarding hard drive. i reset the bios to default now.

PenPusher · Jun 6, 2022

What sata ports have you plugged your drives into?

profyler · Jun 6, 2022

PenPusher said:
What sata ports have you plugged your drives into?

Sata 1 and Sata 2

i don't remember if I had this problem on windows 10... I would say I didnt...

PenPusher · Jun 7, 2022

You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.

Scott · Jun 7, 2022

PenPusher said:
You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.

Only true if it's a SATA M.2 and the UEFI is set to SATA mode.
If it's a NVMe M.2 there should be no conflicts. In this case the UEFI would be set to PCIE mode.

I have two NVMe M.2 drives on my board and all 4 SATA ports being utilized, 3 for 2.5" SSD's and one for BD-RE drive. No conflicts.

All depends what type of M.2 it is and what the UEFI is set to.

profyler · Jun 7, 2022

PenPusher said:
You have not filled in your system spec's in "My Computer" so we don't know the make of motherboard etc. Are you using a M.2 drive? If you are... try plugging your drives into Port's 1 and 3, as Sata 2 is used by M.2 drive.

I've updated my spects. No M2. normal Sata drive.

Scott · Jun 7, 2022

profyler said:
I've updated my spects. No M2. normal Sata drive.

Cool. Have you tried using different SATA ports as PenPusher suggested?

EDIT: Your motherboard does support one M.2 drive. Would be a nice future upgrade.

profyler · Jun 8, 2022

Scott said:
Cool. Have you tried using different SATA ports as PenPusher suggested?

EDIT: Your motherboard does support one M.2 drive. Would be a nice future upgrade.

I will try but I don't think this is the problem. Both sata are giving me this error, so I dont think its a port thing

retiredat44 · Jun 9, 2022

you can use a converter for m2 to sata.. and probably other. I have some converted.. If this has already been discussed sorry...

PenPusher · Jun 9, 2022

Your spec's only have one hard drive? partitioned into two? Could you show us a picture of disk management arrangement.
The other thing you could try is to swap sata cables, just in case.

glasskuter · Jun 9, 2022

Since I bought this new PC I had a kinda, sorta, similar weird problem with any powered external usb drive. Though our hardware is not similar, hopefully the same principal of my problem may apply in your case. I’m posting this long drawn out explanation here so anyone else who has a similar problem might find their solution.

Here was my problem. My PC is on most of the time. I had no problem with powered or port powered external drives being recognized from a cold boot or resuming from sleep, but after a warm boot (restart) none I tried were recognized.

All I had to do for the drive to be recognized after a restart was open disk management. As soon as I did, the drive was recognized immediately. It was also recognized immediately if I opened any sort of partitioning program such as Minitool Partition Wizard or Aoemi Partition Assistant. Any of these forced Windows to scan for the drives as soon as they are opened.

I went through the entire gamut of changing ports, power adapter, using another drive, etc, etc. I tweaked my advanced power options.(but did not change my power plan) Windows 11 just didn’t see any external drive after a restart...ever. If I waited a while and did nothing, sometimes windows would eventually see the drive on its own. This same issue was not seen in my older Windows 10 PC.

I thought it was hardware but due to other problems, Dell changed the motherboard and ram and I added a bigger power supply, but this problem remained. IMO that narrowed it down to the bios ….I thought.

My solution – I changed my power Plan to high performance. It was a “duh” moment, and should have been one of the first things I tried.

So, try changing your power plan to see if it resolves your issue. But before you do, wait until the next time your disks don't show up. Open disk management to see if DM detects them. Please post back if this same scenario applies in your case. It will help the next person who seeks help with similar issues.

profyler · Jun 9, 2022

glasskuter said:
Since I bought this new PC I had a kinda, sorta, similar weird problem with any powered external usb drive. Though our hardware is not similar, hopefully the same principal of my problem may apply in your case. I’m posting this long drawn out explanation here so anyone else who has a similar problem might find their solution.

Here was my problem. My PC is on most of the time. I had no problem with powered or port powered external drives being recognized from a cold boot or resuming from sleep, but after a warm boot (restart) none I tried were recognized.

All I had to do for the drive to be recognized after a restart was open disk management. As soon as I did, the drive was recognized immediately. It was also recognized immediately if I opened any sort of partitioning program such as Minitool Partition Wizard or Aoemi Partition Assistant. Any of these forced Windows to scan for the drives as soon as they are opened.

I went through the entire gamut of changing ports, power adapter, using another drive, etc, etc. I tweaked my advanced power options.(but did not change my power plan) Windows 11 just didn’t see any external drive after a restart...ever. If I waited a while and did nothing, sometimes windows would eventually see the drive on its own. This same issue was not seen in my older Windows 10 PC.

I thought it was hardware but due to other problems, Dell changed the motherboard and ram and I added a bigger power supply, but this problem remained. IMO that narrowed it down to the bios ….I thought.

My solution – I changed my power Plan to high performance. It was a “duh” moment, and should have been one of the first things I tried.

So, try changing your power plan to see if it resolves your issue. But before you do, wait until the next time your disks don't show up. Open disk management to see if DM detects them. Please post back if this same scenario applies in your case. It will help the next person who seeks help with similar issues.

Thanks for that.
I will try this, since I'm out of options (although I don't think this will change my problem). I changed and remove every "energy savings" from bios. On windows 11 power usage is set to balanced.
I also removed the fast boot from windows power management so the drivers would load every time I start my PC, but that didn't help either.
As you can see of today, It does not show my Hard drives, and we are talking both my primary and second drive. It only shows up after like 4-5 minutes, witch is enough to crash some applications like Xbox store and MS Store...

profyler · Jun 9, 2022

PenPusher said:
Your spec's only have one hard drive? partitioned into two? Could you show us a picture of disk management arrangement.
The other thing you could try is to swap sata cables, just in case.
View attachment 31011

I have 2 drives. On SSD on SATA 1 and on HDD on sata 2.
Attached is my disk managment. The drives only showed up for this print screen after 5 minutes... before, it stood on "loading"...

PenPusher · Jun 10, 2022

Have you tried Deleting/Uninstall the disks from device manager and letting Windows re detecting the drives? and Reboot.
I've had occasions where the disk is not showing properly, and doing this fixes the problem. I think the registry entry gets corrupted.

I see you have tried this but did you do both disks? and the IDE ATA/ATAPI controller drivers. Use standard MS ones on all devices.