Whatsapp Desktop won't launch


B

bentoe

Member
Local time
2:02 PM
Posts
2
OS
Windows 11
Hi,
I tried to install whatsapp desktop from ms store. It is installed with no error message. But when I try to launch it, it just stay at whatsapp logo.
here is what i have done:
1. I want to install from WhatsApp, but unfortunately now it is not possible to download the executable from there.
2. uninstall and reinstall whasapp -> stuck at whasapp logo
3. I even reinstall windows 11 22H2 -> still stuck at whatsapp logo
Does anyone have this problem?
Screenshot 2022-12-06 090226.png
 
Windows Build/Version
Windows 11 ver 22H2, build 22621.819

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell/ optiplex 9020
    CPU
    i5-4690
    Memory
    15.9 GB
    Graphics Card(s)
    GTX 1050 Ti
Something here might help you. And BTW, welcome to the forum.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940 XPS
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Falcon Northwest Talon
    CPU
    Intel 13900K Core I9 24 Core LGA 1700
    Motherboard
    Asus ROG Z970 Maximus Hero
    Memory
    32GB (2x16) Kingston Fury Beast 6000MHZ DDR5
    Graphics card(s)
    nVidia 4090 Founders Edition
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware 34” Curved OLED
    Screen Resolution
    4K
    Hard Drives
    SSD M.2 Kingston Renegade Fury 4 TB x 2; Western Digital Red Pro 8 TB SATA III
    PSU
    1000W ECGA Platinum Modular ATX
    Case
    Falcon NW Custom
    Cooling
    AIO Falcon NW 280mm Liquid Cooler
    Mouse
    Logitech G502
    Keyboard
    Logitech Pro Gamer
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
    Other Info
    Noise Blocker Fans
Hi, it's almost two weeks testing this, same problem.

I'm still figuring out what's going on but here are my findings:

First you need to install Windows 11 22H2, run updates and then update all apps into Microsoft Store library, with that WhatsApp desktop will work. I used to remove all Microsoft Store bloatware and then is where problems occur.

Removing everything I need (help, opinions, xbox, facebook, office stuff and more) makes WhatsApp desktop to stop working BUT when I reinstall Windows Mail app, WhatsApp comes back to life.

My theory is: WhatsApp is trying to access Windows contacts, unable to do the app refuses to start.

There is an included app called People which also do the same and Windows Mail contacts. I'll reinstall Windows 11 and de-bloat without touching this app. If I'm able to reproduce the solution again will update this post.

Cheers!
 

My Computer

System One

I assume that you have WhatsApp on your smartphone before you install it on your Windows computer. It uses WhatsApp Contacts from your phone's contacts. It doesn't try to access Windows contacts. If it is not installed on your phone then it wont launch on your computer.

When setting it up on your PC your phone needs to be close by so that you can authorise the connection to your phone's WhatsApp. You can see 'Linked devices' in your phone's WhatsApp settings.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
That''s nothing related to phone.

I've reinstalled dozens of times windows 22H2 and when People or Windows Mail are removed, WhatsApp refuses to start and show QR.

I'm still testing so I'm sorry to say but your comment is pointless to the problem we're facing.

PS: Happens only on fresh new 22H2 installs.
 

My Computer

System One

SOLVED: Dec 2022 solution

Confirmed:

WhatsApp for some reason doesn't show the QR if Windows Mail App isn't installed and get stuck in logo forever.
Dec 2022 solution: Re-Install windows mail app, reboot. Then WhatsApp will show the QR and you'll able to advance.
Only happens on fresh and de-bloated Win 11 22H2 installs.

So, about why WhatsApp behave like this? We haven't access to WhatsApp source code so we can't assure the source of problem. I'm just guessing WhatsApp is looking for something in Windows Mail, may be a shared library or may be something different (Meta looking for data maybe?).

I've tried to debug the app using VisualStudio 2022, but was impossible to me as debug symbols aren't present.

In any case that's how I've made ir, spent two weeks testing. So hope It helps.

Regards.
 

My Computer

System One

Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell/ optiplex 9020
    CPU
    i5-4690
    Memory
    15.9 GB
    Graphics Card(s)
    GTX 1050 Ti
I'm not sure how TPM can influence the problem. This weird behavior I've had were using an old Dell Precision T-1600 (2nd gen Xeon E5) and TPM 1.2. I've disabled enabled and cleared TPM dozens of times without any change and WhatsApp problem were the same. I've also have a MacBook Air with Win11 22h2 doesn't have TPM chip and WhatsApp works without any issue.

Worth to mention I'm patching the Win 11 image using the latest Rufus version, so no effort were needed changing the ISO image.
 

My Computer

System One

bentoe said:
Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
Click to expand...
yess working, thanks bro
 

My Computer

System One

  • OS
    win 10
bentoe said:
Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
Click to expand...
Works for me to!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Guys you're 100% right.

Didn't noted at some point I've disabled TPM on BIOS. I've enabled it and cleared it and problem went back.

I've a non compliant TPM 1.2 module. WhatsApp failed to start when switched to enable TPM, so cleared it using tpm.msc console, rebooted and had WhatsApp back.

I've also removed Microsoft mail and calendar.

What a weird problem, thank you!
 

My Computer

System One

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