Whatsapp Desktop won't launch


B

bentoe

Member
Local time
9:46 PM
Posts
2
OS
Windows 11
Hi,
I tried to install whatsapp desktop from ms store. It is installed with no error message. But when I try to launch it, it just stay at whatsapp logo.
here is what i have done:
1. I want to install from WhatsApp, but unfortunately now it is not possible to download the executable from there.
2. uninstall and reinstall whasapp -> stuck at whasapp logo
3. I even reinstall windows 11 22H2 -> still stuck at whatsapp logo
Does anyone have this problem?
Screenshot 2022-12-06 090226.png
 
Windows Build/Version
Windows 11 ver 22H2, build 22621.819

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell/ optiplex 9020
    CPU
    i5-4690
    Memory
    15.9 GB
    Graphics Card(s)
    GTX 1050 Ti
Something here might help you. And BTW, welcome to the forum.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940 XPS
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Falcon Northwest Talon
    CPU
    Intel 13900K Core I9 24 Core LGA 1700
    Motherboard
    Asus ROG Z970 Maximus Hero
    Memory
    32GB (2x16) Kingston Fury Beast 6000MHZ DDR5
    Graphics card(s)
    nVidia 4090 Founders Edition
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware 34” Curved OLED
    Screen Resolution
    4K
    Hard Drives
    SSD M.2 Kingston Renegade Fury 4 TB x 2; Western Digital Red Pro 8 TB SATA III
    PSU
    1000W ECGA Platinum Modular ATX
    Case
    Falcon NW Custom
    Cooling
    AIO Falcon NW 280mm Liquid Cooler
    Keyboard
    Logitech Pro Gamer
    Mouse
    Logitech G502
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
    Other Info
    Noise Blocker Fans
Hi, it's almost two weeks testing this, same problem.

I'm still figuring out what's going on but here are my findings:

First you need to install Windows 11 22H2, run updates and then update all apps into Microsoft Store library, with that WhatsApp desktop will work. I used to remove all Microsoft Store bloatware and then is where problems occur.

Removing everything I need (help, opinions, xbox, facebook, office stuff and more) makes WhatsApp desktop to stop working BUT when I reinstall Windows Mail app, WhatsApp comes back to life.

My theory is: WhatsApp is trying to access Windows contacts, unable to do the app refuses to start.

There is an included app called People which also do the same and Windows Mail contacts. I'll reinstall Windows 11 and de-bloat without touching this app. If I'm able to reproduce the solution again will update this post.

Cheers!
 

My Computer

System One

I assume that you have WhatsApp on your smartphone before you install it on your Windows computer. It uses WhatsApp Contacts from your phone's contacts. It doesn't try to access Windows contacts. If it is not installed on your phone then it wont launch on your computer.

When setting it up on your PC your phone needs to be close by so that you can authorise the connection to your phone's WhatsApp. You can see 'Linked devices' in your phone's WhatsApp settings.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec K11
    CPU
    AMD Ryzen 9 8945HS
    Memory
    32GB DDR5 SO-DIMM
    Graphics Card(s)
    Integrated AMD Radeon 780M (4.00 GHz)
    Monitor(s) Displays
    Benq 2250HM
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB PCIe 4.0 NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
    CPU
    Intel® Core™ Ultra 7 - 255H processor
    Memory
    16 GB LPDDR5 SDRAM
    Graphics card(s)
    Intel Arc 140T onboard graphics
    Screen Resolution
    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
    Hard Drives
    1TB SSD
That''s nothing related to phone.

I've reinstalled dozens of times windows 22H2 and when People or Windows Mail are removed, WhatsApp refuses to start and show QR.

I'm still testing so I'm sorry to say but your comment is pointless to the problem we're facing.

PS: Happens only on fresh new 22H2 installs.
 

My Computer

System One

SOLVED: Dec 2022 solution

Confirmed:

WhatsApp for some reason doesn't show the QR if Windows Mail App isn't installed and get stuck in logo forever.
Dec 2022 solution: Re-Install windows mail app, reboot. Then WhatsApp will show the QR and you'll able to advance.
Only happens on fresh and de-bloated Win 11 22H2 installs.

So, about why WhatsApp behave like this? We haven't access to WhatsApp source code so we can't assure the source of problem. I'm just guessing WhatsApp is looking for something in Windows Mail, may be a shared library or may be something different (Meta looking for data maybe?).

I've tried to debug the app using VisualStudio 2022, but was impossible to me as debug symbols aren't present.

In any case that's how I've made ir, spent two weeks testing. So hope It helps.

Regards.
 

My Computer

System One

Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell/ optiplex 9020
    CPU
    i5-4690
    Memory
    15.9 GB
    Graphics Card(s)
    GTX 1050 Ti
I'm not sure how TPM can influence the problem. This weird behavior I've had were using an old Dell Precision T-1600 (2nd gen Xeon E5) and TPM 1.2. I've disabled enabled and cleared TPM dozens of times without any change and WhatsApp problem were the same. I've also have a MacBook Air with Win11 22h2 doesn't have TPM chip and WhatsApp works without any issue.

Worth to mention I'm patching the Win 11 image using the latest Rufus version, so no effort were needed changing the ISO image.
 

My Computer

System One

bentoe said:
Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
Click to expand...
yess working, thanks bro
 

My Computer

System One

  • OS
    win 10
bentoe said:
Hello ivan,
I tried to clean install windows 11 22h2, update everything in windows update and in ms store, NOT debloat win11 apps and then install whatsapp. The result is still the same (stuck at whatsapp logo).
I give up and install windows 10 22h2, update everything and install whatsapp. And now whatsapp stuck too in windows 10. This is strange, because Whatsapp desktop used to work in Windows 10 before. Then I remember that I activate tpm in bios before I install W11 22h2.
So I tried to deactivate tpm in bios, and Whatsapp can launch properly (w10 22h2). To make sure that tpm is the problem, i activate tpm again in bios. the result is whatsapp still can launch properly (not stuck).
So I guess tpm should be deactivate at the first lauch of whatsapp, after that tpm can be activate again.
note: my pc is optiplex 9020
Click to expand...
Works for me to!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Guys you're 100% right.

Didn't noted at some point I've disabled TPM on BIOS. I've enabled it and cleared it and problem went back.

I've a non compliant TPM 1.2 module. WhatsApp failed to start when switched to enable TPM, so cleared it using tpm.msc console, rebooted and had WhatsApp back.

I've also removed Microsoft mail and calendar.

What a weird problem, thank you!
 

My Computer

System One

I have tried several times Uninstalling and Reinstalling WhatsApp Desktop Edition and could not fix problem. After searching on Google several time somewhere I found that WhatsApp does not work without installation of Media Pack.
The following procedure needs to be followed.

How to Fix WhatsApp Not Starting on Windows 10/11

If WhatsApp isn't starting on your Windows PC, follow these steps to fix the issue:

  1. Open Settings Press Windows + I to open the Settings window.
  2. Open Optional Features In the Settings search bar (at the top), type "Optional Features" and select it.
  3. Install Media Feature Pack Note: If you're using Windows 10/11 N edition, this pack is essential for media apps like WhatsApp.
    • Click on "Add a feature".
    • In the search box, type "Media Feature Pack".
    • Select "Media Feature Pack" from the list and click Install.
  5. Reinstall WhatsApp
    • Open the Microsoft Store.
    • Search for WhatsApp and reinstall it.
Restart Your PC After installation is complete, restart your computer to apply all changes.
 

My Computer

System One

  • OS
    Windows
    Computer type
    Laptop
    Manufacturer/Model
    Dell
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