When connected to W11 Laptop via Bluetooth, Samsung note 10+ cannot enable audio but enables Calls.


C

CalypsoArt

Well-known member
Member
Local time
7:51 PM
Posts
105
OS
Windows 11
So, when my Samsung note 10+ is connected via Bluetooth to my Win 11 laptop, I can enable calls, but not audio. When slide the Audio button on, it immediately slides back off. (see pic)This phone connects with all my other devices and plays audio on them. Only with this Windows machine does it fail. I've tried all the fixes I could find. FYI, I do have a MOTU M2 digital interface attached to this laptop. I use it for MIDI/Audio IN/OUT on the computer using Reaper DAW. Could the interface be the problem?


1765938172253.webp
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
CalypsoArt said:
... FYI, I do have a MOTU M2 digital interface attached to this laptop. I use it for MIDI/Audio IN/OUT on the computer using Reaper DAW. Could the interface be the problem?
Click to expand...

Only one way to find out... Disconnect the interface from your laptop.

Kind regards,

tecknot
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 build 26200.9168Intel i7 8750H @ 2.2 GHz16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC...Intel UHD Graphics 630 & NVIDIA Quadro P600
OS
Windows 11 Pro 25H2 build 26200.9168
Computer type
Laptop
Manufacturer/Model
Lenovo ThinkPad Workstation P72
CPU
Intel i7 8750H @ 2.2 GHz
Motherboard
Lenovo 01YU291
Memory
16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC) PCIe 3
Graphics Card(s)
Intel UHD Graphics 630 & NVIDIA Quadro P600
Sound Card
Realtek ALC3286 & Focusrite Saffire 24 Pro DSP
Monitor(s) Displays
17.3"
Screen Resolution
3840x2160
Hard Drives
1TB SSD Samsung 860 EVO SATA 3
1TB SSD Samsung 970 EVO M.2 NVMe PCIe 3 x 4
2TB SSD Samsung 990 PRO M.2 NVMe PCIe 3 x 4
PSU
230W
Cooling
fan
Keyboard
UltraNav
Mouse
Kensington wireless Orbit
Internet Speed
640Mbps
Browser
DuckDuckGo and Firefox
Antivirus
Defender
Other Info
CM246 Chipset
There's not enough bandwidth to have both BT audio for calls and music enabled at the same time. Windows is terrible at context switching between the two.

I've had similar issues, with random results. So I've given up on advanced BT audio on Widows altogether. Either I only use it for music listening through my headphones, or I only use it for audio calls, turning completely off the feature I don't use.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 25H2 26200.9168 / Linux Mint 22.3Ryzen 7 2700U Pro32GBiGPU Vega 10
    OS
    Win 11 Pro 25H2 26200.9168 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled

  • At a glance

    Win 11 Pro 25H2 26200.9267(RP)i7-7700k @4.8GHz32GB 2x16GB 2133MHz CL15EVGA GTX1080Ti FTW 11GB
    Operating System
    Win 11 Pro 25H2 26200.9267(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
  • Asus U46SV (laptop), i5-2410M, 8GB RAM, 500GB SSD, 750GB HDD, Windows 10. (used as a local Minecraft server and data dump)

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
SlicEnDicE said:
There's not enough bandwidth to have both BT audio for calls and music enabled at the same time. Windows is terrible at context switching between the two.

I've had similar issues, with random results. So I've given up on advanced BT audio on Widows altogether. Either I only use it for music listening through my headphones, or I only use it for audio calls, turning completely off the feature I don't use.
Click to expand...
Tried switching off "Calls" and switching on "Audio only." No go. Audio immediately switches its self off. Did it with the MOTU disconnected, still no good. I guess I'll have to abandon Windows as you did.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
CalypsoArt said:
Tried switching off "Calls" and switching on "Audio only." No go. Audio immediately switches its self off. Did it with the MOTU disconnected, still no good. I guess I'll have to abandon Windows as you did.
Click to expand...
Windows BT is tricky. Some drivers don't work properly, others are missing half the stack, making certain features unavailable. Also it makes a huge difference which WiFi/BT module one uses.

I used to have plenty of computers with Realtek modules (laptop) and had a lot of issues, then I swapped them out for Intel ones (10-20€ upgrade depending on module) and most issues went away.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 25H2 26200.9168 / Linux Mint 22.3Ryzen 7 2700U Pro32GBiGPU Vega 10
    OS
    Win 11 Pro 25H2 26200.9168 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled

  • At a glance

    Win 11 Pro 25H2 26200.9267(RP)i7-7700k @4.8GHz32GB 2x16GB 2133MHz CL15EVGA GTX1080Ti FTW 11GB
    Operating System
    Win 11 Pro 25H2 26200.9267(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
  • Asus U46SV (laptop), i5-2410M, 8GB RAM, 500GB SSD, 750GB HDD, Windows 10. (used as a local Minecraft server and data dump)
I have a Samsung S25 and an Intel AX211 wireless card in my laptop.

Same result with Bluetooth as #1 post, either instantly Audio goes to off and disconnected or shortly afterwards. Can't connect message.
Then you have to through the unpair/pair again...again...again. Even then that is almost impossible.
Add a device to connect then gets an infinite dots under title bar. Matching 4 digit code then fails to enable pairing then connection.

Troubleshooter runs until it ends up in an infinite twirly circle, and a reference to problem back to 24H2.
Bluetooth Avrcp Transport Driver is dated 24/11/2025.

In short it just does not work.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
You must log in or register to reply here.

Latest Support Threads

Latest Tutorials

Back
Top Bottom