When restarting desktop, both keyboard and mouse doesn't work


donb2022

donb2022

Well-known member
Member
Local time
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OS
Windows 11 Pro
The past month or so I've noticed that every time I restart my PC both the keyboard (connected by USB) and mouse (connected by USB-C ) doesn't work, making it impossible to login. I would have to restart my PC 2 or 3 times to get them to work, I connect both straight into my PC unit. Any idea why this is happening would be big help.
 

My Computer My Computer

At a glance

Windows 11 ProIntel(R) Core(TM) i9-10900KF CPU @ 3.70GHz64GB Dual Channel HyperX FURY DDR4 XMP at 320...Dual NVIDIA GeForce RTX 2080 T i 11GB GDDR6 e...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Alienware Aurora R11
CPU
Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz
Motherboard
Micro-ATX motherboard with an Intel Z490 chipset
Memory
64GB Dual Channel HyperX FURY DDR4 XMP at 3200MHz
Graphics Card(s)
Dual NVIDIA GeForce RTX 2080 T i 11GB GDDR6 each (NVIDIA NVLi nk SLI Enabled) (OC Ready)
Monitor(s) Displays
MSI Optix MAG301CR
Screen Resolution
2560 x 1080
Reinstall the keyboard & mouse drivers.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom Built
donb2022 said:
The past month or so I've noticed that every time I restart my PC both the keyboard (connected by USB) and mouse (connected by USB-C ) doesn't work, making it impossible to login. I would have to restart my PC 2 or 3 times to get them to work, I connect both straight into my PC unit. Any idea why this is happening would be big help.
Click to expand...

Something wrong during boot then?

Try turning OFF Fast Startup, test the Mouse and Keyboard at boot

Control Panel > Power Options > Choose what the power buttons do
Click Change settings that are currently unavailable
Untick “Turn on fast startup”
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
I had a similar issue with my keyboard last year, it was caused by Webroot Security Anywhere.
An updated version fixed the issue.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 8700G64 GBOnboard
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Generic
CPU
AMD Ryzen 8700G
Motherboard
Gigabyte B650 UD AC
Memory
64 GB
Graphics Card(s)
Onboard
Sound Card
Onboard
Monitor(s) Displays
Del U2723QE
Screen Resolution
3840 x 2160
Hard Drives
Corsiar MP600 1TB
PSU
Silverstone 750 GOLD
Case
Silverstone FARA 513
donb2022 said:
The past month or so I've noticed that every time I restart my PC both the keyboard (connected by USB) and mouse (connected by USB-C ) doesn't work, making it impossible to login. I would have to restart my PC 2 or 3 times to get them to work, I connect both straight into my PC unit. Any idea why this is happening would be big help.
Click to expand...
Have you checked for updated Drivers / Software for the Keyboard and Mouse?
If the previous suggestions in other replies don't work try a different keyboard and mouse preferably basic ones that don't require 3rd party drivers /software.
In my previous reply re Webroot I was only able to confirm the issue was Webroot and my Apple Keyboard, by using a spare Microsoft Keyboard with Webroot Installed and then uninstalling Webroot and reverting to Windows Defender with my Apple Keyboard which worked correctly.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 8700G64 GBOnboard
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Generic
CPU
AMD Ryzen 8700G
Motherboard
Gigabyte B650 UD AC
Memory
64 GB
Graphics Card(s)
Onboard
Sound Card
Onboard
Monitor(s) Displays
Del U2723QE
Screen Resolution
3840 x 2160
Hard Drives
Corsiar MP600 1TB
PSU
Silverstone 750 GOLD
Case
Silverstone FARA 513
antspants said:
Try turning OFF Fast Startup, test the Mouse and Keyboard at boot
Click to expand...

I'll second this one. But here is another possibility:

As weird as this may sound, a non-OEM display driver can cause this. So, let's say you have a Dell laptop. You should install ONLY a display driver from Dell and not a generic driver from AMD, Intel, or Nvidia. One some systems, the generic drivers from AMD, Nvidia, or Intel are fine, but especially on a laptop, these drivers are modified.

I'm up to three different machines now where I have to load the OEM drivers and not the generic drivers.

NOTE: I'm not sure about Nvidia or AMD, but with Intel drivers you can now often load the OEM driver first and then upgrade to a newer generic driver version and it will keep customizations. This may not always work, so some experimentation may be needed.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
antspants said:
Something wrong during boot then?

Try turning OFF Fast Startup, test the Mouse and Keyboard at boot

Control Panel > Power Options > Choose what the power buttons do
Click Change settings that are currently unavailable
Untick “Turn on fast startup”
Click to expand...
Thanks, Your suggestion solved my problem.
 

My Computer My Computer

At a glance

Windows 11 ProIntel(R) Core(TM) i9-10900KF CPU @ 3.70GHz64GB Dual Channel HyperX FURY DDR4 XMP at 320...Dual NVIDIA GeForce RTX 2080 T i 11GB GDDR6 e...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Alienware Aurora R11
CPU
Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz
Motherboard
Micro-ATX motherboard with an Intel Z490 chipset
Memory
64GB Dual Channel HyperX FURY DDR4 XMP at 3200MHz
Graphics Card(s)
Dual NVIDIA GeForce RTX 2080 T i 11GB GDDR6 each (NVIDIA NVLi nk SLI Enabled) (OC Ready)
Monitor(s) Displays
MSI Optix MAG301CR
Screen Resolution
2560 x 1080
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