Why Does My Computer Randomly Shut Off?

JAM83 · Mar 15, 2022

Ok so random times, 1-2 times a day, my computer will shut down. The computer won't turn off, but it won't restart either. I have to manually turn the PC off by holding down the power button, then turn it back on. My Motherboard is 5 years old, and my PSU is about 2 years old. I have 3 HDDs and an SSD connected, with an 1100w PSU. I don't know what the deal is. It's been doing it for a little over a year.

glasskuter · Mar 16, 2022

JMedlock83 said:
The computer won't turn off, but it won't restart either.

So it doesn't really shut down but is a bsod???(Remember, with 11 there are no more blue screens but black screens instead.) First, I would look in reliability monitor to see if some application is crashing. Then I would see if the Event Viewer might give some clues. If neither of those leads anywhere, I would post all the log file results as per the BSOD posting instructions

JAM83 · Mar 16, 2022

@glasskuter Here's the zip file of the BSOD Log files.

Nobody · Mar 16, 2022

glasskuter said:
So it doesn't really shut down but is a bsod???(Remember, with 11 there are no more blue screens but black screens instead.) First, I would look in reliability monitor to see if some application is crashing. Then I would see if the Event Viewer might give some clues. If neither of those leads anywhere, I would post all the log file results as per the BSOD posting instructions

Microsoft changed it back to blue in version 22000.346 :)

glasskuter · Mar 16, 2022

@zbook and @philc43 are good at interpreting these files. Now they have something to work with.

glasskuter · Mar 16, 2022

Nobody said:
Microsoft changed it back to blue in version 22000.346

I did not know that. Thanks for correcting me. I run when I see a screen of any color, be it blue, black, yellow, or purple.

JAM83 · Mar 16, 2022

glasskuter said:
I did not know that. Thanks for correcting me. I run when I see a screen of any color, be it blue, black, yellow, or purple.

I want a Pink Screen of Death. . lmao

zbook · Mar 16, 2022

The logs are consistent with malfunctioning hardware.

The challenge is to identify the malfunctioning hardware.

The logs reported both drive problems and WHEA.

The computer hardware components can be tested using software: Drive, CPU, GPU, RAM

There is no definitive test for the motherboard.

Many times malfunctioning hardware may not be identified by software stress testing.

If this happens then see if you can find components for swap testing.

Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

2) Download and install one of these temperature monitoring software:
Speccy: Download Speccy | Find your computer specs, free!
HW Monitor: HWMONITOR | Softwares | CPUID
SpeedFan: SpeedFan - Access temperature sensor in your computer

3) Run: (in sequence)

a) HD Tune: (free or trial version) (test all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

b) Sea Tools for Windows: (all drives)

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Long generic test

c) Chkdsk /b /v

Test all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

4) Prime95: (three or more hour test)
See instructions about when to abort testing.

Prime95 - Stress Test Your CPU

Stress test your CPU for stability issues with Prime95

www.tenforums.com

5) OCCT: (one hour test on each tab)

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power

6) Furmark: (one hour test)
See instructions on when to abort testing.

FurMark - GPU Stress Test

Stress test your GPU for stability issues with FurMark

www.tenforums.com

7) Memtest86: MemTest86 - Official Site of the x86 Memory Testing Tool
Post images for two tests of four passes each.
Memtest86 has a feature to create text reports.
Please post the text report with the images.

8) These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v C:
d) Memtest86

Code:

Event[2931]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:34.1610000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2932]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:41.1690000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2933]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:48.1780000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2934]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:55.1800000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2935]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:01:02.1750000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Code:

Event[2840]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2022-03-16T15:59:26.1490000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: NZXT-White
  Description:
Volume ?? (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

Code:

Event[1989]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[1990]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[633]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-10T19:38:49.8580000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

JAM83 · Mar 16, 2022

zbook said:
The logs are consistent with malfunctioning hardware.

The challenge is to identify the malfunctioning hardware.

The logs reported both drive problems and WHEA.

The computer hardware components can be tested using software: Drive, CPU, GPU, RAM

There is no definitive test for the motherboard.

Many times malfunctioning hardware may not be identified by software stress testing.

If this happens then see if you can find components for swap testing.

Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

2) Download and install one of these temperature monitoring software:
Speccy: Download Speccy | Find your computer specs, free!
HW Monitor: HWMONITOR | Softwares | CPUID
SpeedFan: SpeedFan - Access temperature sensor in your computer

3) Run: (in sequence)

a) HD Tune: (free or trial version) (test all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

b) Sea Tools for Windows: (all drives)

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Long generic test

c) Chkdsk /b /v

Test all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

4) Prime95: (three or more hour test)
See instructions about when to abort testing.

Prime95 - Stress Test Your CPU

Stress test your CPU for stability issues with Prime95

www.tenforums.com

5) OCCT: (one hour test on each tab)

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power

6) Furmark: (one hour test)
See instructions on when to abort testing.

FurMark - GPU Stress Test

Stress test your GPU for stability issues with FurMark

www.tenforums.com

7) Memtest86: MemTest86 - Official Site of the x86 Memory Testing Tool
Post images for two tests of four passes each.
Memtest86 has a feature to create text reports.
Please post the text report with the images.

8) These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v C:
d) Memtest86

Code:

Event[2931] Log Name: System Source: disk Date: 2022-03-16T16:00:34.1610000Z Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: NZXT-White Description: The device, \Device\Harddisk0\DR0, has a bad block. Event[2932] Log Name: System Source: disk Date: 2022-03-16T16:00:41.1690000Z Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: NZXT-White Description: The device, \Device\Harddisk0\DR0, has a bad block. Event[2933] Log Name: System Source: disk Date: 2022-03-16T16:00:48.1780000Z Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: NZXT-White Description: The device, \Device\Harddisk0\DR0, has a bad block. Event[2934] Log Name: System Source: disk Date: 2022-03-16T16:00:55.1800000Z Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: NZXT-White Description: The device, \Device\Harddisk0\DR0, has a bad block. Event[2935] Log Name: System Source: disk Date: 2022-03-16T16:01:02.1750000Z Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: NZXT-White Description: The device, \Device\Harddisk0\DR0, has a bad block.

Code:

Event[2840] Log Name: System Source: Microsoft-Windows-Ntfs Date: 2022-03-16T15:59:26.1490000Z Event ID: 98 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: NZXT-White Description: Volume ?? (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

Code:

Event[1989] Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2022-03-15T04:48:05.6780000Z Event ID: 18 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: NZXT-White Description: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Bus/Interconnect Error Processor APIC ID: 0 The details view of this entry contains further information. Event[1990] Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2022-03-15T04:48:05.6780000Z Event ID: 1 Task: N/A Level: Error Opcode: Info Keyword: WHEA Error Event Logs User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: NZXT-White Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[633] Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2022-03-10T19:38:49.8580000Z Event ID: 18 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: NZXT-White Description: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 0 The details view of this entry contains further information.

Good heavens. . I don't have patience to do all this

JAM83 · Mar 16, 2022

@zbook I have an SSD. The other HDDs that are connected are HDDs and are used for storage. I thought SSDs would last a while! I've only had this one for like 5 or 6 years. Is there a way to check the PSU?

My CPU is only 5 years old as well

JAM83 · Mar 16, 2022

@zbook

Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

Here's the files to this part of the process! (The zip files are too large to upload here)

zbook · Mar 16, 2022

For any files that are not able to be uploaded > post share links using one drive, drop box, or google drive

Consider looking into local computer repair shops to test the computer.

JAM83 · Mar 16, 2022

zbook said:
For any files that are not able to be uploaded > post share links using one drive, drop box, or google drive

Consider looking into local computer repair shops to test the computer.

I certainly don't have the money to take my computer to a repair shop. I may have to just deal with it. I used SanDisk Dashboard to check my SanDisk SSD. It's 100% working fine. There are bad sectors on one of my internal Extra Drives. I don't think that would cause the system to completely shut down. I did a Memory Diagnostic check, Both RAM Sticks are fine. It's boiling down to the PSU and CPU now. I may switch PSUs and CPUs with my other computer and see if I can do process of elimination.

zbook · Mar 16, 2022

Every test has:
false positives
false negatives
true positives
true negatives
accuracy

The Windows memory test has low accuracy.
It should never be relied upon to rule out memory problems.
It can be relied upon to rule in memory problems.

In the earlier post there were many tests that can be performed while sleeping.

All non-windows drives can be tested any time while using the computer.

For all tests make sure that you post images or share links into this thread.

zbook · Mar 17, 2022

When available post share links for steps 1c and 1d.

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

JAM83 · Apr 18, 2022

@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.

TCWindows · Apr 18, 2022

JMedlock83 said:
@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.

Unfortunately in order for one of the experts to diagnose your issues, completing all the necessary tasks is the only way to get to the bottom of the problem. If you suspect that it's the PSU, then I suggest that you either buy or borrow another PSU and see if that fixes the issue.

Remember that even though it's happening less, if you don't fix this issue, it could cause further hardware damage and software problems including data-loss, so best to fix it ASAP.

tomdsr · Apr 18, 2022

JMedlock83 said:
@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.

if you arent willing to take the time to troubleshoot, you'll have to live with it. "I think it's...." never solves anything.

please do let us know when you want to do troubleshooting.

jbcarreon123 · Apr 18, 2022

JMedlock83 said:
I don't have the patience to do all of that. That's why I haven't done it.

The steps above can make the BSOD analyzer to quickly identify your PCs issue and fix it as soon as possible.

Not doing it may:
1. the BSOD analyzer will have difficulty to identify it and fix it, or
2. the BSOD will appear more times.

Additional of that, is it your PC #1? It looks like your PC is not meeting the minimum system requirements of Windows 11.
Please run Win11CompChk and Copy Results > With BBCode

https://www.elevenforum.com/resources/windows-11-compatibility-check.4/version/19/download

JAM83 · Apr 19, 2022

jbcarreon123 said:
The steps above can make the BSOD analyzer to quickly identify your PCs issue and fix it as soon as possible.

Not doing it may:
1. the BSOD analyzer will have difficulty to identify it and fix it, or
2. the BSOD will appear more times.

Additional of that, is it your PC #1? It looks like your PC is not meeting the minimum system requirements of Windows 11.
Please run Win11CompChk and Copy Results > With BBCode

https://www.elevenforum.com/resources/windows-11-compatibility-check.4/version/19/download

No, they aren't meeting the system requirements. Everything is fine except for the CPU (AMD Ryzen 1800X), and yes it is my #1 PC that I use 99% of the time. :)

Why Does My Computer Randomly Shut Off?

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