Why Does My Computer Randomly Shut Off?


JMedlock83

Former NWS Storm Spotter
Member
VIP
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
Ok so random times, 1-2 times a day, my computer will shut down. The computer won't turn off, but it won't restart either. I have to manually turn the PC off by holding down the power button, then turn it back on. My Motherboard is 5 years old, and my PSU is about 2 years old. I have 3 HDDs and an SSD connected, with an 1100w PSU. I don't know what the deal is. It's been doing it for a little over a year.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

glasskuter

Well-known member
Pro User
VIP
Local time
8:19 PM
Posts
2,574
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
The computer won't turn off, but it won't restart either.
So it doesn't really shut down but is a bsod???(Remember, with 11 there are no more blue screens but black screens instead.) First, I would look in reliability monitor to see if some application is crashing. Then I would see if the Event Viewer might give some clues. If neither of those leads anywhere, I would post all the log file results as per the BSOD posting instructions
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
@glasskuter Here's the zip file of the BSOD Log files.
 

Attachments

  • NZXT-WHITE-(2022-03-16_16-43-05).zip
    577.5 KB · Views: 2

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

Nobody

Active member
Member
Local time
4:19 AM
Posts
132
OS
Windows 11 Pro 22H2 (22621.521)
So it doesn't really shut down but is a bsod???(Remember, with 11 there are no more blue screens but black screens instead.) First, I would look in reliability monitor to see if some application is crashing. Then I would see if the Event Viewer might give some clues. If neither of those leads anywhere, I would post all the log file results as per the BSOD posting instructions

Microsoft changed it back to blue in version 22000.346 :)
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (22621.521)
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asus TUF Gaming B550-Plus
    Memory
    Kingston 16GB (2 x 8GB) DDR4 3200MHz
    Graphics Card(s)
    Gigabyte Radeon RX 580 AORUS 8GB GDDR5
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920X11080
    Hard Drives
    Samsung 970 EVO Plus NVMe M.2 500GB (OS)
    Samsung 980 NVMe 1TB (Games)
    Samsung 860 EVO 250GB
    Samsung 850 EVO 250GB (Music)
    PSU
    Super Flower / Leadex 750W 80Plus Titanium
    Cooling
    SilentiumPC Fortis 3 HE1425 v2
    Keyboard
    Logitech K520
    Mouse
    Logitech G700S
    Internet Speed
    50mbps/10mbps
    Browser
    Firefox, Chrome, Edge, Opera
    Antivirus
    Windows Defender

glasskuter

Well-known member
Pro User
VIP
Local time
8:19 PM
Posts
2,574
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
@zbook and @philc43 are good at interpreting these files. Now they have something to work with.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

Well-known member
Pro User
VIP
Local time
8:19 PM
Posts
2,574
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
Microsoft changed it back to blue in version 22000.346
I did not know that. Thanks for correcting me. I run when I see a screen of any color, be it blue, black, yellow, or purple. :rolleyes:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
I did not know that. Thanks for correcting me. I run when I see a screen of any color, be it blue, black, yellow, or purple. :rolleyes:
I want a Pink Screen of Death. . lmao
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

zbook

Well-known member
Power User
VIP
Local time
8:19 PM
Posts
1,164
OS
Windows 10
The logs are consistent with malfunctioning hardware.

The challenge is to identify the malfunctioning hardware.

The logs reported both drive problems and WHEA.


The computer hardware components can be tested using software: Drive, CPU, GPU, RAM

There is no definitive test for the motherboard.

Many times malfunctioning hardware may not be identified by software stress testing.

If this happens then see if you can find components for swap testing.





Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


2) Download and install one of these temperature monitoring software:
Speccy: Download Speccy | Find your computer specs, free!
HW Monitor: HWMONITOR | Softwares | CPUID
SpeedFan: SpeedFan - Access temperature sensor in your computer


3) Run: (in sequence)

a) HD Tune: (free or trial version) (test all drives)
Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

b) Sea Tools for Windows: (all drives)
Long generic test

c) Chkdsk /b /v

Test all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y


4) Prime95: (three or more hour test)
See instructions about when to abort testing.


5) OCCT: (one hour test on each tab)
Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power


6) Furmark: (one hour test)
See instructions on when to abort testing.


7) Memtest86: MemTest86 - Official Site of the x86 Memory Testing Tool
Post images for two tests of four passes each.
Memtest86 has a feature to create text reports.
Please post the text report with the images.


8) These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v C:
d) Memtest86











Code:
Event[2931]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:34.1610000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2932]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:41.1690000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2933]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:48.1780000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2934]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:55.1800000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2935]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:01:02.1750000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.


Code:
Event[2840]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2022-03-16T15:59:26.1490000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: NZXT-White
  Description:
Volume ?? (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.


Code:
Event[1989]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[1990]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Code:
Event[633]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-10T19:38:49.8580000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
The logs are consistent with malfunctioning hardware.

The challenge is to identify the malfunctioning hardware.

The logs reported both drive problems and WHEA.


The computer hardware components can be tested using software: Drive, CPU, GPU, RAM

There is no definitive test for the motherboard.

Many times malfunctioning hardware may not be identified by software stress testing.

If this happens then see if you can find components for swap testing.





Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


2) Download and install one of these temperature monitoring software:
Speccy: Download Speccy | Find your computer specs, free!
HW Monitor: HWMONITOR | Softwares | CPUID
SpeedFan: SpeedFan - Access temperature sensor in your computer


3) Run: (in sequence)

a) HD Tune: (free or trial version) (test all drives)
Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

b) Sea Tools for Windows: (all drives)
Long generic test

c) Chkdsk /b /v

Test all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y


4) Prime95: (three or more hour test)
See instructions about when to abort testing.


5) OCCT: (one hour test on each tab)
Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power


6) Furmark: (one hour test)
See instructions on when to abort testing.


7) Memtest86: MemTest86 - Official Site of the x86 Memory Testing Tool
Post images for two tests of four passes each.
Memtest86 has a feature to create text reports.
Please post the text report with the images.


8) These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v C:
d) Memtest86











Code:
Event[2931]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:34.1610000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2932]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:41.1690000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2933]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:48.1780000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2934]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:00:55.1800000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Event[2935]
  Log Name: System
  Source: disk
  Date: 2022-03-16T16:01:02.1750000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: NZXT-White
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.


Code:
Event[2840]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2022-03-16T15:59:26.1490000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: NZXT-White
  Description:
Volume ?? (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.


Code:
Event[1989]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[1990]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-15T04:48:05.6780000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Code:
Event[633]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-03-10T19:38:49.8580000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: NZXT-White
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.
Good heavens. . I don't have patience to do all this
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
@zbook I have an SSD. The other HDDs that are connected are HDDs and are used for storage. I thought SSDs would last a while! I've only had this one for like 5 or 6 years. Is there a way to check the PSU?

My CPU is only 5 years old as well
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
@zbook

Please perform the following steps:

1) Run: (these currently require logging on to Ten Forums)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

d) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
Here's the files to this part of the process! (The zip files are too large to upload here)
 

Attachments

  • DiskParInfo.log
    20 KB · Views: 1
  • Tuneup.log
    5.8 KB · Views: 1

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

zbook

Well-known member
Power User
VIP
Local time
8:19 PM
Posts
1,164
OS
Windows 10
For any files that are not able to be uploaded > post share links using one drive, drop box, or google drive

Consider looking into local computer repair shops to test the computer.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
For any files that are not able to be uploaded > post share links using one drive, drop box, or google drive

Consider looking into local computer repair shops to test the computer.
I certainly don't have the money to take my computer to a repair shop. I may have to just deal with it. I used SanDisk Dashboard to check my SanDisk SSD. It's 100% working fine. There are bad sectors on one of my internal Extra Drives. I don't think that would cause the system to completely shut down. I did a Memory Diagnostic check, Both RAM Sticks are fine. It's boiling down to the PSU and CPU now. I may switch PSUs and CPUs with my other computer and see if I can do process of elimination.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

zbook

Well-known member
Power User
VIP
Local time
8:19 PM
Posts
1,164
OS
Windows 10
Every test has:
false positives
false negatives
true positives
true negatives
accuracy

The Windows memory test has low accuracy.
It should never be relied upon to rule out memory problems.
It can be relied upon to rule in memory problems.

In the earlier post there were many tests that can be performed while sleeping.

All non-windows drives can be tested any time while using the computer.

For all tests make sure that you post images or share links into this thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

zbook

Well-known member
Power User
VIP
Local time
8:19 PM
Posts
1,164
OS
Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

TCWindows

Member
Local time
2:19 AM
Posts
54
OS
Windows 11
@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.
Unfortunately in order for one of the experts to diagnose your issues, completing all the necessary tasks is the only way to get to the bottom of the problem. If you suspect that it's the PSU, then I suggest that you either buy or borrow another PSU and see if that fixes the issue.

Remember that even though it's happening less, if you don't fix this issue, it could cause further hardware damage and software problems including data-loss, so best to fix it ASAP.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

tomdsr

Fighting Cancer :(
Member
VIP
Local time
6:19 PM
Posts
117
Location
Little Island Near Seattle
OS
Windows 11
@TCWindows I don't have the patience to do all of that. That's why I haven't done it. Plus, as I stated, it's not happening near as much as it was. I think if anything, it's my PSU. It's not making any noise or anything, but it's the oldest of all the other components. Everything else is less than 5 years old.
if you arent willing to take the time to troubleshoot, you'll have to live with it. "I think it's...." never solves anything.

please do let us know when you want to do troubleshooting.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Ryzen 5 3600
    Motherboard
    ASUS Prime X570-P
    Memory
    32gb DDR4 - 3200Mhz
    Graphics Card(s)
    EVGA 2060 Super KO 6GB PCIE 3.0
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    1. LG 34UM68-P 34-Inch 21:9 UltraWide IPS 2. ONN 24-Inch LCD
    Screen Resolution
    1. 2560 x 1080 2. 1920 x 1080 (side by side 4480 x 1080)
    Hard Drives
    Samsung 860 EVO 1TB SATA III SSD (OS)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 1TB SATA III (DATA)
    PSU
    Thermaltake Toughpower PF1 750W
    Case
    Coolermaster HAF XB EVO
    Cooling
    Corsair 240mm AIO + 4x 120mm case fans
    Keyboard
    Standard Logitech
    Mouse
    Logitech M535
    Internet Speed
    Gigabit (Cable)
    Browser
    Firefox, Chrome, Edge
    Antivirus
    Defender

jbcarreon123

C:\> echo ^<jbcarreon123^>
Power User
VIP
Local time
9:19 AM
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1,087
Location
Quezon City, Philippines
OS
Windows 11 [Insider (Enrolled using OfflineInsiderEnroll)], Linux Mint, Zorin OS
I don't have the patience to do all of that. That's why I haven't done it.
The steps above can make the BSOD analyzer to quickly identify your PCs issue and fix it as soon as possible.

Not doing it may:
1. the BSOD analyzer will have difficulty to identify it and fix it, or
2. the BSOD will appear more times.

Additional of that, is it your PC #1? It looks like your PC is not meeting the minimum system requirements of Windows 11.
Please run Win11CompChk and Copy Results > With BBCode
 
Last edited:

My Computer

System One

  • OS
    Windows 11 [Insider (Enrolled using OfflineInsiderEnroll)], Linux Mint, Zorin OS
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 270s
    CPU
    Core i3 2100 3.2Ghz
    Memory
    4gb DDR3-1333
    Graphics Card(s)
    iGPU
    Sound Card
    Realtek
    Monitor(s) Displays
    HP Compaq LA2006x
    Screen Resolution
    900p
    Hard Drives
    Patriot Burst 240GB SATA III SSD
    Internet Speed
    40MBit/s
    Browser
    Firefox [recently switched]
    Antivirus
    WD
    Other Info
    Second-hand PC,
    No TPM, having WDDM 1.2, unsupported CPU.
    Installed Windows 11 using the registry hack..
    Clean installed even Windows 10

JMedlock83

Former NWS Storm Spotter
Member
VIP
Thread Starter
Local time
8:19 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
The steps above can make the BSOD analyzer to quickly identify your PCs issue and fix it as soon as possible.

Not doing it may:
1. the BSOD analyzer will have difficulty to identify it and fix it, or
2. the BSOD will appear more times.

Additional of that, is it your PC #1? It looks like your PC is not meeting the minimum system requirements of Windows 11.
Please run Win11CompChk and Copy Results > With BBCode
No, they aren't meeting the system requirements. Everything is fine except for the CPU (AMD Ryzen 1800X), and yes it is my #1 PC that I use 99% of the time. :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes
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