Win 11 can only find Epson ET-4850 on print test page but not MS Word


S

smoketoxdoc

Active member
Local time
1:29 AM
Posts
35
OS
Windows 11
This has been an increasing problem where Win 11 cannnot find USB printer. On hp laptop 17-cp;3005dx can print test page, but Epson Print and Scan cannot find it. I use USB. Wifi too complicated with this PC and cell phones etc. Epson used to have a connect utility that fixed such problems. I have tied turing printer off, removing power, restarting pc, etc.

How does one get the Epson connect utility?

John
 
Windows Build/Version
27871.1000

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7720
    Memory
    32 gb
    Graphics Card(s)
    NVidia
    Monitor(s) Displays
    built on
    Screen Resolution
    1920 x 1080
    Browser
    Edge
    Other Info
    This is stock Dell 7720. Only thing not stock is that it is dual boot with Ubuntu Unity 25.04 and SSD has two exFAT partitions for my files. They can be accessed by both Ubuntu and Win software.
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cp3005dx
    Memory
    32 GB
    Browser
    firefox
    Other Info
    Every thing is stock HP. Don't know details. It works, BUT IT IS A DOG. SOMETHING IN PC IS KEEPING ME FROM INSTALLING UBUNTU, EVEN USING RUFUS
smoketoxdoc said:
Windows Build/Version 27871.1000
Click to expand...
That is incomplete. Is that an Insider Preview version? The current RTM/Released to Market is this:
1749854602322.webp
In Start, W, Windows Tools do you have Windows Fax and Scan? If drivers for the device are loading it usually allows scanning a document when other software may not. In Control Panel check Devices and Printers, Printers and Scanners see if it will recognize the device and print a test page.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Thank you. Version is Insider Build. However, this has been a continuing problem with my two epson printers under Win 11. How do I get copies of the correct drivers from Epson? Win 11 does not see the scanner side of the ET-4850.

John
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7720
    Memory
    32 gb
    Graphics Card(s)
    NVidia
    Monitor(s) Displays
    built on
    Screen Resolution
    1920 x 1080
    Browser
    Edge
    Other Info
    This is stock Dell 7720. Only thing not stock is that it is dual boot with Ubuntu Unity 25.04 and SSD has two exFAT partitions for my files. They can be accessed by both Ubuntu and Win software.
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cp3005dx
    Memory
    32 GB
    Browser
    firefox
    Other Info
    Every thing is stock HP. Don't know details. It works, BUT IT IS A DOG. SOMETHING IN PC IS KEEPING ME FROM INSTALLING UBUNTU, EVEN USING RUFUS
Didn't find definitive drivers for the model you gave, must be more to it.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
smoketoxdoc said:
.... this has been a continuing problem with my two epson printers under Win 11. How do I get copies of the correct drivers from Epson? Win 11 does not see the scanner side of the ET-4850.
Click to expand...
Berton said:
Didn't find definitive drivers for the model you gave, must be more to it.
Click to expand...
Strange, I can't find it on the US site either - particularly strange as it's here on the UK site.

Recommended for You
Epson Product Setup (v5.0)
v.5.0 | 07-Oct-2024 | 2.42 MB | .exe
Click to expand...
www.epson.co.uk

Epson EcoTank ET-4850 Support | Epson United Kingdom

Support information for Epson EcoTank ET-4850
www.epson.co.uk www.epson.co.uk

I have had the previous model, the ET-4750, for quite a few years now. Nice printer ;)


Edit: oh, here it is for the US....

Recommended For You
Drivers and Utilities Combo Package Installer 12/13/24 2.2 MB ET4850_Lite_NA.exe

Download https://ftp.epson.com/drivers/ET4850_Lite_NA.exe
Click to expand...

Epson ET-4850 | Support | Epson US

This model is compatible with the Epson Smart Panel app, which allows you to perform printer or scanner operations easily from iOS and Android devices. Download iOS App | Download Android App
epson.com epson.com

Edit2: weird, the link above only shows the drivers if I open it in Edge. In Firefox it's empty! That's why I added the download link. Tried it, it works....

1749862537162.webp
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, and 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. In-place upgrade to 24H2 using hybrid 23H2/24H2 install media. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
Tried again and this page is more promising for getting the drivers:

Epson ET-4850 | Support | Epson US

This model is compatible with the Epson Smart Panel app, which allows you to perform printer or scanner operations easily from iOS and Android devices. Download iOS App | Download Android App
epson.com epson.com

Usually installing a printer Windows will set it as the default but some programs may not see it, easy to choose it in the Print process of a program.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
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