Win 11 can only find Epson ET-4850 on print test page but not MS Word


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smoketoxdoc

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Windows 11
This has been an increasing problem where Win 11 cannnot find USB printer. On hp laptop 17-cp;3005dx can print test page, but Epson Print and Scan cannot find it. I use USB. Wifi too complicated with this PC and cell phones etc. Epson used to have a connect utility that fixed such problems. I have tied turing printer off, removing power, restarting pc, etc.

How does one get the Epson connect utility?

John
 
Windows Build/Version
27871.1000

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 1132 gbNVidia
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7720
    Memory
    32 gb
    Graphics Card(s)
    NVidia
    Monitor(s) Displays
    built on
    Screen Resolution
    1920 x 1080
    Browser
    Edge
    Other Info
    This is stock Dell 7720. Only thing not stock is that it is dual boot with Ubuntu Unity 25.04 and SSD has two exFAT partitions for my files. They can be accessed by both Ubuntu and Win software.

  • At a glance

    Windows 11AM D RYZEN 700032 GBAMD RADEON
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cp3005dx
    CPU
    AM D RYZEN 7000
    Motherboard
    don't know
    Memory
    32 GB
    Graphics card(s)
    AMD RADEON
    Sound Card
    don't know
    Monitor(s) Displays
    built in on laptop
    Screen Resolution
    1920 x 1080
    Browser
    firefox
    Other Info
    Running most everything I need under WSL2 including EVOLUTION, LIBREOFFICE, NEMIO, PDFSTUDIO PRO 2024.
  • too many to list and all old or were purchased used
smoketoxdoc said:
Windows Build/Version 27871.1000
Click to expand...
That is incomplete. Is that an Insider Preview version? The current RTM/Released to Market is this:
1749854602322.webp
In Start, W, Windows Tools do you have Windows Fax and Scan? If drivers for the device are loading it usually allows scanning a document when other software may not. In Control Panel check Devices and Printers, Printers and Scanners see if it will recognize the device and print a test page.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Thank you. Version is Insider Build. However, this has been a continuing problem with my two epson printers under Win 11. How do I get copies of the correct drivers from Epson? Win 11 does not see the scanner side of the ET-4850.

John
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 1132 gbNVidia
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7720
    Memory
    32 gb
    Graphics Card(s)
    NVidia
    Monitor(s) Displays
    built on
    Screen Resolution
    1920 x 1080
    Browser
    Edge
    Other Info
    This is stock Dell 7720. Only thing not stock is that it is dual boot with Ubuntu Unity 25.04 and SSD has two exFAT partitions for my files. They can be accessed by both Ubuntu and Win software.

  • At a glance

    Windows 11AM D RYZEN 700032 GBAMD RADEON
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cp3005dx
    CPU
    AM D RYZEN 7000
    Motherboard
    don't know
    Memory
    32 GB
    Graphics card(s)
    AMD RADEON
    Sound Card
    don't know
    Monitor(s) Displays
    built in on laptop
    Screen Resolution
    1920 x 1080
    Browser
    firefox
    Other Info
    Running most everything I need under WSL2 including EVOLUTION, LIBREOFFICE, NEMIO, PDFSTUDIO PRO 2024.
  • too many to list and all old or were purchased used
Didn't find definitive drivers for the model you gave, must be more to it.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
smoketoxdoc said:
.... this has been a continuing problem with my two epson printers under Win 11. How do I get copies of the correct drivers from Epson? Win 11 does not see the scanner side of the ET-4850.
Click to expand...
Berton said:
Didn't find definitive drivers for the model you gave, must be more to it.
Click to expand...
Strange, I can't find it on the US site either - particularly strange as it's here on the UK site.

Recommended for You
Epson Product Setup (v5.0)
v.5.0 | 07-Oct-2024 | 2.42 MB | .exe
Click to expand...
www.epson.co.uk

Epson EcoTank ET-4850 Support | Epson United Kingdom

Support information for Epson EcoTank ET-4850
www.epson.co.uk www.epson.co.uk

I have had the previous model, the ET-4750, for quite a few years now. Nice printer ;)


Edit: oh, here it is for the US....

Recommended For You
Drivers and Utilities Combo Package Installer 12/13/24 2.2 MB ET4850_Lite_NA.exe

Download https://ftp.epson.com/drivers/ET4850_Lite_NA.exe
Click to expand...
epson.com

Epson ET-4850 | Support | Epson US

This model is compatible with the Epson Smart Panel app, which allows you to perform printer or scanner operations easily from iOS and Android devices. Download iOS App | Download Android App
epson.com epson.com

Edit2: weird, the link above only shows the drivers if I open it in Edge. In Firefox it's empty! That's why I added the download link. Tried it, it works....

1749862537162.webp
 
Last edited:

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23-R9VY
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD (from April 2026: 250GB EVO 850)
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    UPDATE - 11 April 2026: due to lid hinges starting to break up this laptop has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

    I've now clean installed 25H2 and used Garlin's scripts to update Secure Boot to CA 2023 and revoke the PCA 2011 certificates. It's new role is to test secure boot issues.

    Info for 2021-2026:
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

  • At a glance

    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.

    Also running Insider Experimental 263xx and 29xxx builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR was a 2-in-1 convertible Lenovo Yoga 11e (1st gen) type 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device. This has now been sold. It has been replaced by my System Eight.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, 1920x1080 touchscreen, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine. As its new home has an existing digital licence for Pro I've been able to upgrade the migrated OS from Home to Pro.

    My SYSTEM EIGHT is a 2-in-1 convertible Lenovo Yoga 11e (5th gen) type 20LN, Celeron N4120, 8GB RAM, 512GB NVMe ssd, a supported device for Windows 11. Currently running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds as native boot vhdx.
Tried again and this page is more promising for getting the drivers:
epson.com

Epson ET-4850 | Support | Epson US

This model is compatible with the Epson Smart Panel app, which allows you to perform printer or scanner operations easily from iOS and Android devices. Download iOS App | Download Android App
epson.com epson.com

Usually installing a printer Windows will set it as the default but some programs may not see it, easy to choose it in the Print process of a program.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Hello Berton. Thank you very much for your reply. The problem was neither the Epson drivers nor the USB cable and connection. The problem was the "print spooler". Once that was cleared, everything worked.'
John
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 1132 gbNVidia
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7720
    Memory
    32 gb
    Graphics Card(s)
    NVidia
    Monitor(s) Displays
    built on
    Screen Resolution
    1920 x 1080
    Browser
    Edge
    Other Info
    This is stock Dell 7720. Only thing not stock is that it is dual boot with Ubuntu Unity 25.04 and SSD has two exFAT partitions for my files. They can be accessed by both Ubuntu and Win software.

  • At a glance

    Windows 11AM D RYZEN 700032 GBAMD RADEON
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cp3005dx
    CPU
    AM D RYZEN 7000
    Motherboard
    don't know
    Memory
    32 GB
    Graphics card(s)
    AMD RADEON
    Sound Card
    don't know
    Monitor(s) Displays
    built in on laptop
    Screen Resolution
    1920 x 1080
    Browser
    firefox
    Other Info
    Running most everything I need under WSL2 including EVOLUTION, LIBREOFFICE, NEMIO, PDFSTUDIO PRO 2024.
  • too many to list and all old or were purchased used
(y)
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
    OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software

  • At a glance

    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
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