Solved Win 11 Start menu scrolling problem


motoman

motoman

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Location
Great Lakes
OS
Windows 11
How do I go about fixing the start menu so that it scrolls? It'll do about 3 lines, then it's stuck forever and I can't scroll at all.

Start menu issue.webp
 
Windows Build/Version
25H2 OS build 26200.8246
Last edited:

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System One System Two

  • At a glance

    Windows 11AMD 9700X64 gig G-Skill cl30Nvidia 4070Ti
    OS
    Windows 11
    Computer type
    PC/Desktop
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    self
    CPU
    AMD 9700X
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    MSI X870E Carbon
    Memory
    64 gig G-Skill cl30
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    Lian LI 1000W side mount
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    Lian LI Der Bauer edition
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    Self made using Aqua chiller
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    RK Andhadum
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    G-903 Lightspeed
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    Win 11 24H2AMD 9800X 3D32 Gig G.Skill cl 28AMD RX 9070XT
    Operating System
    Win 11 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self made
    CPU
    AMD 9800X 3D
    Motherboard
    MSI X870E Carbon
    Memory
    32 Gig G.Skill cl 28
    Graphics card(s)
    AMD RX 9070XT
    Sound Card
    Onboard
    Monitor(s) Displays
    Acer 32" 2560 x 1440 x3
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    7680 x 1400
    Hard Drives
    Samsun 980 Pro 1TB M.2
    PSU
    Corsair 1000w Modular
    Case
    Meshify 2 XL
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    Thermaltake 360 AIO
    Keyboard
    RK junior
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    Logitech G-903
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    1 Gig Fiber
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    Edge
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    Other Info
    Racing system

My Computer My Computer

At a glance

Windows 11 Proi7-8650U16GBIntel UHD 620
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Lenovo t480s
CPU
i7-8650U
Memory
16GB
Graphics Card(s)
Intel UHD 620
Screen Resolution
1920x1080
Hard Drives
C SN810 SDCPNRY-512G-1006
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Edge, Firefox
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Defender
Can you grab the Scroll bar on the right with your pointer and drag it down?
Or can you use your Down Arrow key on the keyboard?
 

My Computer My Computer

At a glance

Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
OS
Windows 11 Pro Insider 64 bit 25H2 26200.5742
Computer type
PC/Desktop
Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
Motherboard
Gigabyte Z390 UD
Memory
16 GB
Graphics Card(s)
nVidia GEForce RTX 2060 Super
Sound Card
onboard
Monitor(s) Displays
Two 27" Dell 4K monitors
Screen Resolution
3840 x 2160
Hard Drives
M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
PSU
850w PSU
Case
Cyberpower PC
Cooling
Water cooled
Keyboard
Backlit Cyberpower gaming keyboard
Mouse
Backlit Cyberpower gaming mouse
Internet Speed
1 GB mbps
Browser
Brave
Antivirus
Windows Security
Did you try restarting the Start Menu to see if it solves the problem? Use Task Manager to end the StartMenuExperienceHost.exe process. Go to the Details tab and right-click StartMenuExperienceHost.exe, and select end task. The menu will automatically restart.

Screenshot 2026-04-18 135930.webp
 

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System One System Two

  • At a glance

    Windows 11 26H2Intel Core Ultra 9 275HX (24-Core)64GB DDR5 6400MT/sNVIDIA GeForce RTX 5080 and Intel UHD Graphics
    OS
    Windows 11 26H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
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    MS Defender and Malwarebytes Free

  • At a glance

    Windows 11 26H2Qualcomm Snapdragon X Elite (12 Core) ARM bas...16GB LPDDR5Qualcomm Adreno X1-85
    Operating System
    Windows 11 26H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
Thanks guys, I've tried what has been suggested but it's still the same. I then did a repair install and again it's still the same.
I can grab the scrollbar on the right and move that way but I'd like to just fix it the right way.
Is there a way to make that tiny scrollbar on the right thicker so I can click it easier?
All three of my pc's are like this since 25H2. They're all the same except for graphics cards.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD 9700X64 gig G-Skill cl30Nvidia 4070Ti
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    self
    CPU
    AMD 9700X
    Motherboard
    MSI X870E Carbon
    Memory
    64 gig G-Skill cl30
    Graphics Card(s)
    Nvidia 4070Ti
    Sound Card
    onboard
    Monitor(s) Displays
    3 x Samsung 34" UW QHD 240hz running in Surround
    Screen Resolution
    10320 x 1440
    Hard Drives
    Samsung 980 Pro 2 TB M.2
    PSU
    Lian LI 1000W side mount
    Case
    Lian LI Der Bauer edition
    Cooling
    Self made using Aqua chiller
    Keyboard
    RK Andhadum
    Mouse
    G-903 Lightspeed
    Internet Speed
    1 Gig Fiber
    Browser
    Edge
    Antivirus
    Windows

  • At a glance

    Win 11 24H2AMD 9800X 3D32 Gig G.Skill cl 28AMD RX 9070XT
    Operating System
    Win 11 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self made
    CPU
    AMD 9800X 3D
    Motherboard
    MSI X870E Carbon
    Memory
    32 Gig G.Skill cl 28
    Graphics card(s)
    AMD RX 9070XT
    Sound Card
    Onboard
    Monitor(s) Displays
    Acer 32" 2560 x 1440 x3
    Screen Resolution
    7680 x 1400
    Hard Drives
    Samsun 980 Pro 1TB M.2
    PSU
    Corsair 1000w Modular
    Case
    Meshify 2 XL
    Cooling
    Thermaltake 360 AIO
    Keyboard
    RK junior
    Mouse
    Logitech G-903
    Internet Speed
    1 Gig Fiber
    Browser
    Edge
    Antivirus
    Windows
    Other Info
    Racing system
Strange that you - and not others- experience this, and with 3 PCs.

Try booting to Safe Mode. Any difference?

Do all of your PCs have settings synched?

And of course, feel free to install Open Shell (free) as an excellent start menu - at least as a work around whilst struggling with this... you might find you really like it. Full drag 'n drop, appearance and layout configurable, configurable search box. And fully and properly represents a deeply nested start menu folder structure.
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Proi7-8650U16GBIntel UHD 620
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Lenovo t480s
CPU
i7-8650U
Memory
16GB
Graphics Card(s)
Intel UHD 620
Screen Resolution
1920x1080
Hard Drives
C SN810 SDCPNRY-512G-1006
Browser
Edge, Firefox
Antivirus
Defender
Go to Settings > Bluetooth & Devices > Mouse > TURN ON "Scroll Inactive Windows When Hovering Over Them"
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
dacrone said:
Go to Settings > Bluetooth & Devices > Mouse > TURN ON "Scroll Inactive Windows When Hovering Over Them"
Click to expand...
...And sign out/in or reboot to apply the change.

motoman said:
Is there a way to make that tiny scrollbar on the right thicker so I can click it easier?
Click to expand...
reg add "HKCU\Control Panel\Desktop\WindowMetrics" /v ScrollWidth /t REG_SZ /d -260 /f
reg add "HKCU\Control Panel\Desktop\WindowMetrics" /v ScrollHeight /t REG_SZ /d -260 /f

scrollbar.webp
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    11 Homei7 13650HX16GB DDR5GeForce RTX 4060 Mobile
    OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
    Antivirus
    What's an antivirus?

  • At a glance

    11 Homei5 1135G716GB DDR4Intel Iris Xe
    Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
dacrone said:
Not necessary
Click to expand...
I haven't tested myself, but Brink's tutorial states that it is necessary:
www.elevenforum.com

Turn On or Off Scroll Inactive Windows in Windows 11

This tutorial will show you how to turn on or off scroll inactive windows when hovering over them for your account in Windows 11. Windows includes a built-in feature to let you scroll inactive windows by just hovering over them with the mouse pointer without your currently active window losing...
www.elevenforum.com www.elevenforum.com
 

My Computers My Computers

System One System Two

  • At a glance

    11 Homei7 13650HX16GB DDR5GeForce RTX 4060 Mobile
    OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
    Antivirus
    What's an antivirus?

  • At a glance

    11 Homei5 1135G716GB DDR4Intel Iris Xe
    Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
I tested it.
Turn toggle off = immediate no scroll
Turn toggle on = immediately scrollable
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
dacrone said:
I tested it.
Turn toggle off = immediate no scroll
Turn toggle on = immediately scrollable
Click to expand...
Yeah, I was looking at Option Three in the tutorial. Sorry for the mixup.
 

My Computers My Computers

System One System Two

  • At a glance

    11 Homei7 13650HX16GB DDR5GeForce RTX 4060 Mobile
    OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
    Antivirus
    What's an antivirus?

  • At a glance

    11 Homei5 1135G716GB DDR4Intel Iris Xe
    Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
You guys are awesome, both suggestions are what I needed and now it scrolls.
Scroll Inactive Windows When Hovering Over Them, was the fix and the thicker scroll bar via registry made that so I can see it.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD 9700X64 gig G-Skill cl30Nvidia 4070Ti
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    self
    CPU
    AMD 9700X
    Motherboard
    MSI X870E Carbon
    Memory
    64 gig G-Skill cl30
    Graphics Card(s)
    Nvidia 4070Ti
    Sound Card
    onboard
    Monitor(s) Displays
    3 x Samsung 34" UW QHD 240hz running in Surround
    Screen Resolution
    10320 x 1440
    Hard Drives
    Samsung 980 Pro 2 TB M.2
    PSU
    Lian LI 1000W side mount
    Case
    Lian LI Der Bauer edition
    Cooling
    Self made using Aqua chiller
    Keyboard
    RK Andhadum
    Mouse
    G-903 Lightspeed
    Internet Speed
    1 Gig Fiber
    Browser
    Edge
    Antivirus
    Windows

  • At a glance

    Win 11 24H2AMD 9800X 3D32 Gig G.Skill cl 28AMD RX 9070XT
    Operating System
    Win 11 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self made
    CPU
    AMD 9800X 3D
    Motherboard
    MSI X870E Carbon
    Memory
    32 Gig G.Skill cl 28
    Graphics card(s)
    AMD RX 9070XT
    Sound Card
    Onboard
    Monitor(s) Displays
    Acer 32" 2560 x 1440 x3
    Screen Resolution
    7680 x 1400
    Hard Drives
    Samsun 980 Pro 1TB M.2
    PSU
    Corsair 1000w Modular
    Case
    Meshify 2 XL
    Cooling
    Thermaltake 360 AIO
    Keyboard
    RK junior
    Mouse
    Logitech G-903
    Internet Speed
    1 Gig Fiber
    Browser
    Edge
    Antivirus
    Windows
    Other Info
    Racing system
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