win11 issues

corvairbob · Aug 8, 2024

my sister called and told me she can't get her pc online. she said the lower right of the task bar is gone no clock no battery no hidden items arrow no internet icon no speaker icon. so i tried to talk her into doing a right click on the taskbar and when the settings popped up to type in reset and go to reset and she said that does not happen.

so i tried to get her to use the menu and find the gear and click it and go then type in reset in the input field and go to reset and she did not get that gear icon to go anyplace.

so either she is just daf or she may have found a virus. so could a virus cause all this BS? it seems to me these setting are default items. i even tried to get her to to task manager and stop everything and she said that did not come up either.

antspants · Aug 8, 2024

And you got her to reboot?

Are you able to get her to run a browser via search, get her on the internet to do a scan?
Win + S type in edge.
Does she have antivirus software, can you guide her to open that via search?

Did she try to install something?

antspants · Aug 8, 2024

For what it’s worth, if she can open search then she can probably open a command prompt:

Get her to open search on her PC (Win+S) and type CMD, right click on CMD and “Open as admin”
Get her to type these in and run them one at a time into CMD. Press enter (make sure she enters the spaces)

“CheckHealth" "ScanHealth" and "RestoreHealth" and you want to use them in that order
Patience is needed.

CheckHealth

Open the Command Prompt (CMD) as administrator.
DISM /Online /Cleanup-Image /CheckHealth

ScanHealth

Open the Command Prompt (CMD) as administrator.
DISM /Online /Cleanup-Image /ScanHealth

Finally, RestoreHealth

Open the Command Prompt (CMD) as administrator
DISM /Online /Cleanup-Image /RestoreHealth

Running reset straight away may be overkill. She could do the wrong thing and lose everything.

corvairbob · Aug 8, 2024

antspants said:
And you got her to reboot? she has rebooted it a few times since this happened. they said it started during a power outage but this is a laptop and should not be affected but outages

Are you able to get her to run a browser via search, get her on the internet to do a scan? she can't get it online at all

antspants said:
Win + S type in edge. i did not have her try that

antspants said:
Does she have antivirus software, can you guide her to open that via search? no anitvirus software outside ot what win11 provides. i was told by win10 and win11 people that windows has all the virus protection needed.

Did she try to install something? i can't say but my guess is she clicked on something in her email and got a bug installed.

i will get it tomorrow and $$m on the table says i will be able to do a rest in like 5 minutes. but we sill soon see. thanks

antspants · Aug 8, 2024

I’d try the above command prompts first?
You may be able to fix it. Reset is fine but everything is lost, an in-place upgrade is better.

Repair Install Windows 11 with an In-place Upgrade Tutorial

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

corvairbob · Aug 8, 2024

i gave up i was talking to her husband and he is worse trying to work with than she is. i will get it tomorrow and get it going in person. we both have win11 running and i did the same steps i told him to do and when i told him what is was looking at he had no clue. they are daf with pcs. they just about know how to turn them on. but i was hoping i could take him into a reset. thanks i will let you know tomorrow when i get it what i did. again thanks

corvairbob · Aug 8, 2024

yes i know but i have backup of about a month ago so they will not lose everything. i may be able to do a restore and not a reset. what i was hoping was if he could get to that point i could get him over to restore at a minimum.

antspants · Aug 8, 2024

corvairbob said:
yes i know but i have backup of about a month ago

OK, but try all the scans above first.

Good on you for being patient with your family and helping them out

corvairbob · Aug 8, 2024

yes if it will allow them i will as it may be as simple as a clicked on or off switch. i'm also leaning on her letting the kids play with it and you know how kids are.

antspants · Aug 8, 2024

corvairbob said:
i'm also leaning on her letting the kids play with it and you know how kids are.

That did cross my mind.

corvairbob · Aug 8, 2024

Bree · Aug 8, 2024

antspants said:
OK, but try all the scans above first.

corvairbob said:
yes if it will allow them i will

There's one further command to run after the above. It's sfc /scannow

corvairbob · Aug 8, 2024

yes i was planning on running scans thanks but if all fails i will have to try a reset. i will let you know how it goes. again thanks

antspants · Aug 8, 2024

Bree said:
There's one further command to run after the above. It's sfc /scannow

I thought I read somewhere that scannow was not necessary due to one of the other commands? I may be remembering incorrectly.

antspants · Aug 8, 2024

I do remember a lot of things incorrectly. My head doesn’t always work.

Ultimatly, if you can get a USB to work on the PC, copy this batch file at the bottom of the first post “Download” onto a usb and run it on your sisters PC

Windows 10 / 11 post WU installation cleanup script

Hey, folks, Thanks to a lot of wonderful folks here, we've made mention in a previous Insider topic about cleanup steps that can be run after Windows Update performs a major version install. Though these have been mentioned before by many, many people, it was this post by @IanMosley that...

www.elevenforum.com

Bree · Aug 8, 2024

antspants said:
I thought I read somewhere that scannow was not necessary due to one of the other commands? I may be remembering incorrectly.

DISM /Online /Cleanup-Image /RestoreHealth repairs corruption in the WinSxS component store, downloading new copies if necessary. But it doesn't do anything to the system files.

sfc /scannow scans for corruption in the system files, replacing corrupted ones with fresh copies from the component store.

If the component store is healthy, then sfc /scannow is sufficient on its own, using both is a 'belt and braces' approach that should fix most things. If that fails, then the next step before a Reset would be to attempt an in-place repair install.

Repair Install Windows 11 with an In-place Upgrade Tutorial

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

antspants · Aug 8, 2024

So…?

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

Bree · Aug 8, 2024

antspants said:
So…?

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

Yes.

The first two only report detected corruption in the component store, it's the last two commands that actually make any necessary repairs.

corvairbob · Aug 9, 2024

ok guys i got the pc and it seems to be in need of a complete reinstall of the OS. the keyboard is not working no icons in the lower right of the screen the mouse is not working. it will not show me the downloads no files show.

it may be no usb ports are working at this time i'm in the bios and running the tests i started memort and it started at 20 minutes. that seems real long for a memory test. but i will run all the available tests in that page and then move on. win+s does not come up i tried to run an internal reset and that failed.

memory passed
smart test passed
short dst passed
ac adapter passed
battery primary ok
primary logic ok
charge state now available it is plugged in
it seems it does not like the charge state of the main batteryit was in a very low charge when i got it
system board passed current bios ver. 2.3.2.0
pci passed
memory passed 7.72
on board videp passed
audio passed
usb passed
keyboard passed

so i will boot to the win10 esd and start over she has some serious issues. and of course she has not ran backup other than the backup i did months ago