Win11 - Settings says "Not Connected", but I am connected to the internet?


RedFox24

Member
Local time
6:12 AM
Posts
2
OS
Windows 11
Hi, I've been encountering a strange issue with the network on my Windows 11 PC recently, I'm not exactly sure what caused it.

My taskbar indicates that I have a working ethernet connection, and internet on my PC mostly works fine, browsers work, steam works etc., but the modern style settings app shows "Not connected, you aren't connected to any networks", and this seems to cause certain apps to also assume I have no internet connection (e.g. Spotify, Nvidia GeForce Experience), and therefore not work correctly or start in offline mode. The status of the network adapter in control panel's network and sharing centre shows that IPv4 connectivity is fine (no IPv6 though, but this doesn't seem to be an issue on any other devices on the network - I think this is a limitation of my router).

I don't think that this is an issue with my ethernet adapter driver, since I also have a WiFi dongle installed that faces the same problem. I have also tried uninstalling the driver from device manager and reinstalling the driver from Realtek's website.

Anyone have any idea what's going on or how to fix this? Any help or advice would be greatly appreciated. Thanks.
 
Windows Build/Version
11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X
    Motherboard
    Gigabyte B550 Aorus Pro V2
    Memory
    16Gb Kingston Hyperx Fury
    Graphics Card(s)
    GTX 3060Ti
    PSU
    Cougar CMX1000W
    Case
    Fractal Meshify Compact 2
    Cooling
    NZXT Kraken X63
Are you using any 3rd party apps related to the network or firewall?
 

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
You say recently. So you've had Windows 11 installed for a while now and no issue?
How long has it been an issue?
Do you recall any security software you may have installed or tested lately?


What is the router make and model number?

Does this site also say you don't have IPv6 connection?

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI Custom build
    CPU
    Intel i9-9900K
    Motherboard
    MSI MPG Z390 Gaming Edge AC
    Memory
    64GB
    Graphics Card(s)
    EVGA GeForce GTX 1070 TI
    Internet Speed
    1 Gbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
This will be long, so settle in.
Since the problem is happening on both wired & wireless, you have to prove if the problem is caused by your hardware or Windows by process of elimination. I would suggest these steps. Anywhere you see the word CHECK means to see if “Not Connected” is still being indicated.

If you haven’t already done it, before you start, reset your router and restart computer and CHECK. This could fix the issue.

First, we'll check the wired side of your connections.

1. Connect with wired ethernet cable and keep dongle inserted.

2. Reset your network components to factory default using this tutorial.

3. CHECK - If you no longer see "not connected", go to step 5.

If you still see it, remove dongle and CHECK. If still "not connected", open a command prompt as administrator and type sfc /scannow

This is where it gets kind of tricky. After system file checker completes, make note of whether it found and corrected any problems. If found and corrected, restart and CHECK. If that fixed the problem on the wired side continue to step 4.
If it found problems it could not correct, in command window type dism /online /cleanup-image /restorehealth.
Restart and CHECK.

If there's still a problem after running dism using wired internet and dongle removed, it proves either your ethernet adapter is causing the problem (which I doubt) or there's an erroneous flag set somewhere in Windows that a repair install might fix. (You can eliminate the adapter being the problem by disabling it in device manager, plugging in the dongle, and establishing wireless connection-CHECK)

4. Plug in the dongle. CHECK

5. IF no "not connected" indicated, the wired side is good. Disconnect your ethernet cable and establish a wireless connection. CHECK.

6. If still none, you're ALL good, so stop here.


7.But if you see "not connected" at this point, your wireless side has issues we need to work on.
It's probably the dongle causing the problem, but you can try one more step. Open a command prompt as administrator. Run the following commands one at a time to reset wireless. Let each one complete. You can copy and paste the commands.

netsh int ip reset c:\resetlog.txt
ipconfig /flushdns
netsh winsock reset
ipconfig /release
ipconfig /renew
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh advfirewall reset

Restart computer

8. After all that, CHECK -if you still see the "not connected" when you connect wirelessly, you have a bad dongle. Uninstall it in device manager, unplug it, and reconnect ethernet cable .CHECK
It’s possible but not likely you may see the issue has come back using only wired ethernet. You may have to do step 2 again to get it to go away.

Whew!! That was a long one. Hope it helps.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The firewall was not reset in your above. That should be reset too if you're going to reset everything.
From an elevated admin command prompt.

netsh advfirewall reset
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI Custom build
    CPU
    Intel i9-9900K
    Motherboard
    MSI MPG Z390 Gaming Edge AC
    Memory
    64GB
    Graphics Card(s)
    EVGA GeForce GTX 1070 TI
    Internet Speed
    1 Gbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
Hi all, my apologies for not seeing that people replied to this thread until now.

@AdvancedSetup Yes , I had windows 11 installed for a while before encountering this issue, but I must admit I can't remember what I was doing immediately before this started happening, since it has been quite a while now. I think I had some other network issue, which I tried to fix with a network reset, but then this was the result.

My router is a Hitron CGNV4-BIZ, however I have noticed I still get this problem even if I share my phone's 4G connection over USB.

That website does indeed indicate that I don't have IPV6 support ("No IPv6 address detected"). And it says the same thign on my laptop/phone connected over WiFi.

I have tried all of the steps @glasskuter kindly wrote out, but still no change :/. SFC scannow returned found no issues.

Also, I should mention that as a last ditch attempt I reset my computer using the "Reset this PC" option in settings->system->recovery, choosing to keep my personal files, and even that hasn't fixed the issue. I also tried updating my BIOS and resetting it to its default settings. At this point do you think it is an issue with my motherboard? Everything still works fine on Ubuntu. The next thing I want to try is a fresh windows installation on a different drive/partition.

Thanks so much for your replies, and again sorry I didn't see them sooner.

P.S. one other thing I forgot to mention - whenever I disable then enable the WiFi or ethernet adapters (or reboot), the correct "ethernet/WiFi connected" icon comes up in the taskbar, but only for a few seconds before it goes back to displaying "no internet access".
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X
    Motherboard
    Gigabyte B550 Aorus Pro V2
    Memory
    16Gb Kingston Hyperx Fury
    Graphics Card(s)
    GTX 3060Ti
    PSU
    Cougar CMX1000W
    Case
    Fractal Meshify Compact 2
    Cooling
    NZXT Kraken X63
Two more thing I've thought about. 1) What do you see when you remove the dongle and completely bypass your router by plugging your ethernet directly into your IP's poe?

2) Your specs indicate a later model mobo which usually have a resident wireless adapter. Are you sure by connecting the dongle that you don't have TWO wireless adapters. Verify in device manager.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hello, I have also been encountering this problem and have spent countless hours looking for any solutions and went through this thread and many more to no luck. This is the only case that is exactly the same as my own, especially because of the short moment it says activated when I plug Ethernet back into my pc, and how only some apps get effected.
If either of you have any other advice I would greatly appreciate it as I am at the point of giving up on this computer completely because nothing seems to work.
 

My Computer

System One

  • OS
    windows 10
    Computer type
    PC/Desktop
    CPU
    Intel i5 4460
    Motherboard
    ASUS B85M-G
    Memory
    16gb Kingston ddr3
    Graphics Card(s)
    AMD Sapphire RX480
Two more thing I've thought about. 1) What do you see when you remove the dongle and completely bypass your router by plugging your ethernet directly into your IP's poe?

2) Your specs indicate a later model mobo which usually have a resident wireless adapter. Are you sure by connecting the dongle that you don't have TWO wireless adapters. Verify in device manager.
And thank you for the steps given but I have tried that and the windows reinstall and rested Redford has tried.
 

My Computer

System One

  • OS
    windows 10
    Computer type
    PC/Desktop
    CPU
    Intel i5 4460
    Motherboard
    ASUS B85M-G
    Memory
    16gb Kingston ddr3
    Graphics Card(s)
    AMD Sapphire RX480
I ran into this problem when I got a great deal on a newish alienware laptop.
I ran all the command prompts and ran into this access denied for two of the commands
 

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  • Reset.jpg
    Reset.jpg
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    Reset 2.jpg
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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
I ran into this problem when I got a great deal on a newish alienware laptop.
I ran all the command prompts and ran into this access denied for two of the commands.
Anyone?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
My taskbar indicates that I have a working ethernet connection, and internet on my PC mostly works fine, browsers work, steam works etc., but the modern style settings app shows "Not connected, you aren't connected to any networks".
The status of the network adapter in control panel's network and sharing centre shows that IPv4 connectivity is fine
To address the orig question, if Data Usage is disabled, it might cause this:

capture_12252023_101001.jpg
Enable and run the service and task manually or run CMD as admin and copy/paste:
Code:
schtasks /Change /TN "Microsoft\Windows\DUSM\dusmtask" /Enable
sc config DusmSvc start= auto
net start DusmSvc
capture_12252023_101332.jpg

I ran all the command prompts and ran into this access denied for two of the commands
Check out this, it will reset network services to default and enable active probing.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Notifier: Xiaomi Mi Band 7 NFC (05/24)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
newish alienware laptop
Where was that computer used before you got it? I saw the same thing several years ago when our church was donated some Notebooks from a company where the employee simply unplugged them without properly disconnecting from the Server-based Network and removing users' passwords. Fortunately I had a disc that allowed me to do a full/clean install and make useful.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Where was that computer used before you got it? I saw the same thing several years ago when our church was donated some Notebooks from a company where the employee simply unplugged them without properly disconnecting from the Server-based Network and removing users' passwords. Fortunately I had a disc that allowed me to do a full/clean install and make useful.
I bought used from a man, it was his son's. They didn't seem to be very techy.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
To address the orig question, if Data Usage is disabled, it might cause this:

View attachment 82261
Enable and run the service and task manually or run CMD as admin and copy/paste:
Code:
schtasks /Change /TN "Microsoft\Windows\DUSM\dusmtask" /Enable
sc config DusmSvc start= auto
net start DusmSvc
View attachment 82262


Check out this, it will reset network services to default and enable active probing.
On the second set. Where do the Commands actually start? looks to be 100 lines
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def

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