Windows 11 23H2 File Explorer keeps crashing!

Hoover1979 said:

I am using my dad's new laptop until my desktop gets the required repairs. I have File Explorer constantly crashing, on a daily basis.

This is what Event Viewer says after a FE crash:

General crash information:
Faulting application name: Explorer.EXE, version: 10.0.22621.3880, time stamp: 0x0a9e5890
Faulting module name: Windows.Devices.Lights.dll, version: 10.0.22621.3810, time stamp: 0x69dc3d4a
Exception code: 0xc0000005
Fault offset: 0x00000000000450d7
Faulting process id: 0x0x2A40
Faulting application start time: 0x0x1DAD635613528D6
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\Windows.Devices.Lights.dll
Report Id: 4be1642b-1f8c-4ffd-84e7-ab0b63b16556
Faulting package full name:
Faulting package-relative application ID:

Attached is a Pastebin link with my full DXDiag information.

Hoover1979's DXDiag Information 15-07-2024 - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

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Rollback_Jockey said:

Have you tried SFC /SCANNOW and Dism /Online /Cleanup-Image /CheckHealth

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Hoover1979 said:

That was my first port of call. SFC said there was no corruption. I also did DISM /RestoreHealth anyway, but no dice. I performed these operations in an elevated command prompt.

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Hoover1979 said:

That was my first port of call. SFC said there was no corruption. I also did DISM /RestoreHealth anyway, but no dice. I performed these operations in an elevated command prompt.

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hdmi said:

Windows.Devices.Lights.dll is the Windows Dynamic Lighting (WDL) service that's causing the crash. Go in MyASUS app | System update. As you can see in my screenshot below, it could be possible that a hotfix is available from Asus that you haven't installed yet, and that could potentially get rid of the problem.

View attachment 101404

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Hoover1979 said:

I just tried that and it said my system was up to date.

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hdmi said:

Try disabling Dynamic Lighting through Windows Settings. Enable or Disable Dynamic Lighting on RGB Devices in Windows 11 Tutorial

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Hoover1979 said:

I had already disabled it in settings. Yet I still get FE crashes due to this stupid feature. The only device I have that showed up in Windows Dynamic Lighting, my Logitech G502 X Plus, and G Hub's lighting effects are far better than the poxy Windows 11 effects, so I disabled it ages ago, so as to stop Windows Dynamic Lighting interfering with my mouse.

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