Windows 11 25H2 - Computers freezing


MTLX237

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Local time
6:46 PM
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2
OS
Windows 11
Hello, I'd like to ask whether any of you encountered a similiar issue as we have since updating to 25H2 ver. 26200.8875, multiple computers have "frozen" and the only solution seems to be a hard reset.

What it does:

1 - Computer responds to pings but it can't be rebooted remotely (management tools, cmd, ps - returns an error)
2 - It still renders everything and the cursor can be moved across the screen but it doesn't respond to any other inputs (mouse clicks, keyboard, etc.)
3 - It happens randomly and on multiple Lenovo laptops and computers so far (T14, T15, ThinkCenters...)
4 - The EventViewer doesn't show any obvious errors, only thing is that the logs are completely empty from the moment it freezes up until restart as if the whole OS froze

Has anyone experienced something similiar/the same issue since the latest July update? I googled a bit tho I didn't find any issues that would behave the same.
 
Windows Build/Version
26200.8875

My Computer My Computer

At a glance

Windows 11
OS
Windows 11

My Computers My Computers

  • At a glance

    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
    OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
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    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
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    90W external power brick
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    24" All in One
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    Default Air Cooling
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    HP WiFi UK extended
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    HP WiFi 3 Button
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    Edge & Firefox
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    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
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    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
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    Intel
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    13" Dell Laptop
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    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
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    ClamAV TK
    Other Info
    Mainly Open Source Software
Are these computers Company controlled and if so are you able to remove these controls and return Win 11 to its original state ?
 

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win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge
Please can you complete your system specs as fully as you are able. We don't even know if you are running Windows 11 Home , Pro or Enterprise.
My Windows 11 Pro is on 26200.8894. Is your system fully updated.

I have had a few freezes, normally just after a big Windows update and I have to use the power button to shut it down and then it's OK.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8894AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 25H2 26200.8894
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Motherboard
    BIOS CT_BI_AMI_LX15PRO_AB8139_A-004
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot SecureAnywhere Complete beta
  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
  • Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8894
    CPU Pentium Silver N6000
    RAM 4GB
    BIOS v1.17
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
Mine is a Lenovo Laptop different model to yours but a similar problem with Edge freezing, Cursor moves but clicking does not work. However you can get to the Task Manager.
25H2 26200.8894

To unfreeze open the Task Manager > Processes > Edge > GPU Process > End.
You can wait a while > 5 min or longer it will unfreeze by itself.

I have Repaired Edge, Settings > Apps > Installed apps > Microsoft Edge > 3 dots > Modify > Repair.

The freezing is rather infrequent ~ 1 per day, but consistent, with no errors indicated. It needs a long test, but so far far (3 days) seems to work.
However the 26200.8894 update was done around the same time so doubts remain.

It is only the Web Browser that freezes.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
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