Solved Windows 11 Wireless not recognized by OS


Buzz188

Member
Local time
1:12 PM
Posts
11
OS
Windows 11
I did a series of command prompts to identify the issue
See below.
Microsoft Windows [Version 10.0.22621.2861]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>sfc scannow

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (C) Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect versions with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory> [/OFFLOGFILE=<log file path>]]

/SCANNOW Scans integrity of all protected system files and repairs files with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operation is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No repair
operation is performed.
/OFFBOOTDIR For offline repair, specify the location of the offline boot directory
/OFFWINDIR For offline repair, specify the location of the offline windows directory
/OFFLOGFILE For offline repair, optionally enable logging by specifying a log file path

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows /OFFLOGFILE=c:\log.txt
sfc /VERIFYONLY

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>dishpart
'dishpart' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>diskpaert
'diskpaert' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>chkdsk c: /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
269312 file records processed.
File verification completed.
Phase duration (File record verification): 5.81 seconds.
31897 large file records processed.
Phase duration (Orphan file record recovery): 17.02 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.69 milliseconds.

Stage 2: Examining file name linkage ...
173 reparse records processed.
366400 index entries processed.
Index verification completed.
Phase duration (Index verification): 4.86 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 137.51 milliseconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.66 milliseconds.
173 reparse records processed.
Phase duration (Reparse point and Object ID verification): 3.60 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 110.15 milliseconds.
48545 data files processed.
Phase duration (Data attribute verification): 1.46 milliseconds.
CHKDSK is verifying Usn Journal...
37806064 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 281.04 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

249938943 KB total disk space.
40239804 KB in 131552 files.
95468 KB in 48546 indexes.
0 KB in bad sectors.
398059 KB in use by the system.
65536 KB occupied by the log file.
209205612 KB available on disk.

4096 bytes in each allocation unit.
62484735 total allocation units on disk.
52301403 allocation units available on disk.
Total duration: 11.23 seconds (11236 ms).

C:\Windows\System32>1) dism /online /cleanup-image /scanhealth
'1)' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22621.2861

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\System32>dism/online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22621.2861

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
269312 file records processed.
File verification completed.
Phase duration (File record verification): 5.58 seconds.
31897 large file records processed.
Phase duration (Orphan file record recovery): 17.69 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.94 milliseconds.

Stage 2: Examining file name linkage ...
173 reparse records processed.
372456 index entries processed.
Index verification completed.
Phase duration (Index verification): 5.75 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 181.41 milliseconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.06 milliseconds.
173 reparse records processed.
Phase duration (Reparse point and Object ID verification): 3.45 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 89.90 milliseconds.
51573 data files processed.
Phase duration (Data attribute verification): 1.43 milliseconds.
CHKDSK is verifying Usn Journal...
41007320 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 219.02 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

249938943 KB total disk space.
41118060 KB in 137650 files.
104780 KB in 51574 indexes.
0 KB in bad sectors.
401131 KB in use by the system.
65536 KB occupied by the log file.
208314972 KB available on disk.

4096 bytes in each allocation unit.
62484735 total allocation units on disk.
52078743 allocation units available on disk.
Total duration: 11.86 seconds (11860 ms).

C:\Windows\System32>
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
I also ran an offline scan through window defender. Here are a couple files that resulted.
 

Attachments

  • WARNINGMALWARE.zip
    10 KB · Views: 0

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
Another line of Command prompts resulted in this.
 

Attachments

  • Reset 2.jpg
    Reset 2.jpg
    36.6 KB · Views: 2
  • Reset.jpg
    Reset.jpg
    18.2 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
While I appreciate you providing a lot of data, none of it seems to directly be related to the issue in the title of your post. For example, you never even really make clear what the actual problem is. Is it that Windows does not see the wireless network that you want to connect to? Does Windows Device Manager not see the WiFi adapter in your system at all? Is this a laptop with built-in WiFi? If so, have you checked BIOS settings to see if WiFi is disabled?

If you could provide some of this information, including the precise computer model this would be appreciated.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
I also ran microsoft safety scanner and it identified a few infected files but did not seem to by the end of the full scan. Runs between 5-7 infected files. I suspect Malware is present in this Alienware P31E Laptop. Here is a shot of it in progress, but I could not hit to take a shot of "nothing wrong."
 

Attachments

  • MSSC 1.jpg
    MSSC 1.jpg
    17.3 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
While I appreciate you providing a lot of data, none of it seems to directly be related to the issue in the title of your post. For example, you never even really make clear what the actual problem is. Is it that Windows does not see the wireless network that you want to connect to? Does Windows Device Manager not see the WiFi adapter in your system at all? Is this a laptop with built-in WiFi? If so, have you checked BIOS settings to see if WiFi is disabled?

If you could provide some of this information, including the precise computer model this would be appreciated.
The OS doesn't recognize a connection but most of the apps on the PC do. So internet is "connected."
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
Looks like you have some malware infections then...full wipe and clean install of Windows should do the trick. Or you can of course waste time and hunt down all malware, which of many can be first of all difficult to detect and secondly very difficult to get rid of without breaking the whole system.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Looks like you have some malware infections then...full wipe and clean install of Windows should do the trick. Or you can of course waste time and hunt down all malware, which of many can be first of all difficult to detect and secondly very difficult to get rid of without breaking the whole system.
I started all of this with a factory restart when I purchased this laptop. Then I did a partial restore. After that didn't work did a full wipe and clean install of Windows. Still have this issue. Anyone else have any suggestions?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware
    CPU
    I7 8750H
    Motherboard
    Laptop
    Memory
    16gb
    Graphics Card(s)
    Nvidia 1070M
    Sound Card
    ?
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    250gb m.2
    1tb 7200rpm hd
    PSU
    powerblock
    Case
    N/A
    Cooling
    N/A
    Keyboard
    N/A
    Mouse
    Corsair el cheapo
    Internet Speed
    Fast enough
    Browser
    Brave
    Antivirus
    Win Def
I started all of this with a factory restart when I purchased this laptop. Then I did a partial restore. After that didn't work did a full wipe and clean install of Windows. Still have this issue. Anyone else have any suggestions?
OK. This statement and the fact you have an 8th gen cpu leads me to believe this was a used laptop. Is that right? To advise you we need some direct answers.
Are you saying that wireless has never worked? Did you install the correct wireless adapter driver from Dell?

As @hsehestedt asked, does the wireless adapter show up in device manager? Is it enabled in UEFI bios?

If this machine was used, have you considered that the problem might be a defective wireless adapter? It's easily proven by buying a usb wireless adapter for about 10 bucks. Even if it wasn't used, it could still be bad hardware.

Just because you clean installed once, if you have malware now, another clean install is advised. It's the only way to know your laptop is 100% clean.

Your statement about "apps see a connection but windows doesn't so internet is connected" makes no sense. If you have internet access, are you saying your issue is that you just do not see the wireless icon in the task tray?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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