Solved Windows Hello Face Recognition not Working in 10.0.22000.100


hsehestedt

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My camera seems to be working, at least it does in the Windows Camera app. However, when logging on, I get a brief message that says "Something went wrong" when the face recognition should happen.

I've already uninstalled / reinstalled the camera driver, but that has not helped.

Anyone else seeing this difficulty since upgrading to this build?

System: HP Spectre x360 15-BL012DX Laptop
 

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    Win11 Pro 22H2, Moment 2
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    Intel i7-11700K
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    ASUS Prime Z590-A
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    128GB Crucial Ballistix 3200MHz DRAM
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    No GPU - CPU graphics only (for now)
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    HP Envy 32
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    2560 x 1440
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    1 x 1TB NVMe Gen 4 x 4 SSD
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  • Operating System
    Win11 Pro 22H2, Moment 2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
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    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

z3r010

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My PC is completely crashing at login when it gets to the Windows Hello face login :(
 

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System One System Two

  • OS
    Windows 11 Workstation
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    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
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    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
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    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2715H & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
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    ASUS ROG THOR 850W 80 Plus Platinum
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    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
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    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
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    Logitech MX Master 3
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    HP M281 Printer
    Logitech Brio Stream webcam
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  • Operating System
    Windows 10
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    Laptop
    Manufacturer/Model
    Surface Laptop
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    i7

hsehestedt

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Doh! I just read the release notes. This is a known problem in this build (the error, not the crashing).
 

My Computers

System One System Two

  • OS
    Win11 Pro 22H2, Moment 2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 22H2, Moment 2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
    Monitor(s) Displays
    4k 15-inch
    Screen Resolution
    4k (3840 x 2160)
    Hard Drives
    1TB Seagate FireCuda 510 NVMe SSD
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

z3r010

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I unplugged the camera booted to safemode then restarted and I'm in :party:
 

My Computers

System One System Two

  • OS
    Windows 11 Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2715H & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    ASUS ROG THOR 850W 80 Plus Platinum
    Case
    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
    Cooling
    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
    Keyboard
    Logi Ergo
    Mouse
    Logitech MX Master 3
    Internet Speed
    900/100 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
    Other Info
    HP M281 Printer
    Logitech Brio Stream webcam
    Yeti X mic
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop
    CPU
    i7

Ed Tittel

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General reporting indicates that uninstalling the device, then rebooting works for most people who encounter the "Something went wrong..." error. Luckily neither of my Win11 test machines fell prey to this issue and fingerprint scanners (on both) and facial recognition via camera (on one) kept working just fine.
=e=
 

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    Windows 11
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    Lenovo X380 Yoga
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    i7-8650U (8th Gen/Kaby Lake)
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    20LH000MUS (U3E1)
    Memory
    16 GB
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    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
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    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
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    Lenovo integrated 65W power brick
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    Integrated Lenovo ThinkPad keyboard
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    touchscreen, touchpad
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    GbE (Spectrum/Charter)
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    all of em
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    Purchased early 2019 as Windows Insider test PC

CornishRattler

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Can confirm, uninstalled under biometrics in device manager, rebooted and face recognition is working fine
 

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System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W10 VHDX Triple Boot
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
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    1 x Samsung 980 Pro 1TB
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hsehestedt

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Uninstalling / reinstalling / rebooting did not help me. Ah well, it's only a dev build so I expect issues at this point.
 

My Computers

System One System Two

  • OS
    Win11 Pro 22H2, Moment 2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 22H2, Moment 2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
    Monitor(s) Displays
    4k 15-inch
    Screen Resolution
    4k (3840 x 2160)
    Hard Drives
    1TB Seagate FireCuda 510 NVMe SSD
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

Marcus Vinicus

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My HP laptop running Windows 11 got a new driver via Windows Update:
Windows Hello Face - Biometric - 10.0.22000.150
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
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    PC/Desktop
    Manufacturer/Model
    Homebuilt
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    AMD Ryzen 9 5900X
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    Asus ROG Strix X570 - E Gaming - Bios 4408
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    Hyper X Fury 32gb 3200mhz DDR4 Dual Channel
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    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
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    Supreme FX8-Channel High-Definition Audio CODEC S1220A
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    Sony 43" TV
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    3840 x 2160
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    Samsung 980 Pro 1TB (OS) |
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    Corsair RM850x White
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    Lian-Li Lancool Mesh
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    Noctua NH-15S | 8 x Lian Li 120mm fans
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    Logitech K350
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    Logitech MX Ergo Trackball
    Internet Speed
    Fibre - warp speed
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    Microsoft Edge Chromium
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    Bitdefender Total Security
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    Logitech Brio 4K Webcam |
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  • Operating System
    Windows 11 Pro
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    Laptop
    Manufacturer/Model
    HP ProBook 455 G7
    CPU
    AMD Ryzen 5 4500U
    Memory
    16GB DDR 3200mhz
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    AMD Radeon
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    15.6"
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    1920 x 1080
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    512 GB PCIe® NVMe

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