Face Recognition Not Turning On

wesweber · Apr 20, 2024

Before the February and March updates Face Recgnition was working. Now its not.. I reran the setup process but the face rec isn't working I can log with the PIN but not Face rec. It's like its not being turned on during setup.
So any ideas? Is one of the recent updates breaking my login process?

glasskuter · Apr 20, 2024

Welcome to the forum. Go here and click on "run the troubleshooter" Troubleshoot problems with Windows Hello - Microsoft Support

wesweber · Apr 21, 2024

Troubleshooter isn't finding anything wrong. My computer specs are in my profile but here they are

OS: windows 11 23h2
Computer type PC/Desktop
Manufacturer/Model Home Built
CPU Intel(R) Core(TM) i7-13700KF LGA1700 CPU @ 3.4GHz max
Motherboard: Gigabyte Z790 Aorus Elite AX (rev.1.1)
Memory: CORSAIR Vengeance 64GB (2 x 32GB) DDR5 DRAM 5200MT/s
Graphics Card(s): Zotac Gaming Geforce RTX 4070 twin edge 12GB 192bit GDDR6X
Sound Card: n/a
Monitor(s) Displays: 1. ASUS VK246 TFT LCD 24" wide 3440x1440 2.Dell 2005fpw 1680x1050Screen Resolution1. 3440 x 1440 2. 1680 x 1050
Hard Drives: WDC WD850x 1TB Series M2 2280 1TB WDC WD 850x 2TB
WDC WD2001fzex 2TBPSUCorsiar RM1000
Case: Phanteks Enthoo Pro
Cooling: EX-Nucleus AIO CR360 Lux D-RBG
Keyboard: Razer Blackwidow Elite
Mouse: Razer Deathadder
Internet: Speed500G/s
Browser: Floop
Antivirus: Microsoft Defender

When I login in the morning and press the space bar all I get is the prompt fro the PIN. It used to trun on the camera and start scanning my face.
Thanks for responding quickly.

andrew129260 · Apr 23, 2024

What do you see when you go under Settings > accounts > Sign in options > face recognition?

Does it show it is supported and enabled?

If you launch the camera app (by searching for camera in the start menu) is your camera functioning?

wesweber · Apr 23, 2024

Here's what I see when I go under Settings > accounts > Sign in options > face recogniti

Seems to imply the feature is supported. The camera app does work. Also when I run though the Racial Rec setup the camera light comes on and the red light blinks while my face has a square around it. After it appears done there is a note to setup the PIN, the PIN is already setup and is the only option when logging in.
I haven't found a way to tell if Facial Rec is activated.

andrew129260 · Apr 24, 2024

Ok, so since you ran through the setup again, launch the camera app and ensure the camera can see your face. Then lock your machine and see if it unlocks with face.

wesweber · Apr 24, 2024

The camera app works, I see myself. Locking windows then unlocking windows only asked for the PIN.

andrew129260 · Apr 24, 2024

Do you see the looking for you text on the logon screen when its locked?

Enable or Disable Facial Recognition Sign-in Option in Windows 11 Tutorial

This tutorial will show you how to enable or disable the facial recognition sign-in option and UAC credential provider for all users in Windows 10 and Windows 11. Credential providers are the primary mechanism for user authentication—they currently are the only method for users to prove their...

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wesweber · Apr 25, 2024

So I ran the enable version of the reg line, It didn't appear to do anything. I went through the Facial Rec setup again and still not running. Just for kicks I ran the disable line and watched it change the registry and add the disable dword. I reran the enable version and watched it remove the disable dword. But still no joy.

andrew129260 · Apr 25, 2024

Do you see the looking for you text on the logon screen when its locked?

What is your camera make and model? Is this for the desktop in your specs?

wesweber · Apr 25, 2024

Camera: Lenovo HD Performance FHD Webcam model: FHDWC510 1080P firmware ver: 4.6.2 SN 8SSC21D66057VGC04JAL 205 (connection:USB-C to USB-A) pn sc21d66057

I don't see "the looking for you" text on the lock screen.

andrew129260 · Apr 25, 2024

wesweber said:
Camera: Lenovo HD Performance FHD Webcam model: FHDWC510 1080P firmware ver: 4.6.2 SN 8SSC21D66057VGC04JAL 205 (connection:USB-C to USB-A) pn sc21d66057

I don't see "the looking for you" text on the lock screen.

So that sounds like its not actually set up then. Try changing your windows hello pin, (or reset it), and then set the camera back up.

There is a firmware update tool for the camera here you can try:

Lenovo 510 FHD Webcam/ Lenovo Performance FHD Webcam - Overview and Service Parts - Lenovo Support US

support.lenovo.com

I notice the camera is certified for windows 10 hello. But it does not mention windows 11. Windows 11 changed some things in the way windows hello works to be more secure. It is possible these changes affected the camera. But if it worked before in windows 11 like you say, then it should be working.

wesweber · Apr 26, 2024

Seems like something is wrong with the hello system. I did get the PIN changed but in that process it killed the keyboard and I had to turn on the screen keyboard to enter a new PIN. Restarting the PC cured the keyboard problem, I'm almost afraid to this. After getting the PIN changed and the PC restarted, the Facial Rec is still not working. The problem did happen after the last couple of updates. I'm going to have to start a log when updates are applied and when I star having problems. After the November updates the hibernate function stopped working, the update in Feb brought it back.
I did find and applied the camera firmware update on Monday, that didn't help either. I'm still open to anything you might come up with. Security is important to me, got some grandkids running around here and the Facail Rec keeps them from using the computer without supervision.

Thanks for the help by the way, keep it coming.

glasskuter · Apr 26, 2024

The problem could also be the tpm is hosed in some way preventing biometrics from working. Turn off bitlocker /device encryption on all drives first. Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows operating system will automatically reinitialize it and take ownership again.
Use at your own risk.

Clear TPM in Windows 11 Tutorial

This tutorial will show you how to clear the Trusted Platform Module (TPM) security processor to reset it back to a default state. Trusted Platform Module (TPM) technology is designed to provide hardware-based, security-related functions. A TPM chip is a secure crypto-processor that is designed...

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Turn Off BitLocker for Drive in Windows 11 Tutorial

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andrew129260 · Apr 26, 2024

wesweber said:
Seems like something is wrong with the hello system. I did get the PIN changed but in that process it killed the keyboard and I had to turn on the screen keyboard to enter a new PIN. Restarting the PC cured the keyboard problem, I'm almost afraid to this. After getting the PIN changed and the PC restarted, the Facial Rec is still not working. The problem did happen after the last couple of updates. I'm going to have to start a log when updates are applied and when I star having problems. After the November updates the hibernate function stopped working, the update in Feb brought it back.
I did find and applied the camera firmware update on Monday, that didn't help either. I'm still open to anything you might come up with. Security is important to me, got some grandkids running around here and the Facail Rec keeps them from using the computer without supervision.

Thanks for the help by the way, keep it coming.

Thats is extremely odd. Are you having any other problems with your system?

And it might be worth trying what @glasskuter suggested. That was a good thought.

wesweber · Monday at 12:35 PM

I don't use bitlocker, so didn't try that option. I did clear the TPM, there was no choice to stop or start the TPM. That didn't fix anything.
So started going through the logs in Event Viewer. I did find this recorded during another try with the Facial Rec:
Information 4/29/2024 9:18:35 AM Biometrics 1015 WBioSrvc
Information 4/29/2024 9:18:33 AM Biometrics 1507 BioCredProv
Information 4/29/2024 9:18:09 AM Biometrics 1010 WBioSrvc
Verbose 4/29/2024 9:18:03 AM Biometrics 1006 WBioSrvc
Verbose 4/29/2024 9:18:01 AM Biometrics 1006 WBioSrvc
Error 4/29/2024 9:16:28 AM Biometrics 1014 WBioSrvc
Error 4/29/2024 9:16:25 AM Biometrics 1014 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Information 4/29/2024 9:16:25 AM Biometrics 1600 WBioSrvc

I'm hoping this will spawn some ideas

andrew129260 · Monday at 1:50 PM

wesweber said:
I don't use bitlocker, so didn't try that option. I did clear the TPM, there was no choice to stop or start the TPM. That didn't fix anything.
So started going through the logs in Event Viewer. I did find this recorded during another try with the Facial Rec:
Information 4/29/2024 9:18:35 AM Biometrics 1015 WBioSrvc
Information 4/29/2024 9:18:33 AM Biometrics 1507 BioCredProv
Information 4/29/2024 9:18:09 AM Biometrics 1010 WBioSrvc
Verbose 4/29/2024 9:18:03 AM Biometrics 1006 WBioSrvc
Verbose 4/29/2024 9:18:01 AM Biometrics 1006 WBioSrvc
Error 4/29/2024 9:16:28 AM Biometrics 1014 WBioSrvc
Error 4/29/2024 9:16:25 AM Biometrics 1014 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Verbose 4/29/2024 9:16:25 AM Biometrics 1108 WBioSrvc
Information 4/29/2024 9:16:25 AM Biometrics 1600 WBioSrvc

I'm hoping this will spawn some ideas

thanks, I was going to suggest event viewer next, but you beat me to it. :wink:

Have you tried another usb port for the camera? Preferably in the back?

Maybe try setting up another user account and see if you can enable windows hello for that?

You did try changing the pin correct? And then resetting up the camera again? Want to make sure.

Unfortunately though I am not seeing much coming up with that error message. I have asked for help from some other members around here, but it may be worth a try getting a newer camera that is confirmed to be compatible with windows 11 hello and seeing if that one works. Having said that, like I stated before to my knowledge any camera that works for windows 10 hello should also work with windows 11 hello. I do not know of any instance where windows hello is different enough between 10 and 11 that would cause it to no longer function.

wesweber · Tuesday at 11:26 AM

New wrinkle this morning. Windows wouldn't recognize my PIN that I set yesterday and was working. I had to reset it.
Since nothing is showing up for a cause, I'm thinking of doing a restore from backup. It's from early April and Facial Rec was working. As I add updates on I can see which one causes a problem.

wesweber · Tuesday at 11:38 AM

I was in accounts looking to create a new account to test Facial Rec (FR) and its showing a passkey. I don't remember creating one but could have.

I can't delete it, error is "The passkey can't be deleted because it's needed to login". I would like to delete to start the FR over again. If I can get FR to work with it great but not a high priority.

andrew129260 · Tuesday at 1:11 PM

I suspected something was up with the windows hello pin. So it looks like your account got converted to passkey instead of hello pin.

If you go into your microsoft account on the website you can remove the passkey and then you should be able to remove the passkey and set up a pin for windows hello.

Or you might want to just try following the directions from here:

Fix Something happened and your PIN isn't available on Windows 11 Tutorial

Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part of setting up fingerprint or facial recognition sign-in, but you can also sign in with just your PIN. A PIN is...

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