Windows Hello not working

mjw72652 · Oct 7, 2024

I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. My fingerprint reader and camera did not appear. When I opened settings, it told me that neither option was available. I checked device manager, and it said both devices were working properly.

Can anyone help?

antspants · Oct 7, 2024

You have no Windows version/build listed.

Assuming you’ve tried to reboot since discovering this problem:

Try another user account to see if it’s the same.

Add Local User Account in Windows 11

This tutorial will show you how to create and add a local account as a user on the PC in Windows 11. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files, browser favorites, and...

www.elevenforum.com

Delete User Account in Windows 11

This tutorial will show you how to delete a user account to remove it from your Windows 11 PC. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files, browser favorites, and desktop...

www.elevenforum.com

mjw72652 · Oct 7, 2024

It is the latest update of Windows 11 pro. Both devices worked just fine for weeks. I uninstalled and reinstalled both devices and drivers to no avail, rebooting each time.

antspants · Oct 7, 2024

mjw72652 said:
It is the latest update of Windows 11 pro. Both devices worked just fine for weeks. I uninstalled and reinstalled both devices and drivers to no avail, rebooting each time.

So you’re running 24H2?

Please type “Winver” into search on your PC and open it. Please type the version and build that it reports, into your “System Specs / OS” section (first on the list where you have placed “Windows 11”) Or just post it here in this thread.

Like this for example: Windows 11 Pro 24H2 Build: 26100.1742

This link will open your System Specs:

https://www.elevenforum.com/account/system-specs

Thank you

mjw72652 · Oct 7, 2024

antspants · Oct 7, 2024

mjw72652 said:
View attachment 111455

Thank you. I asked because it can help members to try and help determine if it is related to reported bugs etc

antspants · Oct 7, 2024

This member here, who owns an XPS, updated their BIOS, said it helped but hasn’t been back to mention if it stuck.

Goodix fingerprint reader disappears randomly

Hello all, I have an XPS 13 9310 2-in-1, and it has a Goodix fingerprint reader. I am having an issue where the fingerprint reader will randomly disappear from Windows - it just thinks it doesn't exist. If I go into the BIOS, disable it, apply changes, and immediately re-enable it (applying...

www.elevenforum.com

They also said (before updating the BIOS):

If I go into the BIOS, disable it, apply changes, and immediately re-enable it (applying changes, but not exiting the BIOS); as soon as I boot into Windows, it works perfectly for a while (sometimes a couple hours, sometimes a couple weeks), and then it disappears again, for the same process to repeat.

~~Perhaps you could connect to Dell or use their software to check for an updated BIOS.~~

Sorry, you said Desktop, appologies.
I take it that it is an external Fingerprint Reader, being a desktop? What brand & model is the Fingerprint Reader?

I would first try another user account.

mjw72652 · Oct 7, 2024

Here is device manager. Please keep in mind that both devices worked just fine for weeks. The only user account is my Microsoft Account. Everything works just fine on my MSI laptop, with virtually an identical setup except 16 cores and 16 GB memory.

antspants · Oct 7, 2024

By creating a new user account, you may be able to determine if there is an issue with your admin account.

I added both tutorials, you can delete the new one when finished with it, quite easily.

Can you recall anything you may have changed in Windows in the past couple of weeks, however small it may be?

antspants · Oct 7, 2024

Hi again.

I just noticed this post by Brink and wondered if because you’re using an external Bio reader, that your problem might be due to this;

Enable or Disable Enhanced Sign-in Security in Windows 11

This tutorial will show you how to enable or disable Enhanced Sign-in Security for all users in Windows 11. Windows Hello enables biometrics or PIN authentication, eliminating the need for a password. Biometric authentication uses facial recognition or fingerprint to prove a user's identity in...

www.elevenforum.com

mjw72652 · Oct 7, 2024

I posted this question on about a dozen forums. The problem is definitely the 24H2 update. There are numerous problems with this being posted regarding both Dell and HP computers. I guess that's why my MSI is OK.

antspants · Oct 7, 2024

mjw72652 said:
The problem is definitely the 24H2 update

Right, that’s why I asked if you could post your version.

But you posted an image of 23H2

Now you’ve changed it to 24H2.
If I had of known you had 3H2, I’d of concluded it was due to that.

Would of been good information to have

mjw72652 · Oct 7, 2024

My mistake. I have 23H2 as shown in the screenshot. I don't have 24H2. I updated to the version I now have on 9/30/24. I didn't even notice the discrepancy. So, I guess I am back to square one.

antspants · Oct 7, 2024

So you checked the settings from Brinks new tutorial I posted above?

mjw72652 · Oct 7, 2024

The steps in his tutorial must be for Windows 10, because the settings app in Windows 11 does not have the same options shown in his tutorial.

antspants · Oct 7, 2024

Perhaps it’s for Copilot + PCs but it doesn’t say so in the tutorial heading.

The way I see it is you have 2 choices (unless someone else has a suggestion)

1. Try what I suggested (because you asked for hep) Create a new (2nd) user account to see if the issue remains when in a new user account. And if so, cross that bridge with help from members.

2. Wait for patch Tuesday (Tomorrow) and see if the issue remains

mjw72652 · Oct 7, 2024

I created second local account. It has the same problem. I also ran the reg file in Brink's tutorial, which didn't help.

antspants · Oct 7, 2024

mjw72652 said:
I created second local account. It has the same problem. I also ran the reg file in Brink's tutorial, which didn't help.

Good job.

Well, it would be good if patch Tuesday fixes it.

Other options:

Is the device connected via USB? Try another USB port.

Try an In-Place upgrade.
If your device is Windows 11 supported, try Option One.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

You should do a system backup first. Always do system backups (create a system image)

mjw72652 · Oct 7, 2024

I have often done in-place upgrades. I did try changing the USB port, which didn't help.

antspants · Oct 7, 2024

mjw72652 said:
I have often done in-place upgrades. I did try changing the USB port, which didn't help.

I’m suggesting all this stuff because I have no idea you have already tried it. All you said is my bio device doesn’t work and that you tried removing and replacing drivers. You aren’t making this easy.
It’s good to let members know when creating a thread, what has been attempted.

Since this seems to have occurred since a cumulative update, lets hope tomorrow fixes this.

Anyway, its 3.30 in the morning and I have a logo to finish. Cheers

Windows Hello not working

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Well-known member

My Computer

Like a rolling drone.

My Computers

Similar threads