Windows Mail app only shows initials next to emails

This has been an inconsistent bug for me for a long while.

Even though mails in my Inbox are coming from senders having custom profile pictures, the Windows Mail app only shows their initials with different colors next to their emails. The same goes for when I send an email to myself; it's not showing my Microsoft's profile picture. The website Outlook.com shows doesn't have these issues at all.

The mail alerts in the right lower corner don't even show the initials but the standard person icon


These issues usually happens after a clean install of Windows although not always. And I recall not having this issue before clean installing.
I'm not sure whether it needs time until it resolves itself or if I have to reset/change an option somewhere. Deleting and reinstalling the Windows Mail app several times didn't help.

Anyone else has this and/or knows how to fix it?

See if the section in this article marked "Mail app Sender Pictures not Being Displayed" is of any benefit.

How to show Sender Pictures in Mail App of Windows 11/10

If you find Windows Mail app is not displaying Sender's Picture, see this post. The Mail App displays sender pictures to make it easier for users to identify who the sender is.

www.thewindowsclub.com

​

glasskuter said:

See if the section in this article marked "Mail app Sender Pictures not Being Displayed" is of any benefit.

How to show Sender Pictures in Mail App of Windows 11/10

If you find Windows Mail app is not displaying Sender's Picture, see this post. The Mail App displays sender pictures to make it easier for users to identify who the sender is.

www.thewindowsclub.com

​

Click to expand...

Thanks, but already tried these options.