Windows Security shows green tick in Icon but does not show info when clicked.


midgo

Member
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527
So I just installed latest Win 11 ISO as an upgrade over Win 10 on an unsupported PC.
All went well and the PC runs well.
Only issue so far is I cannot get Windows Security Centre to open up at all.
Clicking on the icon starts the display but it disappears after a seconds or so.
Can not start quick scan or any other function within the centre.
I have tried most of the solutions on the web.
I have also tried two in place upgrades again with no success.
Has anyone had this issue and been able to resolve it.
Any help appreciated.
 
Windows Build/Version
Win 11 21H2 Build 22000.348
Last edited:

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

FreeBooter

Well-known member
Power User
VIP
Local time
7:54 AM
Posts
949
Location
Adana
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

FreeBooter

Well-known member
Power User
VIP
Local time
7:54 AM
Posts
949
Location
Adana
OS
Windows 11
You will need to clean install if the repair install won't resolve the problem.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527
You will need to clean install if the repair install won't resolve the problem.

I have also done 2 repair installs as well.
They did not fix this issue.
I don't want to do a clean install as everything else works fine.
I will use a 3rd part AV app instead.
Too bad as I was using Defender on Win 10 with no issues.
Thanks for your help...
 

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

FreeBooter

Well-known member
Power User
VIP
Local time
7:54 AM
Posts
949
Location
Adana
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

Fabler2

Well-known member
Power User
VIP
Local time
5:54 AM
Posts
1,700
OS
Win 11 Pro & Dev.
Could be Kaspersky is doing that.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

glasskuter

Well-known member
Pro User
VIP
Local time
11:54 PM
Posts
2,272
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.832
Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.832
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527
Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.
Thanks for the detailed reply.
I had already done all the above and other suggestions from the web after installing the Win 11 upgrade and discovering the Windows Security Issue, before posting on the forum and before installing Kaspersky.
However I uninstalled it using the tool recommended and repeated all the above again.
Sadly the issue still remains.
I can live with it as I don't intend to do a clean install which looks like the only way to fix this issue.
Thanks again for your assistance.
 
Last edited:

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security

glasskuter

Well-known member
Pro User
VIP
Local time
11:54 PM
Posts
2,272
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.832
Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.832
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

midgo

Member
Thread Starter
Local time
2:54 PM
Posts
10
OS
Win11 21H2 Build 22000.527
Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.
Thanks for all your help.
I have further found that the Windows Defender Advanced Threat Protection is the one service that will not start no matter what I try.
Access is denied.
Error code 5.
It is stuck on Manual.
Without that of course Windows Security will not function.
 

My Computer

System One

  • OS
    Win11 21H2 Build 22000.527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i7-3770K CPU@3.50GHz
    Motherboard
    P8Z77-V DELUXE
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeFORCE GTX 780 Ti
    Sound Card
    Sound Blaster 24 bit External
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    550 GB SSD system drive.
    9 mechanical hard drives.
    3 External Storage Drives attached
    Case
    Cooler Master Tower 5 case fans.
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Avast Antivirus/Windows Security
Top Bottom