Windows Security shows green tick in Icon but does not show info when clicked.


midgo

Well-known member
Local time
6:39 AM
Posts
13
OS
Win11 Pro 23H2 Build 22631.3527
So I just installed latest Win 11 ISO as an upgrade over Win 10 on an unsupported PC.
All went well and the PC runs well.
Only issue so far is I cannot get Windows Security Centre to open up at all.
Clicking on the icon starts the display but it disappears after a seconds or so.
Can not start quick scan or any other function within the centre.
I have tried most of the solutions on the web.
I have also tried two in place upgrades again with no success.
Has anyone had this issue and been able to resolve it.
Any help appreciated.
 
Windows Build/Version
Win 11 21H2 Build 22000.348
Last edited:

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender
You will need to clean install if the repair install won't resolve the problem.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
You will need to clean install if the repair install won't resolve the problem.

I have also done 2 repair installs as well.
They did not fix this issue.
I don't want to do a clean install as everything else works fine.
I will use a 3rd part AV app instead.
Too bad as I was using Defender on Win 10 with no issues.
Thanks for your help...
 

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender
Could be Kaspersky is doing that.
 

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    32 GB DDR5 4800MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Samsung 990 PRO 2TB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender
Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.
Thanks for the detailed reply.
I had already done all the above and other suggestions from the web after installing the Win 11 upgrade and discovering the Windows Security Issue, before posting on the forum and before installing Kaspersky.
However I uninstalled it using the tool recommended and repeated all the above again.
Sadly the issue still remains.
I can live with it as I don't intend to do a clean install which looks like the only way to fix this issue.
Thanks again for your assistance.
 
Last edited:

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender
Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.
Thanks for all your help.
I have further found that the Windows Defender Advanced Threat Protection is the one service that will not start no matter what I try.
Access is denied.
Error code 5.
It is stuck on Manual.
Without that of course Windows Security will not function.
 

My Computer

System One

  • OS
    Win11 Pro 23H2 Build 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    AMD RYZEN 9 5950X 16 CORE PROCESSOR 3325 MHZ
    Motherboard
    ROG Crosshair VIII Formula
    Memory
    64 GB DDR4
    Graphics Card(s)
    NVIDIA GeFORCE GTX 1660 SUPER
    Sound Card
    STRIX RAID DLX
    Monitor(s) Displays
    Samsung LC 24F.
    Screen Resolution
    1920 x 1080
    Hard Drives
    1000 GB SSD system drive.
    7 mechanical hard drives.
    4 External Storage Drives attached
    PSU
    CORSAIR 850
    Case
    EVOLV X
    Cooling
    Liquid Cooling.
    Keyboard
    Wired
    Mouse
    Wireless
    Internet Speed
    100MBDown/40 MB Up
    Browser
    Firefox Latest
    Antivirus
    Bitdefender
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