Windows Security shows green tick in Icon but does not show info when clicked.

midgo · Dec 13, 2021

So I just installed latest Win 11 ISO as an upgrade over Win 10 on an unsupported PC.
All went well and the PC runs well.
Only issue so far is I cannot get Windows Security Centre to open up at all.
Clicking on the icon starts the display but it disappears after a seconds or so.
Can not start quick scan or any other function within the centre.
I have tried most of the solutions on the web.
I have also tried two in place upgrades again with no success.
Has anyone had this issue and been able to resolve it.
Any help appreciated.

FreeBooter · Dec 14, 2021

Reset or Repair Windows Security or Reinstall Windows Defender in Windows 11

We show you 4 ways to re-register, repair or reset Windows Security or reinstall Windows Defender in Windows 11/10 if you're having issues with it.

www.thewindowsclub.com

midgo · Dec 14, 2021

FreeBooter said:
Reset or Repair Windows Security or Reinstall Windows Defender in Windows 11

We show you 4 ways to re-register, repair or reset Windows Security or reinstall Windows Defender in Windows 11/10 if you're having issues with it.

www.thewindowsclub.com

Thanks for the reply.
I have already tried these.
No luck.
I have tried almost everything Dr. Google can find on the web about this issue...

FreeBooter · Dec 14, 2021

You will need to clean install if the repair install won't resolve the problem.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

midgo · Dec 14, 2021

FreeBooter said:
You will need to clean install if the repair install won't resolve the problem.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

I have also done 2 repair installs as well.
They did not fix this issue.
I don't want to do a clean install as everything else works fine.
I will use a 3rd part AV app instead.
Too bad as I was using Defender on Win 10 with no issues.
Thanks for your help...

FreeBooter · Dec 14, 2021

Better manage Microsoft Defender with DefenderUI for Windows 11/10

Freeware DefenderUI offers you an easier way to manage all the settings of Microsoft Defender on your Windows 11/10 PC.

www.thewindowsclub.com

midgo · Dec 14, 2021

FreeBooter said:
Better manage Microsoft Defender with DefenderUI for Windows 11/10

Freeware DefenderUI offers you an easier way to manage all the settings of Microsoft Defender on your Windows 11/10 PC.

www.thewindowsclub.com

Thanks but this does not work either.
It relies on Windows Security running correctly I think.
It shows the functions but cannot do a quick or full scan.
I therefore don't know if I am getting protection through Windows Security...

Fabler2 · Dec 14, 2021

Could be Kaspersky is doing that.

midgo · Dec 14, 2021

Fabler2 said:
Could be Kaspersky is doing that.

The issue started with the Win 11 upgrade install.
Before Kaspersky was installed.

glasskuter · Dec 14, 2021

Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.

midgo · Dec 14, 2021

glasskuter said:
Since you say the problem existed before Kapersky, you've done your troubleshooting out of order as well as failed to perform essential additional steps. The original problem should have been solved BEFORE you installed Kapersky because third party AV programs register themselves with Defender and in this case defender wasn't working so adding Kapersky to the mix compounded the issue. You'll need to uninstall Kapersky to troubleshoot the original problem first.
Use the Kapersky removal tool, NOT the normal uninstall a program. Removal tool for Kaspersky applications (kavremover)
(If you installed any other anti-virus programs make sure those are uninstalled as well using the official uninstall tools from their website)
Restart

Verify that Windows defender is still not working. Run through the following steps, checking defender after each one.

1. Reset Windows Security as @FreeBooter suggested in post #2
2. Search services.msc and open the services app. Make sure Windows Defender Advanced Threat Protection and Windows Firewall are started.
3. Open command prompt as administrator type sfc /scannow (note space after sfc) If its log says it found something that it was unable to fix,
repair the component store by following Brink's tutorial HERE.

If defender is still not working, this is the point where a repair install or system reset would benefit you.

Thanks for the detailed reply.
I had already done all the above and other suggestions from the web after installing the Win 11 upgrade and discovering the Windows Security Issue, before posting on the forum and before installing Kaspersky.
However I uninstalled it using the tool recommended and repeated all the above again.
Sadly the issue still remains.
I can live with it as I don't intend to do a clean install which looks like the only way to fix this issue.
Thanks again for your assistance.

glasskuter · Dec 14, 2021

Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.

midgo · Dec 15, 2021

glasskuter said:
Sorry @midgo that I wasn't able to help. A system reset would reinstall windows and keep your personal files but would remove applications you have installed.

Thanks for all your help.
I have further found that the Windows Defender Advanced Threat Protection is the one service that will not start no matter what I try.
Access is denied.
Error code 5.
It is stuck on Manual.
Without that of course Windows Security will not function.

Windows Security shows green tick in Icon but does not show info when clicked.

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