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Solved Windows Shutting Down "Randomly"
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Thanks, I understand. I am just wondering should I even bother fixing these issues? I still have a few days left to return the system.
I would return it and get a replacement or to let them fix the problem. You shouldn't have to fix anything on a new computer.
Windows 11 Pro 25H2 Intel Core i7-10700K 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Windows 11 Pro 25H2 PC/Desktop PowerSpec B746 Intel Core i7-10700K ASRock Z490 Phantom Gaming 4/ax 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Realtek Audio #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32" #1. 3440 X 1440 #2. 1920 x 1080 NVMe WDC WDS100T2B0C-00PXH0 1TB 750 Watts (62.5A) PowerSpec/Lian Li ATX 205 Logitech K270 Logitech M185 Microsoft Edge and Firefox Webroot SecureAnywhere CE 26.1
Windows 11 Canary Channel Intel Core i5-8400 CPU @ 2.80GHz 16 MB DDR 4-2666 Windows 11 Canary Channel PC/Desktop PowerSpec G156 Intel Core i5-8400 CPU @ 2.80GHz AsusTeK Prime B360M-A 16 MB DDR 4-2666 23" Speptre HDMI 75Hz 1920x1080 Samsung 970 EVO 500GB NVMe Logitek K270 Logitek M185 Firefox, Edge and Edge Canary Windows Defender
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Update ALL your drivers. Get the manufacturer's Driver Update app and update everything, or update drivers from device manufacturer website.
Windows 11 AMD Ryzen 7 5700G Micron Technology DDR4-3200 16GB NVIDIA GeForce RTX 3060 Windows 11 PC/Desktop HP Pavilion AMD Ryzen 7 5700G Erica6 Micron Technology DDR4-3200 16GB NVIDIA GeForce RTX 3060 Realtek ALC671 Samsung SyncMaster U28E590 3840 x 2160 SAMSUNG MZVLQ1T0HALB-000H1
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I forgot to add, Delete all of your personal data first. If there is one, run the OEM app to restore the computer back to it's OEM setup.
Windows 11 Pro 25H2 Intel Core i7-10700K 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Windows 11 Pro 25H2 PC/Desktop PowerSpec B746 Intel Core i7-10700K ASRock Z490 Phantom Gaming 4/ax 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Realtek Audio #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32" #1. 3440 X 1440 #2. 1920 x 1080 NVMe WDC WDS100T2B0C-00PXH0 1TB 750 Watts (62.5A) PowerSpec/Lian Li ATX 205 Logitech K270 Logitech M185 Microsoft Edge and Firefox Webroot SecureAnywhere CE 26.1
Windows 11 Canary Channel Intel Core i5-8400 CPU @ 2.80GHz 16 MB DDR 4-2666 Windows 11 Canary Channel PC/Desktop PowerSpec G156 Intel Core i5-8400 CPU @ 2.80GHz AsusTeK Prime B360M-A 16 MB DDR 4-2666 23" Speptre HDMI 75Hz 1920x1080 Samsung 970 EVO 500GB NVMe Logitek K270 Logitek M185 Firefox, Edge and Edge Canary Windows Defender
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Update ALL your drivers. Get the manufacturer's Driver Update app and update everything, or update drivers from device manufacturer website.
If it's really running as hot as they posted, I think the best option would be to return it while they still can. A brand new computer shouldn't need to be fixed. It should just work.
Windows 11 Pro 25H2 Intel Core i7-10700K 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Windows 11 Pro 25H2 PC/Desktop PowerSpec B746 Intel Core i7-10700K ASRock Z490 Phantom Gaming 4/ax 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Realtek Audio #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32" #1. 3440 X 1440 #2. 1920 x 1080 NVMe WDC WDS100T2B0C-00PXH0 1TB 750 Watts (62.5A) PowerSpec/Lian Li ATX 205 Logitech K270 Logitech M185 Microsoft Edge and Firefox Webroot SecureAnywhere CE 26.1
Windows 11 Canary Channel Intel Core i5-8400 CPU @ 2.80GHz 16 MB DDR 4-2666 Windows 11 Canary Channel PC/Desktop PowerSpec G156 Intel Core i5-8400 CPU @ 2.80GHz AsusTeK Prime B360M-A 16 MB DDR 4-2666 23" Speptre HDMI 75Hz 1920x1080 Samsung 970 EVO 500GB NVMe Logitek K270 Logitek M185 Firefox, Edge and Edge Canary Windows Defender
I would return it and get a replacement or to let them fix the problem. You shouldn't have to fix anything on a new computer.
That's what I was thinking with all these issues ...
Update ALL your drivers. Get the manufacturer's Driver Update app and update everything, or update drivers from device manufacturer website.
Done my best with that already, both via the Intel Update App + MyAsus app + manual research.
I forgot to add, Delete all of your personal data first. If there is one, run the OEM app to restore the computer back to it's OEM setup.
Put in a previous SSD, so I'll just take that out.
Windows 11 Intel Core i7-1065G7 CPU @ 1.30Ghz Intel Iris Plus Graphics Windows 11 Laptop LG Intel Core i7-1065G7 CPU @ 1.30Ghz Intel Iris Plus Graphics
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Put in a previous SSD, so I'll just take that out.
This is what I would do. When you get the computer back use a macrium rescue disk or what ever imaging program you prefer and do a system image to a external drive. Then setup the computer and backup the drivers. There's a guide on the forums on how to do it or you can install a third party driver backup program. I'm not sure if it can be done but it would be easier if there's a way to backup the installed drivers without starting Windows. Then you wouldn't even need the image unless you wanted one. I know there are rescue programs that run from a USB drive without starting Windows. Someone else will have to post if it's possible or not. This way if you swap the drive again, you will have the drivers you might need on the back up drive. You can do that in Device Manager. Just choose the device, hit update driver and point it to the drive with the drivers you backed up.
Windows 11 Pro 25H2 Intel Core i7-10700K 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Windows 11 Pro 25H2 PC/Desktop PowerSpec B746 Intel Core i7-10700K ASRock Z490 Phantom Gaming 4/ax 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Realtek Audio #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32" #1. 3440 X 1440 #2. 1920 x 1080 NVMe WDC WDS100T2B0C-00PXH0 1TB 750 Watts (62.5A) PowerSpec/Lian Li ATX 205 Logitech K270 Logitech M185 Microsoft Edge and Firefox Webroot SecureAnywhere CE 26.1
Windows 11 Canary Channel Intel Core i5-8400 CPU @ 2.80GHz 16 MB DDR 4-2666 Windows 11 Canary Channel PC/Desktop PowerSpec G156 Intel Core i5-8400 CPU @ 2.80GHz AsusTeK Prime B360M-A 16 MB DDR 4-2666 23" Speptre HDMI 75Hz 1920x1080 Samsung 970 EVO 500GB NVMe Logitek K270 Logitek M185 Firefox, Edge and Edge Canary Windows Defender
Windows 11 Intel(R) Core(TM) i9-14900K Corsair 128GB (4x32GB) DDR5 5600MT/S CL40 Mem... Onboard Windows 11 PC/Desktop Intel Intel(R) Core(TM) i9-14900K GIGABYTE Z790 AORUS Elite X WIFI7 Corsair 128GB (4x32GB) DDR5 5600MT/S CL40 Memory Kit Onboard Onboard 43 inch 4k 2k (2560 x 1440) WD_BLACK 1TB NVMe SSD with Heatsink 7300 mb/s MEG Ai1300P PCIE 5 & ATX 3.0 PSU 1300 watts Phanteks (PH-ES614PTG_BK) Enthoo Pro ATX , Tempered Glass, Integrated RGB Lighting ENERMAX LIQMAXFLO 360mm A-RGB AIO CPU Liquid Cooler Wireless logitech Wireless logitech
That's what I was thinking with all these issues ...
I'd take it back and probably get a better cpu for the replacement as that one seems like it would be on turbo just running windows. 1.4ghz base frequency seems kinda slow.
Windows 11 Intel(R) Core(TM) i9-14900K Corsair 128GB (4x32GB) DDR5 5600MT/S CL40 Mem... Onboard Windows 11 PC/Desktop Intel Intel(R) Core(TM) i9-14900K GIGABYTE Z790 AORUS Elite X WIFI7 Corsair 128GB (4x32GB) DDR5 5600MT/S CL40 Memory Kit Onboard Onboard 43 inch 4k 2k (2560 x 1440) WD_BLACK 1TB NVMe SSD with Heatsink 7300 mb/s MEG Ai1300P PCIE 5 & ATX 3.0 PSU 1300 watts Phanteks (PH-ES614PTG_BK) Enthoo Pro ATX , Tempered Glass, Integrated RGB Lighting ENERMAX LIQMAXFLO 360mm A-RGB AIO CPU Liquid Cooler Wireless logitech Wireless logitech
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When available please update the progress with post #8.
Windows 10 Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz 16 GB Total: Manufacturer : Samsung MemoryTyp... NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600 Windows 10 Laptop HP Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz Product : 190A Version : KBC Version 94.56 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600 NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600 IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0 Model Hitachi HTS727575A9E364 Microsoft Defender Mobile Workstation
When available please update the progress with post #8.
I'll mark the post as solved. I will do as some have suggested, simply return the unit as I can't be asked to spend hours trying to fix something when I just bought it a few days ago. Thanks everyone for the help & suggestions prior!
Windows 11 Intel Core i7-1065G7 CPU @ 1.30Ghz Intel Iris Plus Graphics Windows 11 Laptop LG Intel Core i7-1065G7 CPU @ 1.30Ghz Intel Iris Plus Graphics
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I'll mark the post as solved. I will do as some have suggested, simply return the unit as I can't be asked to spend hours trying to fix something when I just bought it a few days ago. Thanks everyone for the help & suggestions prior!
I feel that's your best solution. You should be using your new computer and not trying to fix it.
Windows 11 Pro 25H2 Intel Core i7-10700K 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Windows 11 Pro 25H2 PC/Desktop PowerSpec B746 Intel Core i7-10700K ASRock Z490 Phantom Gaming 4/ax 16GB (8GB PC4-19200 DDR4 SDRAM x2) NVIDIA GeForce GTX 1050 TI Realtek Audio #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32" #1. 3440 X 1440 #2. 1920 x 1080 NVMe WDC WDS100T2B0C-00PXH0 1TB 750 Watts (62.5A) PowerSpec/Lian Li ATX 205 Logitech K270 Logitech M185 Microsoft Edge and Firefox Webroot SecureAnywhere CE 26.1
Windows 11 Canary Channel Intel Core i5-8400 CPU @ 2.80GHz 16 MB DDR 4-2666 Windows 11 Canary Channel PC/Desktop PowerSpec G156 Intel Core i5-8400 CPU @ 2.80GHz AsusTeK Prime B360M-A 16 MB DDR 4-2666 23" Speptre HDMI 75Hz 1920x1080 Samsung 970 EVO 500GB NVMe Logitek K270 Logitek M185 Firefox, Edge and Edge Canary Windows Defender
