Windows update kills a previously working fingerprint reader.


C

CalypsoArt

Well-known member
Member
Local time
1:28 AM
Posts
105
OS
Windows 11
I built this machine in March. I added a Benss USB fingerprint reader and It's been working since day one. Now suddenly it's not. I believe there was a Windows update before this happened.

OS Name Microsoft Windows 11 Home
Version 10.0.26100 Build 26100
Processor AMD Ryzen 9 9900X 12-Core Processor, 4400 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1006, 2/10/2025
BIOS Mode UEFI
BaseBoard Product ROG STRIX B850-I GAMING WIFI
Installed Physical Memory (RAM) 64.0 GB
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
Just installed (KB5065789) update and it's working again. I did not have to re-register my fingers.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
Here we are back again. The same fingerprint reader has stopped working. In sign-in options, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint." Including the unit that has been compatible for the last 6 months.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
rollback the driver and disable driver auto updates in windows updates

www.elevenforum.com

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...
www.elevenforum.com www.elevenforum.com
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
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